MOŽNOSTI PRACOVNÍHO UPLATNĚNÍ PRO STUDENTY VOŠE

ZLÍN V NĚMECKÉM PROSTŘEDÍOndřej Zikmunda

Recruitment SpecialistGTS Brno s.r.o. – A Lufthansa Company

14.12.2011

Lufthansa GTS Brno - Introduction• Global Tele Sales Brno s.r.o. is a member of GTS Group – A

Lufthansa Company, worldwide network of service centers and 100% daughter company of Deutsche Lufthansa AG.

• Brno is 1 out of 8 centers, which form the global network of GTS Group

Dublin

Melbourne

Peterborough

Berlin

Istanbul

Cape Town

Brno

Shanghai

Employer with a strong background• Concern Deutsche Lufthansa AG

– is an employer for almost 90 000 people– operates in 70 countries and is an owner of more than 270 aircrafts– weekly 12 700 flights and yearly more than 50 mil. passangers

• GTS Group – A Lufthansa Company– is a worldwide employer of almost 1800 people– provides service for 41 markets in 27 different languages– yearly serves over 10 mil. customers

• Global Tele Sales Brno s.r.o – A Lufthansa Company – Has been established in 2005– Currently employs more than 270 people with 30 different nationalities

Portfolio of services• Customer Service Department (cca 180 lidí)

– Provides customer service for Central and Eastern European markets

– Main service clients:

– Deutsche Lufthansa

– Swiss International Air Lines

– Austrian Airlines

– Brussels Airlines

– British Midland Airways

Portfolio of services• Markets serviced from Brno:

– Germany – Czech and Slovak Republic– Russian speaking countries– Poland– Hungary– Romania– Bulgaria– Serbia and Croatia

Portfolio of services• Services provided by GTS Brno:

– Reservations, rebooking, irregularities– Travel agencies– Loyalty program Miles and More– Top clients – M&M, HON, SEN– Fulfillment – issueing of tickets– Credit cards payments– Non call tasks – Email, LH.com etc.

Working conditions• Full time employment • Part time employment – available upon agreement, at least 3

months on full time basis due to necessary trainings• Shifts:

- morning shift 6:30-15:00, afternoon shift 14:30-23:00 + 1x monthly also weekend (with additional payment and extra days off)

• Probation period 3 months, termination period 3 months• Paid annual vacation 4 weeks (20 work days)• Employment contract for unlimited period

Training program• Previous epxerience or praxis not necessary• Full training provided for all positions• Training program is a part of employment

– ( 1st day of training = 1st day of employment)• 3 weeks of theoretical group training in English language• 3 - 4 weeks of practical training in English and German language,

individual form 1 to 1• Final exams at the end of theoretical and practical training - certificate • Costs of training covered by the company – Qualification agreement

Benefits• Modern workplace in center of Brno city

– Spielberk Office Center

• Dynamical and multinational environment

• Employee dicsounts – Restaurants, language schools– Fitness, hotels, car rentals – Travel agencies etc.

Benefits• Contributions for lunch vouchers, language courses and

professional trainings• Discount for airline tickets

– After 6 months of employment– Unlimited for employee and partner, up to 90% by ca 70

companies– Limited for parents and friends, up to 70% by ca 15

companies• Free time activities, team outings, sports, company parties

Development opportunities• Training program on regular basis, upskilling for more difficult and

complex services, crosskilling for various clients.

• Opportunities for business travels abroad (other centers in the GTS Group network or other Lufthansa locations.

• Development program „Focus on you“ for young potentials

• Career opportunities within the whole GTS Group and Lufthansa network

Other information

• Start dates in 2011:– January 2012– March 2012– June 2012– October 2012

• Contacts:Global Tele Sales Brno s.r.o. – A Lufthansa Company– Holandská 1, 639 00, Brno– Tel: +420 515 503 141, Email: ondrej.zikmunda@dlh.de– WWW.GLOBALTELESALES.CZ

Global Tele Sale Brno

Thank you for attention

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