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Company profile Pro servis link

Date post: 27-Jan-2017
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Page 1: Company profile Pro servis link
Page 2: Company profile Pro servis link

Our vision: To become one of the leaders in the scope of consumer electronics post-sales services in the domestic market.

Our mission: We want to provide fast, quality and professional maintenance services to our users in order to become their first choice in case they need such services.

Misija: Želimo našim korisnicima pružiti brzu, kvalitetnu i profesionalnu uslugu servisiranja kako bi se na taj način stavili na prvo mjesto u slučaju potrebe za istom.

Vizija: Postati jedan od lidera na domaćem tržištu postprodajnih usluga u segmentu potrošačke elektronike.

Page 3: Company profile Pro servis link

1 lokacijaPovršina : 2500 m2

Broj zaposlenih: 7

Broj obrađenih naloga: prosječno 650 mjesečno

Principali i mogući principali:

Više od 30 eksternih centara za servisiranje

Space: 2.500 sqm

No. of employees: 7

Repairs: 650 monthly average

Our principals and possible principals:

More than 30 external centers for servicing

Page 4: Company profile Pro servis link

The company Pro servis was developed in 2013 from the company „ISKRA ele d.o.o.“ that was founded in 2002. Several years have passed in search for the company's place on the market which lead to the development of a company whose main point of business is providing maintenance services of consumer electronics products.

Pro servis is located at the site of the former factory „Mehanika“ in Orašje and is spread over an area of 2.500 m2. The central service and maintenance deparmtnet, the spare parts storage facility and the offices are located on the ground floor of our business building. It should be emphasised that the whole complex ( 2.500 m2) that consists of the land and the business-storage building is the property of Pro servis.

Proteklo je nekoliko godina u traženju svog mjesta na tržištu, što je i dovelo do razvoja tvrtke čija je osnovna djelatnost pružanje usluga servisiranja proizvoda potrošačke elektronike.

Pro servis je smješten na lokalitetu nekadašnje tvornice „Mehanika“ u Orašju, i prostire se na površini od ukupno 2.500 m2 . U prizemlju poslovne zgrade smještenI su centralni servis, skladišni prostori za rezervne dijelove i uredi. Treba istaći da je cijeli kompleks ( 2.500 m2), koji obuhvata zemljište i poslovno skladišnu zgradu, u vlasništvu Pro servisa.

Our company has seven employees, five of which are highly qualified including maintenance workers, one administrative worker and the company director.

Naše poduzeće broji sedam uposlenih i od toga pet visoko kvalificiranih radnika – servisera, jednog adminstrativnog radnika i direktora poduzeća.

Poduzeće Pro servis je 2013. godine preraslo iz poduzeća „ISKRA ele d.o.o.“ koje je osnovano 2002. godine.

Page 5: Company profile Pro servis link

Pro servis d.o.o. performs maintenance services in its own facilities as well as at the location of the users. The service and maintenance department is equipped with specialized tools, measuring devices and logistics equipment needed for efficient work and top results. We own a large variety of spare parts which allows us to perform maintenance jobs in the shortest possible period of time.

Our users are also offered services that are compliant with international standards and that enable them insight into the status of the work order at any time. This enables them to find out the status of their device form the admission into maintenance and up to the maintenance completion and turning over of the device.

The qualified staff of Pro servis has many years of experience in providing maintenance services in the scope of TV, audio and video equipment, domestic appliances, air conditions maintenance as well as the maintenance small domestic appliances. During the past years the company provided maintenance services for consumer electronic products of renowned brands such as Samsung, Indesit, Ariston, Elit etc. Our company keeps expanding its assortement of maintenence services in order to provide better service to our clients. By providing high-quality maintenance services we have established ourself as a reliable partner in the scope of importing, distribution and sales of spare parts, as well.

Page 6: Company profile Pro servis link

Servisne usluge Pro servis d.o.o. vrši kako u svojim servisnim prostorijama tako i na licu mjesta kod korisnika. Servis je opremljen specijalizovanim alatima, mjernim uređajima i logističkom opremom za efikasan rad i vrhunske rezultate. Posjedujemo veliki asortiman rezervnih dijelova i time garantujemo servisiranje u najkraćem mogućem roku.

Takođe svojim korisnicima pružamo uslugu po svjetskim standardima tako što u svakom trenu imaju uvid u status radnog naloga te mogu saznati u kojem je statusu njegov uređaj od prijema na servis pa sve do preuzimanja uređaja.

Stručni kadar Pro servisa ima dugogodišnje iskustvo u pružanju usluga servisiranja u oblasti TV, audio i video tehnike, bijele tehnike, rashladnih uređaja kao i malih kućanskih aparata. Tvrtka je u posljednih nekoliko godina pružala usluge servisiranja proizvoda potrošačke elektronike renomiranih brendova kao npr. Samsung, Indesit, Ariston, Elit , itd.

Naše poduzeće stalno proširuje svoj asortiman usluga servisiranja, kako bi svojim klijentima pružili što bolje i kvalitetnije servisiranje.Pružanjem kvalitetnih usluga servisiranja razvili smo se i u pouzdanog partnera uvoza, distribucije i prodaje rezervnih dijelova.

Page 7: Company profile Pro servis link

Unapređujući svoju servisnu podršku iz godine u godinu naše poduzeće u ovoj godini ima plan širenja u više pravaca:

Otvaranje podružnice u Sarajevu Povečanje voznog parka Uspostavljanje call centra Povećanje broja uposlenih Porast obima uvoza i prodaje rezervnih dijelova Širenje suradnje na nove principale

Naš dosadašnji uspjeh, rezultat je jasne poslovne vizije, stalnom praćenju potreba tržišta, stručnog tehničkog kadra i stalnog stručnog usavršavanja.

Our success is the result of a clear business vision, the continuous following of market needs, qualified technical personnel and continuous training. By continuously improving our maintenance service support, this year our company plans to expand in multiple directions:

Opening a branch office in Sarajevo Increase of automobile fleet Establishing a call center Increase of number of employees Increase of import and sales of spare parts Expanding of cooperation to new principals

Page 8: Company profile Pro servis link

In order for our services to be available on the whole territory of Bosnia and Herzegovina our company has signed contracts with over 30 maintenance centers as well as with the providers of express mail services.

Kako bi naše usluge bile dostupne na cijelom teritoriju BiH imamo potpisane ugovore sa više od 30 servisnih centara, kao i sa brzom poštom.

We would be very pleased if you would decide to visit our company, view our work and storage facilities and have a meeting with us to consider the possibilities of business cooperation.

Bilo bi nam veoma drago ako biste u sklopu upoznavanja mogli posjetiti nase poduzeće, razgledati naše radne i skladišne prostore te nakon toga održati sastanak na kojem bi razmotrili mogućnost poslovne suradnje.

[email protected]

+ 387 (31) 719260+ 387 (31) 719261

Skype ID: pro.servis1


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