10//11 Statistics Report pt0 c ri R oa/ sst ep0 c ts1 R ot/1 1 tS e11 1 S1 S// tatat cs RRsc ReppeRe UNITED BEHHIINNDD TTHHEE VVAALLUUEES WE SHARED EEU V EHB WT LD HSN AN SE WE RU AD EEN VE WT LD HB S I A SU HE RUT A
Q-COMP 10/11
STATISTICS REPORTQ-COMP 10/11 1
STATISTICS REPORT
CO
NT
EN
TS
In
trod
ucti
on..
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...1
Sche
me
Hig
hlig
hts
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...2
The
over
all s
chem
e ..
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4
Wor
kers
’ com
pens
atio
n cl
aim
s ..
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.8
Cla
ims
for
dam
ages
at
com
mon
law
...
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..3
9
Revi
ew o
f in
sure
r de
cisi
ons
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.44
App
eals
of
revi
ew d
ecis
ions
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.47
Med
ical
ass
essm
ent
trib
unal
s (M
AT)
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....
49
App
endi
x 1
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.52
App
endi
x 2
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.64
App
endi
x 3
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.67
Inde
x of
fig
ures
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.70
INT
RO
DU
CT
ION
This
is t
he t
wel
fth
annu
al s
tatis
tical
repo
rt p
ublis
hed
by Q
-CO
MP
to c
ircul
ate
Que
ensl
and
wor
kers
’ com
pens
atio
n
sche
me-
wid
e da
ta.
This
repo
rt c
over
s al
l asp
ects
of
the
Que
ensl
and
wor
kers
’ com
pens
atio
n sc
hem
e, in
clud
ing:
��
clai
ms
info
rmat
ion
repo
rted
by
Wor
kCov
er Q
ueen
slan
d an
d se
lf-in
sure
d em
ploy
ers
(num
bers
, ave
rage
cos
ts a
nd
paym
ents
) fo
r st
atut
ory
clai
ms
and
com
mon
law
cla
ims
��
sche
me-
wid
e in
form
atio
n ab
out
the
maj
or re
gula
tory
ser
vice
s pr
ovid
ed b
y Q
-CO
MP
for
insu
rer
and
med
ical
issu
es:
��
adm
inis
trat
ive
revi
ew o
f in
sure
rs’ d
ecis
ions
��
appe
als
to t
he In
dust
rial M
agis
trat
e an
d Q
ueen
slan
d In
dust
rial R
elat
ions
Com
mis
sion
(Q
IRC
)
��
Med
ical
Ass
essm
ent
Trib
unal
s (M
AT)
��
Retu
rn t
o w
ork
assi
st p
rogr
am.
All
figur
es re
port
ed a
s at
30
Jun
e 2
01
1, a
s pe
r da
ta s
uppl
ied
by in
sure
rs. T
here
has
bee
n a
chan
ge in
the
met
hodo
logy
of c
olle
ctin
g an
d re
port
ing
new
cla
ims,
thi
s ha
s be
en a
pplie
d re
tros
pect
ivel
y.
AB
OU
T Q
-CO
MP
Q
-CO
MP
regu
late
s Q
ueen
slan
d’s
wor
kers
’ com
pens
atio
n sc
hem
e, w
orki
ng w
ith s
take
hold
ers
to b
alan
ce t
he n
eeds
of w
orke
rs a
nd e
mpl
oyer
s an
d en
surin
g a
fair
and
effic
ient
sch
eme
for
all.
Q-C
OM
P pr
ovid
es a
rang
e of
ser
vice
s, in
clud
ing:
��
mon
itorin
g in
sure
r per
form
ance
and
com
plia
nce
with
the
Wor
kers
’ Com
pens
atio
n an
d Re
habi
litat
ion
Act 2
003
(the
Act
)
��
deci
ding
sel
f-in
sura
nce
appl
icat
ions
��
revi
ewin
g in
sure
r de
cisi
ons
��
man
agin
g ap
peal
s of
revi
ew d
ecis
ions
��
mon
itorin
g em
ploy
er re
habi
litat
ion
com
plia
nce
and
prov
idin
g ad
vice
��
supp
ortin
g th
e M
AT
��
assi
stin
g in
jure
d w
orke
rs b
ack
to w
ork
��
mai
ntai
ning
and
ana
lysi
ng s
tatis
tics
and
repo
rtin
g on
the
sch
eme
��
prov
idin
g w
orke
rs’ c
ompe
nsat
ion
info
rmat
ion
and
educ
atio
n
��
adm
inis
terin
g gr
ants
.
