G U Í A - ipn.mx · Sexto semestre 2019-2020 2 Inglés Turístico III Página 5 de 23 . II. Match...

INSTITUTO POLITÉCNICO NACIONAL SECRETARIA ACADÉMICA

DIRECCIÓN DE EDUCACION MEDIA SUPERIOR CENTRO DE ESTUDIOS CIENTÍFICOS Y TECNOLÓGICOS No. 13

“RICARDO FLORES MAGÓN”

G U Í Ad e e s t u d i o p a r a

presentar ETS de la

UNIDAD DE APRENDIZAJE Inglés Turístico III

Semestre 2019-2020/2

Integrantes de la academia: Jiménez Rojas Rosa Elva

Jiménez López Andrea

Fecha de Elaboración: __junio de 2020__




Subdirección Académica, Servicios Académicos, Psicotecnia/2020 Sexto semestre 2019-2020 2 Inglés Turístico III Página 1 de 23

FORMATO DE LA GUÍA DE ESTUDIO

Área:

Tecnológica

Nombre de la Unidad de Aprendizaje:

Inglés Turístico III

Nivel/semestre:

Sexto

Instrucciones generales de la guía:

Aspectos que el alumno debe considerar antes de presentar el examen:

- La guía no tiene ponderación para la calificación final.

- Deberá resolverse de manera individual y posteriormente comparar sus respuestas con la clave de

respuestas incluida al final de ésta.

Presentación:

En esta guía encontrarás cada uno de los temas que se aprendieron durante el semestre y que están en el

programa de estudios, con la elaboración de la misma se espera que desarrolles habilidades comunicativas

en el idioma inglés y que amplíes tu vocabulario en el ámbito turístico.

Objetivos El alumno conocerá y aplicará el vocabulario necesario para hablar de paquetes turísticos, trípticos,

oficinas de turismo, tipos de restaurantes, menús, bebidas, empleos en la industria turística, Currículo

Vitae, carta de presentación y entrevista de trabajo.





Justificación El turismo hoy en día ha expandido su mercado, por lo que es necesario que los estudiantes de la carrera

técnica de administración de empresas turísticas, se comuniquen en una segunda lengua para así ofrecer

servicios de calidad a los turistas, tanto nacionales como extranjeros. Al egresar de esta carrera técnica

los alumnos deben tener conocimiento del proceso de buscar, solicitar y obtener un empleo.

Estructura y contenidos Itinerarios. Información en la oficina de turismo. Paquetes turísticos. Tipos de restaurantes. Tipos de bares. Menús. Bebidas. Empleos en la industria turística. Anuncios de empleos Currículo Vitae. Carta de presentación. Entrevista de trabajo.

Evaluación No aplica

Materiales para la elaboración de la guía Libro de texto que se utilizó durante el curso Tourism Essentials by Franca Invernizzi & Stefania

Mastrantonio. Helbling.





Bibliografía Básica Tourism Essentials by Franca Invernizzi & Stefania Mastrantonio. Hebling

Catrin E. Morris. 2012. Flash on English for cooking, catering and reception. Editorial ELI. Serie ESP.

Recanti Italy.

Catrin E. Morris. 2012. Flash on English for Tourism. Editorial ELI. Serie ESP. Recanti Italy.

Evans, V., Dooley J. Y Garza V. 2011. Career Paths. Tourism. Express Publishing. USA

Stott, T y Revell, T. 2007. Highly Reccommended. OUP. New York. USA.

1. General review of vocabulary.

In the following exercises you will review vocabulary related to the Tourism Industry.

I. Choose the correct Word or phrase to complete the sentence.

1. The country from which the tourist comes is called the _______ country.

a. destination b. vacation c. origin d. native

2. A place that keeps personal belongings safe for a short amount of time.

a. bag storage b. luggage claim c. information center d. luggage tag

3. A _______ is a printed pamphlet about a place, product, or company that is used for

advertising.

a.media b.visa c. Passport d. brochure

4. The purpose of public relations is to establish a good _______toward something among the

public.

a. advertisement b. attitude c. interest d. contact

5. Newspapers, magazines, and books are print _______ that spread information.





a. medium b. brochures c. media d. advertisements

6. One-day trips around a city and longer trips within one country are known as _______.

a. package tours b. local tours c. vacation trips d. seeing sights

7. The schedule or listing of places to be visited is called the _______.

a. route b. program c. itinerary d. guide

8. Some places, such as museums or historic homes, charge _______ for people to enter.

a. tour fees b. operating fees c. admission fees d. city taxes

9. Such charges, as well as the cost of hotel accommodations and meals, are usually _______ by

the packager for local tours.