The
Act
est
ablis
hed
Q-C
OM
P as
an
inde
pend
ent
regu
lato
ry a
utho
rity
from
1 J
uly
20
03
. Q-C
OM
P re
ceiv
es n
o
fund
ing
from
the
Gov
ernm
ent’s
con
solid
ated
reve
nue
and
is p
rimar
ily f
unde
d th
roug
h co
ntrib
utio
ns f
rom
insu
rers
.
As
at 3
0 J
une
20
11
, the
re w
ere
26
insu
rers
in t
he s
chem
e –
Wor
kCov
er Q
ueen
slan
d an
d 2
5 s
elf-
insu
red
empl
oyer
s
(vis
it qc
omp.
com
.au
for
a lis
t of
sel
f-in
sure
r lic
ence
s an
d th
e in
divi
dual
com
pani
es li
sted
und
er e
ach
licen
ce).
Am
endm
ents
hav
e be
en m
ade
to t
he A
ct, t
he W
orke
rs’ C
ompe
nsat
ion
and
Reha
bilit
atio
n Re
gula
tion
20
03
(the
Reg
ulat
ion)
and
the
Wor
kpla
ce H
ealth
and
Saf
ety
Act
19
95
whi
ch c
ome
into
eff
ect
from
1 J
uly
20
10
.
Det
ails
of
thes
e am
endm
ents
are
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ilabl
e at
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mp.
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ough
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rmat
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incl
udin
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age
or c
osts
(in
clud
ing
cons
eque
ntia
l dam
age)
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ting
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se o
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e da
ta.
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onsi
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STATISTICS REPORTQ-COMP 10/11 2
STATISTICS REPORTQ-COMP 10/11 3
SC
HE
ME
HIG
HLIG
HT
S
STA
TU
TO
RY
IN
TIM
AT
ION
SPr
ior
to J
une
20
08
the
num
ber
of s
tatu
tory
cla
ims
had
been
incr
easi
ng. T
his
rem
aine
d st
able
for
08
/09
. For
09
/10
,
stat
utor
y cl
aim
s de
crea
sed
(dow
n 3
.2%
) –
par
tly a
dec
line
in w
orke
rs’ p
rope
nsity
to
clai
m c
ause
d by
the
glo
bal f
inan
cial
cris
is (
econ
omic
dow
ntur
n).
For
10
/11
, sta
tuto
ry c
laim
s in
crea
sed
(up
3.5
%)
retu
rnin
g to
pre
glo
bal f
inan
cial
cris
is, a
ttrib
uted
to
stre
ngth
enin
g
econ
omic
con
ditio
ns a
nd a
n in
crea
se in
the
wor
kfor
ce. T
he in
crea
se in
sta
tuto
ry c
laim
s fo
r 1
0/1
1 is
in li
ne w
ith t
he
incr
ease
in t
he w
orkf
orce
.
PS
YC
HO
LO
GIC
AL
/ P
SY
CH
IAT
RIC
IN
TIM
AT
ION
SSt
atut
ory
psyc
holo
gica
l / p
sych
iatr
ic in
timat
ions
are
dis
play
ing
a co
ntin
uous
gro
wth
ove
r th
e pa
st fo
ur y
ears
with
an
incr
ease
of
11
.9%
per
ann
um. O
ver
the
past
yea
r, st
atut
ory
psyc
holo
gica
l / p
sych
iatr
ic in
timat
ions
whi
ch re
pres
ent
4.2
% o
f to
tal s
tatu
tory
cla
im in
timat
ions
hav
e in
crea
sed
by 1
0.9
% (
from
3,9
78
in 0
9/1
0 t
o 4
,41
2 in
10
/11
).
The
follo
win
g gr
aph
disp
lays
the
rollin
g tw
elve
mon
th m
ovem
ent
for
new
phy
sica
l and
psy
chol
ogic
al /
psy
chia
tric
intim
atio
ns. R
esul
ts a
bove
the
“zer
o lin
e” in
dica
te a
n in
crea
se –
if t
he g
raph
sho
ws
a de
crea
sing
mov
emen
t bu
t ab
ove
the
“zer
o lin
e” t
hen
this
stil
l ind
icat
es a
n in
crea
se, b
ut o
ne w
hich
is lo
wer
tha
n pr
evio
us m
onth
s.
STA
TU
TO
RY
CL
AIM
S G
RO
WT
H: R
OL
LIN
G T
WE
LVE
MO
NT
HS
FO
R P
HY
SIC
AL
A
ND
PS
YC
HO
LO
GIC
AL
/ P
SY
CH
IAT
RIC
-10
%
-5%
0%
5%
10
%
15
%
20
%
25
%
zero
Psyc
holo
gica
l / p
sych
iatr
ic
Phys
ical
Jun-11May-11Apr-11Mar-11Feb-11Jan-11
Dec-10Nov-10Oct-10Sep-10Aug-10
Jul-10Jun-10
May-10Apr-10Mar-10Feb-10Jan-10
Dec-09Nov-09Oct-09Sep-09Aug-09
Jul-09Jun-09
May-09Apr-09Mar-09Feb-09Jan-09
Dec-08Nov-08Oct-08Sep-08Aug-08
Jul-08Jun-08
CO
MM
ON
LA
W L
OD
GE
ME
NT
SFr
om 0
6/0
7 t
o 0
9/1
0, c
omm
on la
w lo
dgem
ents
hav
e (o
n av
erag
e) in
crea
sed
by 1
3.7
% p
er a
nnum
. In
cont
rast
,
lodg
emen
ts fo
r 1
0/1
1 (
4,4
62
) ha
ve d
ecre
ased
by
9.6
%.
Psyc
holo
gica
l / p
sych
iatr
ic lo
dgem
ents
con
trib
ute
8.3
% o
f to
tal c
omm
on la
w lo
dgem
ents
. Psy
chol
ogic
al /
psy
chia
tric
com
mon
law
lodg
emen
ts fo
r 1
0/1
1 h
ave
incr
ease
d 2
4.2
% t
o 3
69
. In
com
paris
on, p
hysi
cal c
omm
on la
w lo
dgem
ents
are
dow
n 9
%.
From
06
/07
to
09
/10
, the
ave
rage
dam
age
cost
s of
a c
omm
on la
w c
laim
hav
e be
en in
crea
sing
by
8.7
% p
er a
nnum
.
Ove
r th
e sa
me
perio
d, a
vera
ge o
utla
y co
sts
expe
rienc
ed a
3.5
% p
er a
nnum
redu
ctio
n.
For
10
/11
, ave
rage
dam
age
cost
s of
a c
omm
on la
w c
laim
is $
12
0,1
50
, whi
ch is
a 2
.9%
redu
ctio
n on
last
yea
r.
Whi
le a
vera
ge o
utla
y co
sts
of a
com
mon
law
cla
im o
f $
11
,67
6 fo
r 1
0/1
1 a
lso
expe
rienc
ed a
2.9
% re
duct
ion
on la
st y
ear.
CO
MM
ON
LA
W: R
OLLIN
G T
WE
LVE
MO
NT
HS
TO
TAL L
OD
GE
ME
NT
S
3,0
00
3,2
00
3,4
00
3,6
00
3,8
00
4,0
00
4,2
00
4,4
00
4,6
00
4,8
00
5,0
00
Jun-11
Mar-11
Dec-10
Sep-10
Jun-10
Mar-10
Dec-09
Sep-09
Jun-09
Mar-09
Dec-08
Jun-08
Mar-08
Dec-07
Sep-07
Jun-07
Sep-08
CL
AIM
PA
YM
EN
TS
From
04
/05
to
09
/10
, sch
eme
tota
l pay
men
ts (
stat
utor
y an
d co
mm
on la
w)
have
bee
n in
crea
sing
(on
ave
rage
)
by o
ver
12
.2%
per
ann
um (
stat
utor
y 1
0.5
% p
a; c
omm
on la
w 1
4.3
% p
a). F
or 1
0/1
1 s
chem
e to
tal p
aym
ents
wer
e do
wn
2.1
% t
o $
1.2
56
b. C
omm
on la
w p
aym
ents
hav
e de
crea
sed
by 7
.8%
to
$5
78
m, w
hile
sta
tuto
ry p
aym
ents
incr
ease
d by
3.4
% t
o $
67
8m
. The
redu
ctio
n in
com
mon
law
pay
men
ts h
as a
risen
as
a re
sult
of a
redu
ctio
n in
the
num
ber
of s
ettle
d
clai
ms
(dow
n 6
.0%
), a
nd a
redu
ctio
n in
the
ave
rage
cla
im c
ost
(dow
n 2
.9%
). St
atut
ory
clai
m p
aym
ents
hav
e in
crea
sed
in li
ne w
ith e
cono
mic
con
ditio
ns.