a. listed b. prepaid c. taxed d. arranged

10. Ms. Gillis said that helping customers solve problems is one of her _______

a) gestures b) good skills c) dream job d) paper work

INSTITUTO POLITÉCNICO NACIONAL

SECRETARIA ACADÉMICA DIRECCIÓN DE EDUCACION MEDIA SUPERIOR

CENTRO DE ESTUDIOS CIENTÍFICOS Y TECNOLÓGICOS No. 13 “RICARDO FLORES MAGÓN”


II. Match the words with their meaning.

1. With reference to ____ a) No to allow a passenger to board a plane because there are no more seats available.

2. Forward ____ b) When the ticket was given to you. 3. Understaffed ____ c) Money you pay when you alter your

reservation. 4. Regarding ____ d) To give all the facts about something to

someone else. 5. Spell out ____ e) When you cannot get your money back if you

return or cancel it. 6. Stop over ____ f) To sell more tickets than there are available

seat. 7. Non-refundable ____ g) To improve something in quality, such as

changing a ticket from coach to first class. 8. Date of issue ____ h) Say each letter in a word 9. Change fee ____ i) A stop in a place that is not the final destination

on a trip. 10. Overbook ____ j) About/ related to 11. Bump off ____ k) A phrase that means relating to something else 12. Upgrade ____ l) To have not enough people working.

III. Choose the Word that is closest in meaning to the underlined part.

1. Mr. Saucedo is unhappy with the restaurant’s service and will not come here anymore.

a) Uncooperative b) difficult c) dissatisfied

2. Did you read the message the manager sent to all the new employees.

a) Memo b) premise c) escort

3. The woman became angry and couldn’t control herself when the gate attendant informed

her of the flight delay.

a) Lost her temper b)make up her mind c) assured

4. The airport police took the man away because he caused a problem.

a) A premise b) an incident c) an abusive language

5. You should wait in the line of people until it is your turn, Sr.





a) Queue b) disturbance c) incident

6. You can see beautiful views of a lot of places from the balcony.

a) Panoramas b) sculptures c) collections

7. The general weather condition of Sinaloa is warm and dry.

a) Season b) climate c) constant rain

8. Greg agreed to participate in an activity to go on a walking tour.

a) Signed up b) dove c)snorkeled

9. The tourists took pictures of the building that honors the national heroes during the trip.

a)square b) monument c) information center

10. Leave your backpack at the place that keeps personal belongings safe for a short amount

of time.

a) Bag storage b) landmark c) information center

IV. Circle the word that best fits the sentence.

1. Mrs. Taylor wrote her signature / consent on the bottom of the form.

2. The trek / risk will last 2 days and involves hiking around the lake.

3. Due to the driver’s negligence / liability, the client was seriously injured.

4. The manager candidate / position was quickly filled.

5. The candidate / employer didn’t have the qualifications to get the job.

6. Workers in the hospitality industry / entry-level deal with people from all over

the world every day.

7. The amount the company pays is commensurate / wage with a person’s skills

and experience.

8. The salary/ entrée-level didn’t require a lot of previous experience.

9. Lisa asked her employer / candidate to increase her salary.

10. Ms. Gillis said that helping customers solve problems is one of her strengths /

gestures .





2. Itineraries

Planning and understanding Itineraries is an important activity in this industry.

I Read the itinerary.





II Find out where you can:

1. See many ancient temples ________________

2. Cross the border from Laos To Thailand ________________

3. Visit the Grand Palace ________________

4. Visit caves ________________

5. See the sunrise ________________

6. Visit the Silver Pagoda ________________

3. Tourist Information Office

At the tourist Information Office, you may dead with different situations. In the following

sections you will see examples of these.

I Reading

Read the advice for travellers in this information leaftlet. Match the headings (1-9) with the

paragraphs (a-i).

1. Don’t get bitten ____

2. Dangerous sports ____

3. Be careful what you eat ____

4. Women travelleres ____

5. Security ____

6. Take care in the sun ____

7. Take care in water ____

8. Don’t drink the water ____

9. Take care on the roads ____









Which paragraphs give advice about:

10. Health? _____________

11. Safety? _____________

II Find two ways to avoid each of these dangers. Make notes below.