DIS
PU
TE
RE
SO
LU
TIO
NA
par
ty a
ggrie
ved
by a
n in
sure
r de
cisi
on m
ay a
pply
to
Q-C
OM
P fo
r re
view
. For
the
pas
t fo
ur f
inan
cial
yea
rs,
revi
ew a
pplic
atio
ns h
ave
incr
ease
d at
an
aver
age
of 1
1.9
% p
er a
nnum
. Rev
iew
app
licat
ions
in 1
0/1
1 w
ere
up 1
2.8
%
to 3
,33
3 –
pre
dom
inan
tly d
ue t
o ap
plic
atio
ns f
rom
inju
red
wor
kers
who
had
the
ir cl
aim
reje
cted
by
the
insu
rer.
A p
arty
agg
rieve
d by
a d
ecis
ion
of Q
-CO
MP
may
app
ly fo
r ap
peal
. In
10
/11
, 36
8 a
ppea
ls w
ere
serv
ed. T
his
is a
6.1
% in
crea
se o
n 0
9/1
0, c
omin
g fr
om h
ighe
r nu
mbe
r of
app
eals
in t
he la
ter
mon
ths
of 1
0/1
1.
RE
VIE
W A
PP
LIC
AT
ION
S: R
OLLIN
G T
WE
LVE
MO
NT
HS
AV
ER
AG
E
Rol
ling
12
mon
th a
vera
ge
Mon
thly
App
licat
ions
18
0
20
0
22
0
24
0
26
0
28
0
30
0
32
0
May-11
Feb-11
Nov-10
Aug-10
May-10
Jun-11
Feb-10
Nov-09
Aug-09
May-09
Feb-09
Nov-08
Jun-08
RE
TU
RN
TO
WO
RK
In 1
0/1
1, 9
3.9
% o
f in
jure
d w
orke
rs re
turn
ed t
o w
ork
afte
r a
com
pens
able
cla
im w
ith a
n in
sure
r (9
1.1
% in
09
/10
).
From
1 J
uly
20
10
, leg
isla
tion
requ
ires
insu
rers
to
refe
r in
jure
d w
orke
rs w
ho w
ere
not
empl
oyed
at
the
end
of t
heir
clai
m,
to Q
-CO
MP’
s Re
turn
to
wor
k as
sist
pro
gram
. For
10
/11
, 2,3
71
inju
red
wor
kers
wer
e re
ferr
ed t
o th
is p
rogr
am. O
f th
e
inju
red
wor
kers
who
wer
e ab
le t
o be
con
tact
ed a
nd h
ad c
apac
ity t
o w
ork,
85
.4%
(7
75
) re
turn
ed t
o em
ploy
men
t.
Thes
e tw
o re
sults
com
bine
d eq
uate
s to
an
over
all r
etur
n to
wor
k ra
te fo
r th
e sc
hem
e of
95
.4%
.
ME
DIC
AL
AS
SE
SS
ME
NT
TR
IBU
NA
LS
(M
AT
)M
edic
al t
ribun
als
are
coor
dina
ted
by Q
-CO
MP
to d
eter
min
e on
goin
g in
capa
city
of
an in
jure
d w
orke
r or
the
ass
essm
ent
of p
erm
anen
t im
pairm
ent.
In 1
0/1
1, 2
,52
2 re
ferr
als
wer
e m
ade
to t
he M
AT. O
f th
ese,
35
% w
ere
for
ongo
ing
inca
paci
ty;
50
% fo
r pe
rman
ent
impa
irmen
t as
sess
men
t.
STATISTICS REPORTQ-COMP 10/11 4
STATISTICS REPORTQ-COMP 10/11 5
TH
E O
VE
RA
LL S
CH
EM
E
��
The
maj
ority
of
empl
oyer
s (a
lmos
t 9
in 1
0)
cove
red
by t
he s
chem
e in
10
/11
did
not
hav
e a
clai
m fo
r w
orke
rs’
com
pens
atio
n.
��
Cla
im ra
tes
rem
aine
d st
able
.
��
The
man
ufac
turin
g in
dust
ry h
as t
he h
ighe
st c
laim
rate
.
��
Paym
ents
hav
e de
crea
sed
by 2
.1%
driv
en b
y a
decr
ease
in c
omm
on la
w p
aym
ents
of
7.8
%.