1. Sickness from eating bad food

a. wash your hands

b.

2. Sickness from drinking bad water

a.

b.

3. Injury in a road accident

a.

b.

4. Sunburn

a.

b.

5. Accident while swimming/doing sport

a.

b.

6. Insect bites

a.

b.

7. Being robbed

a.

b.





4 Air travel

It is another important aspect of Tourism. Answer the following exercise and find out how good you

are at this specific vocabulary area.

1 Place the words from the box under the correct heading.

Passenger types Seat Preferences Payment information

1) 3) 6)

2) 4) 7)

5) 8)

Aisle - billing address – minor - card verification number -exit row –window - senior-

cards holder





1. Read the four texts about different types of transport and match them with the pictures.

Write the letter on the answer sheet.





2. Match these words and expressions from the text above with their definitions. Write the

number on the answer sheet.

4. Restaurant & Bar

As a tourism professional you must know about restaurant, catering services and bar. In the

following exercises you will be able to review the vocabulary and usage of it in each context.





I Read the text and mark true T or false F.

1. Fast food restaurants offer food for people who do not eat meat. T F

2. A restaurant with a high rating has good service and food. T F

3. Steakhouses often have drive-through service. T F

Now, choose the word or phrase for each definition.

1. A restaurant that serves different types of meat.





a) family restaurant b)steak house c) Drive-through d) vegetarian

2. A restaurant that welcomes children and adults.

a) fast food b) family restaurant c) steak house d) drive -through

3. Different types of meat.

a) vegetarian b) ratings c) steak d) cuts

4.Restaurant workers who serve customers.

a) drive-through b) cuisine c) wait staff d) chefs

5. A type of restaurant service in which customers receive their food in their cars.

a) vegetarian b) drive-throught c)family restaurant d) steak house

6. The style of food from a place.

a) steak house b) cuts c) cuisine d) vegetarian

2. Match the dishes with the appropriate part of the menu.

1 Tomato soup ___ a Side dishes

2 Cheese cake ___ b Main courses

3 beer ___ c Starters

4 roast beef with potatoes ___ d Dessert

5 Brussel sprouts ___ e Beverages

6 goat’s cheese salad ___

7 lamb chops with mixed veg ___

8 mineral water ___

9 Triffle ___

10 mashed potatoes ___





3. Put the sentences in the dialogue in the correct order

___ waiter: Here’s your table. Can I take your coats?

___Man: Yes. I’d like a whisky sour and my wife would like a vodka and tonic.

___waiter: Brezina. Table for two at 8 o’clock. Come this way and I’ll show you your table.

___Man: Thank you.

___Waiter: Here’s the menu and wine list. Would you like an aperitif?

___Man: Thank you.

___Waiter: Whisky sour, vodka and tonic. Fine. And the soup of the day is French onion.

___Man: Good evening. We booked a table for two. The name is Brezina.

___Waiter: Good evening.

4. The following are adjectives to describe wine. Match the opposites.

1 good a unpopular

2 cheap b white

3 light c sweet

4 smooth d bad

5 dry e still

6 sparkling f rough

7 red g expensive

8 popular h full-bodied

5. Put the following words in the chart.

Bloody Mary Port Sea breeze Tequila Cuba Libre Merlot Amaretto

Chardonnay Riesling Bailey’s Bourdeaux sherry Brandy rum

Champagne Vermouth

Spirits (liquor) Wines (fortified) Wines (table) Cocktails





6 The jobs in the Tourism industry are defined by the work place and the

responsibility. I. Match the job with the responsibility.

1 reception manager a menus and kitchen.

2 restaurant manager b serving passengers

3 housekeeper c front office

4 head chef d guests’ questions and requests

5 cashier e baking bread and croissants

6 receptionist f bedrooms and linen

7 reservation clerk g holidays and tours

8 travel agent h helping the sous chef

9 porter i reservation by phone and email

10 entertainer j restaurant staff rotas

11 room attendants k money and bills

12 kitchen porter l preparing vegetables

13 pastry chef m cleaning rooms and making beds

14 commis chef n shows and activities at resorts

15 flight attendant o luggage





Curriculum Vitae.

A curriculum Vitae or CV is a document that must be presented when applying for a job. This

document has certain characteristics. Do the following exercise to know about this.