All
figur
es re
port
ed a
s at
30
Jun
e 2
01
1, a
s pe
r da
ta s
uppl
ied
by in
sure
rs. T
here
has
bee
n a
chan
ge in
the
met
hodo
logy
of c
olle
ctin
g an
d re
port
ing
new
cla
ims,
thi
s ha
s be
en a
pplie
d re
tros
pect
ivel
y.
The
Que
ensl
and
wor
kers
’ com
pens
atio
n sc
hem
e co
vers
app
roxi
mat
ely
17
0,0
00
em
ploy
ers
and
an e
stim
ated
2.3
milli
on w
orke
rs.
01
| N
UM
BE
R O
F C
LA
IMS
IN
TIM
AT
ED
BY
IN
SU
RA
NC
E T
YP
E 1
0/1
1
Insu
ranc
e ty
pe0
9/1
01
0/1
1
%
Var
ianc
e
Empl
oyed
peo
ple
99
,96
6
10
3,5
74
3
.6%
Volu
ntee
rs, i
ndus
tria
l pla
cem
ent
/ w
ork
expe
rienc
e, c
ontr
acts
of
insu
ranc
e
(Act
: sec
tion
26
) 2
97
2
82
-5
.1%
Wor
kpla
ce p
erso
nal i
njur
y in
sura
nce
(sel
f em
ploy
ed ,
wor
king
dire
ctor
s)
13
6
10
7
-21
.3%
Hou
seho
ld w
orke
rs2
0
19
-5
.0%
Tota
l int
imat
ions
10
0,4
19
1
03
,98
2
3.5
%
The
maj
ority
of
clai
ms
(99
.6%
) ar
e fo
r “W
orke
rs” (
as d
efin
ed in
the
Act
).
02 | N
UM
BE
R O
F C
LA
IMS
PE
R E
MP
LO
YE
R B
Y D
EC
LA
RE
D W
AG
ES
09
/10
Num
ber
of c
laim
s
Dec
lare
d W
ages
$1
M o
r
less
$1
.01
M t
o
$2
.5M
$2
.51
M t
o
$5
M
$5
.01
M t
o
$1
0M
$1
0.0
1M
to $
50
M
Ove
r
$5
0M
Tota
l
Empl
oyer
s
No
Cla
ims
14
7,9
11
2,4
60
48
81
00
39
11
50
,99
9
1 c
laim
8,8
90
1,2
62
29
69
44
21
10
,58
5
2 t
o 5
cla
ims
3,1
21
1,6
06
69
63
02
12
83
5,8
56
6 t
o 1
0 c
laim
s1
65
32
43
45
21
71
32
61
,18
9
11
to
20
cla
ims
39
84
16
32
16
19
62
07
18
over
20
cla
ims
25
13
54
11
53
08
15
26
67
Tota
l wit
h cl
aim
s1
2,2
40
3,2
89
1,5
54
94
48
06
18
21
9,0
15
Tota
l1
60
,15
15
,74
92
,04
21
,04
48
45
18
31
70
,01
4
% w
ithou
t cl
aim
s9
2.4
%4
2.8
%2
3.9
%9
.6%
4.6
%0
.5%
88
.8%
The
abov
e ta
ble
is b
ased
on
clai
ms
intim
ated
by
insu
ranc
e ty
pe “E
mpl
oyed
peo
ple”
and
exc
ludi
ng c
laim
s w
hich
hav
e be
en
intim
ated
by
unin
sure
d po
licie
s.
The
maj
ority
of
empl
oyer
s (8
8.8
%)
did
not
have
a c
laim
for
wor
kers
’ com
pens
atio
n in
10
/11
. Sm
alle
r em
ploy
ers
(less
tha
n $
1 m
illion
in d
ecla
red
wag
es o
r ap
prox
imat
ely
20
sta
ff)
wer
e th
e m
ost
likel
y to
hav
e no
cla
ims
(92
.4%
).
In 1
0/1
1, 1
03
,98
2 c
laim
s w
ere
intim
ated
sch
eme-
wid
e (e
xclu
ding
can
celle
d cl
aim
s). T
he e
stim
ated
rate
s pe
r 1
,00
0
empl
oyee
s ar
e de
taile
d be
low
.