I. Read the sections of a CV (a-H). Match them with the headings .

II. Now, Complete 1-5 with the highlighted words.

1.__________ are exams of courses.

2. __________ is what you have done in your life or work.

3. A __________ is a person who has passed a university course.

4. A ___________ is a person learning the job.

5. __________ means interested and excited.





Answer KeyAnswer Key Answer Key Answer Key Answer Key Answer Key Answer Key

1. General review of vocabulary.

I Choose the correct Word or phrase to complete the sentence.

1c, 2 a, 3 d, 4 b, 5 c, 6 b, 7, 8 c, 9 b, 10 b

II Match the words with their meaning.

1k, 2d, 3l, 4j, 5h, 6i, 7e, 8b, 9c, 10f, 11a, 12g

III Choose the Word that is closest in meaning to the underlined part.

1c, 2a, 3a, 4 b, 5a, 6a, 7b, 8a, 9b, 10a

IV Circle the word that best fits the sentence.

1 signature 2 trek 3 negligence 4 position 5 candidate 6 hospitality industry

7 commensurate 8 entrée level 9 employer 10 strengths

2. Itineraries

Planning and understanding Itineraries is an important activity in this industry.

II Find out where you can:

1. Ankor

2. Huay Xai

3. Bangkok

4. Vang Vieng

5. Mount Phousi

6. Phnom Penh

3 Tourist Information Office

1 Reading

1g, 2f, 3a, 4h, 5i, 6d, 7e, 8b, 9c





Which paragraph gives advice abou: 10. Health? f 11Safety? I

2 Find two ways to avoid each of these dangers. Make notes below.

1 Sickness from eating bad food

a. wash your hands

b. avoid uncooked food

2 Sickness from drinking bad water

a. Don’t drink tap water

b. Use bottle water

3 Injury in a road accident

a. Never drink and drive

b. Tell the police as soon as possible

4 Sunburn

a. Wear a hat

b. Use sun cream

5 Accident while swimming/doing sport

a. Children should always be supervised by an adult

b. Check for information about dangers

6 Insect bites

a. Keep your arms and legs covered

b. Use insect repellent

7 being robbed

a. Don’t carry large amounts of cash

b. Carry your bags carefully, and watch them all the time





4 Air travel

1 Place the words from the box under the correct heading.

Passenger types Seat Preferences Payment information

1) minor 3) aisle 6) billing address

2)senior 4) exit row 7) card verification

number

5)window 8)card holder

1. Read the four texts about different types of transport and match them with the pictures.

Write the letter on the answer sheet.

1c, 2b, 3a, 4d

2. Match these words and expressions from the text above with their definitions. Write the

number on the answer sheet.

1b, 2e, 3h, 4j, 5d, 6g, 7c, 8a, 9f, 10i

4 Restaurant & Bar

I Read the text and mark true T or false F.

1 F, 2T, 3F

Now, choose the word or phrase for each definition.

1b, 2b, 3d, 4c, 5b, 6c

2.Match the dishes with the appropriate part of the menu.

1c, 2d, 3e, 4b, 5a, 6c, 7b, 8e, 9d, 10a





3Put the sentences in the dialogue in the correct order

_5__ __8_ _3__ __6/4_ _7__ __4/6_ _9__ _2__ __1__

4The following are adjectives to describe wine. Match the opposites.

1d, 2g, 3h, 4f, 5c, 6e, 7b, 8a

5Put the following words in the chart.

Spirits (liquor) Wines (fortified) Wines (table) Cocktails

Tequila

Amaretto

Bailey’s

Brandy

rum

Port

Sherry

Vermouth

Merlot

Chardonnay

Riesling

Bourdeaux

Champagne

Bloody Mary

Sea breeze

Cuba libre

6 The jobs in the industry are defined by the work place and the responsibility.

I. Match the job with the responsibility.

1c, 2j, 3f, 4a, 5k, 6d, 7i, 8g, 9o, 10n, 11m, 12l, 13e, 14h, 15b

II Curriculum Vitae

I. Read the sections of a CV (a-H). Match them with the headings.

1d, 2f, 3h, 4a, 5e, 6g, 7b, 8c

II Now, Complete 1-5 with the highlighted words.

1. qualifications 2. Experience 3. Graduate 4. Trainee 5.enthusiastic

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