03
| C
LA
IM R
AT
ES
(P
ER
1,0
00
EM
PLO
YE
ES
CO
VE
RE
D B
Y T
HE
SC
HE
ME
) 0
6/0
7 T
O 1
0/1
1
Ann
ual C
ompa
riso
n
0
6/0
70
7/0
80
8/0
90
9/1
01
0/1
1
Que
ensl
and
labo
ur f
orc
e
Aver
age
Num
ber
of e
mpl
oyed
peo
ple
(‘00
0) a
2,0
95
.2
2,1
64
.5
2,2
19
.9
2,2
23
.5
2,3
07
.8
Cha
nge
from
pre
viou
s ye
ar4
.3%
3.3
%2
.6%
0.2
%3
.8%
Aver
age
Num
ber
of e
mpl
oyee
s co
vere
d (‘0
00
) b2
,02
3.3
2,0
91
.22
,14
7.1
2,1
59
.82
,23
8.0
Cha
nge
from
pre
viou
s ye
ar4
.6%
3.4
%2
.7%
0.6
%3
.6%
Que
ensl
and
Wo
rker
s’ c
om
pens
atio
n sc
hem
e
Intim
ated
cla
ims
Num
ber
98
,69
1
10
3,8
89
1
03
,68
8
10
0,4
19
1
03
,98
2
Cha
nge
from
pre
viou
s ye
ar1
4.4
%5
.3%
-0.2
%-3
.2%
3.5
%
Cla
im r
ate
Num
ber
per
1,0
00
em
ploy
ees
cove
red
48
.8
49
.7
48
.3
46
.5
46
.5
Cha
nge
from
pre
viou
s ye
ar9
.4%
1.8
%-2
.8%
-3.7
%0
.0%
a A
ustr
alia
n Bu
reau
of
Stat
istic
s, L
abou
r Fo
rce,
Que
ensl
and
Aver
age
of M
ay Q
uart
er t
o Fe
brua
ry Q
uart
er –
for
each
of
the
abov
e
year
s, C
at N
o 6
29
1.0
.55
.00
3. A
ustr
alia
n Bu
reau
of
Stat
istic
s ha
s ad
just
ed p
ast
figur
es d
ue t
o ch
ange
in m
etho
dolo
gy.
b “E
mpl
oyee
s co
vere
d” is
a s
ubse
t of
all
empl
oyed
per
sons
dep
endi
ng o
n th
e le
gisl
atio
n in
pla
ce (
see
defin
ition
s).
The
follo
win
g fig
ure
show
s cl
aim
rate
s an
d cl
aim
intim
atio
ns in
the
sch
eme
for
the
past
fiv
e ye
ars.
Intim
atio
ns fo
r 1
0/1
1
of 1
03
,98
2 h
ave
incr
ease
d by
3.5
% f
rom
09
/10
of
10
0,4
19
.
Sinc
e 0
6/0
7, t
he a
vera
ge a
nnua
l gro
wth
rate
for
intim
atio
ns h
as b
een
1.3
%.
04
| C
LA
IM R
AT
ES
(P
ER
1,0
00
EM
PLO
YE
ES
CO
VE
RE
D
BY
TH
E S
CH
EM
E)
AN
D I
NT
IMA
TIO
NS
06
/07
TO
10
/11
Intimations
Fina
ncia
l yea
r
Claim rates
0
20
,00
0
40
,00
0
60
,00
0
80
,00
0
10
0,0
00
12
0,0
00
09
/10
08
/09
07
/08
06
/07
10
/11
Intim
atio
ns (
excl
can
celle
d)C
laim
rate
s
010
20
30
40
50
60
98,691
103,688
100,419
103,982
103,889
98,691
103,688
100,419
103,982
103,889
48
.84
9.7
48
.34
6.5
46
.5
STATISTICS REPORTQ-COMP 10/11 6
STATISTICS REPORTQ-COMP 10/11 7
Man
ufac
turin
g ha
d th
e hi
ghes
t cl
aim
rate
in t
he s
chem
e, w
ith 1
04
.7 c
laim
intim
atio
ns p
er 1
,00
0 p
erso
ns c
over
ed in
the
indu
stry
. Oth
er in
dust
ries
whe
re t
he c
laim
rate
was
larg
er t
han
the
sche
me
rate
of
46
.5 in
clud
e w
hole
sale
tra
de (
66
.6),
publ
ic a
dmin
istr
atio
n an
d sa
fety
(5
4.4
), m
inin
g (5
2.7
), t
rans
port
, pos
tal a
nd w
areh
ousi
ng (
51
.0),
ele
ctric
ity, g
as, w
ater
and
was
te s
ervi
ces
(49
.7)
and
cons
truc
tion
(49
.1).
WO
RK
ER
S’ C
OM
PE
NS
AT
ION
PA
YM
EN
TS
Th
e to
tal s
chem
e pa
ymen
ts d
ecre
ased
by
2.1
%, w
ith c
omm
on la
w p
aym
ents
dec
reas
ing
by 7
.8%
. How
ever
sta
tuto
ry
paym
ents
incr
ease
d by
3.4
%. T
otal
pay
men
ts fo
r w
orke
rs’ c
ompe
nsat
ion
clai
ms
in 1
0/1
1 w
ere
$1
.25
6 b
illion
.
Com
mon
law
pay
men
ts m
ade
up 4
6.0
% (
$5
78
.2 m
illion
) an
d st
atut
ory
clai
m p
aym
ents
mad
e up
54
.0%
($
67
7.8
milli
on).
06
| S
CH
EM
E P
AY
ME
NT
S 0
6/0
7 T
O 1
0/1
1
0
20
0
40
0
60
0
80
0
1,0
00
1,2
00
1,4
00
Payments ($ million)
Fina
ncia
l yea
r
10/1
109
/10
08/0
907
/08
06/0
7
89
0.9
99
5.1
1,1
29
.5
1,2
83
.01
,25
6.0
02
04
06
08
01
00
12
0
Sche
me
Who
lesa
le T
rade
Tran
spor
t, P
osta
l and
W
areh
ousi
ng
Reta
il Tr
ade
Rent
al, H
iring
and
Re
al E
stat
e Se
rvic
es
Publ
ic A
dmin
istr
atio
n an
d Sa
fety
Prof
essi
onal
, Sci
entif
ic a
nd
Tech
nica
l Ser
vice
s
Oth
er S
ervi
ces
Min
ing
Man
ufac
turin
g
Info
rmat
ion
Med
ia a
nd
Tele
com
mun
icat
ions
Hea
lth C
are
and
Soci
al A
ssis
tanc
e
Fina
ncia
l and
Insu
ranc
e Se
rvic
es
Elec
tric
ity, G
as, W
ater
and
W
aste
Ser
vice
s
Educ
atio
n an
d Tr
aini
ng
Con
stru
ctio
n
Art
s an
d Re
crea
tion
Serv
ices
Agr
icul
ture
, For
estr
y an
d Fi
shin
g
Adm
inis
trat
ive
and
Supp
ort
Serv
ices
Acc
omm
odat
ion
and
Food
Ser
vice
s
10
/11
09
/10
05
| C
LA
IM R
AT
ES
(P
ER
1,0
00
EM
PLO
YE
ES
CO
VE
RE
D B
Y T
HE
SC
HE
ME
) B
Y I
ND
US
TR
Y 0
9/1
0 A
ND
10
/11
Industry
Cla
im r
ate
40
.4
37
.6
39
.0 41
.2
29
.4
27
.8
45
.1
40
.2
49
.1
48
.8
40
.7
42
.2
49
.7
45
.6
13
.8
12
.3
45
.8
45
.7
14
.5 18
.3
10
4.7
11
2.3
52
.7
57
.7
37
.4
24
.5
13
.3
11
.2
54
.4
60
.4
23
.4
22
.4
36
.8
37
.2
51
.0
51
.5
66
.6
62
.8
46
.5
46
.5
STATISTICS REPORTQ-COMP 10/11 8
STATISTICS REPORTQ-COMP 10/11 9
WO
RK
ER
S’ C
OM
PE
NS
AT
ION
CLA
IMS
In Q
ueen
slan
d, w
orke
rs h
ave
acce
ss t
o a
no fa
ult
stat
utor
y w
orke
rs’ c
ompe
nsat
ion
sche
me
and
whe
re n
eglig
ence
exi
sts,
inju
red
wor
kers
may
be
able
to
acce
ss d
amag
es a
t co
mm
on la
w. T
he fo
llow
ing
figur
e illu
stra
tes
the
prog
ress
ion
of a
wor
kers
’ com
pens
atio
n cl
aim
thr
ough
the
sta
tuto
ry c
laim
s pr
oces
s an
d on
to
com
mon
law
. Eac
h of
the
key
pha
ses
of
the
clai
m is
exa
min
ed in
mor
e de
tail
thro
ugh
this
pub
licat
ion.
07 |
WO
RK
ER
S’ C
OM
PE
NS
AT
ION
CL
AIM
S P
RO
CE
SS
CL
AIM
IN
TIM
AT
ION
S
��
Intim
atio
ns in
crea
sed
by 3
.5%
in 1
0/1
1.
��
Wor
kCov
er Q
ueen
slan
d im
plem
ente
d a
fax
fee
initi
ativ
e in
Jul
y 2
00
6 t
o en
cour
age
shor
ter
timef
ram
es b
etw
een
the
time
of in
jury
and
acc
ess
to b
oth
com
pens
atio
n an
d ap
prop
riate
reha
bilit
atio
n se
rvic
es.
The
pote
ntia
l im
pact
of
the
fax
fee
initi
ativ
e on
intim
atio
ns w
as t
o in
crea
se re
port
ing
of s
hort
er d
urat
ion
or m
edic
al e
xpen
se o
nly
clai
ms
whi
ch m
ay h
ave
prev
ious
ly g
one
unre
port
ed.
��
Not
e: c
ance
lled
clai
ms
have
bee
n ex
clud
ed f
rom
the
intim
atio
ns re
port
ed.
��
Ther
e w
ere
72
fata
l cla
ims
intim
ated
in 1
0/1
1.
All
figur
es re
port
ed a
s at
30
Jun
e 2
01
1, a
s pe
r da
ta s
uppl
ied
by in
sure
rs. T
here
has
bee
n a
chan
ge in
the
met
hodo
logy
of c
olle
ctin
g an
d re
port
ing
new
cla
ims,
thi
s ha
s be
en a
pplie
d re
tros
pect
ivel
y.
Man
y fa
ctor
s in
fluen
ce t
he n
umbe
r of
cla
ims
intim
ated
in t
he Q
ueen
slan
d w
orke
rs’ c
ompe
nsat
ion
sche
me.
Som
e of
the
fact
ors
whi
ch m
ay h
ave
cont
ribut
ed t
o ch
ange
s in
num
bers
of
intim
atio
ns o
ver
the
year
s in
clud
e:
��
chan
ging
indu
stry
eco
nom
ics
��
varia
tions
in t
he o
vera
ll nu
mbe
rs in
the
wor
kfor
ce
��
wor
k pr
oces
s ch
ange
s w
ithin
indu
stry
– fo
r ex
ampl
e, a
utom
atio
n, im
prov
ed w
orkp
lace
hea
lth a
nd s
afet
y pr
actic
es
��
chan
ges
in in
sure
r pr
actic
es –
for
exam
ple,
the
fax
fee
initi
ativ
e by
Wor
kCov
er Q
ueen
slan
d.
In 1
0/1
1, t
here
wer
e 1
03
,98
2 c
laim
s in
timat
ed (
excl
udin
g ca
ncel
led)
, rep
rese
ntin
g a
3.5
% in
crea
se f
rom
09
/10
.
The
figur
e be
low
illu
stra
tes
clai
m in
timat
ions
per
qua
rter
fro
m 0
1/0
2 t
o 1
0/1
1.
08
| C
LA
IM I
NT
IMA
TIO
NS
, Q
UA
RT
ER
LY 0
1/0
2 T
O 1
0/1
1
Qua
rter
IntimationsC
laim
inti
mat
ions
4 Q
tr a
vera
ge
Qtr
ly c
laim
inti
mat
ions
09
/10
08
/09
07
/08
06
/07
05
/06
04
/05
03
/04
02
/03
01
/02
10
/11
15
,00
0
18
,00
0
21
,00
0
24
,00
0
27
,00
0
30
,00
0
Jun-11Mar-11Dec-10Sep-10Jun-10
Mar-10Dec-09Sep-09Jun-09
Mar-09Dec-08Sep-08Jun-08
Mar-08Dec-07Sep-07Jun-07
Mar-07Dec-06Sep-06Jun-06
Mar-06Dec-05Sep-05Jun-05
Mar-05Dec-04Sep-04Jun-04
Mar-04Dec-03Sep-03Jun-03
Mar-03Dec-02Sep-02Jun-02
Mar-02Dec-01Sep-01
STATISTICS REPORTQ-COMP 10/11 10
STATISTICS REPORTQ-COMP 10/11 11
IND
US
TR
Y
The
man
ufac
turin
g in
dust
ry a
ccou
nted
for
the
larg
est
prop
ortio
n of
cla
im in
timat
ions
with
18
.7%
of
all
sche
me
intim
atio
ns.
The
larg
est
perc
enta
ge in
crea
se in
cla
im in
timat
ions
was
for
othe
r se
rvic
es (
up 4
3.1
%),
ele
ctric
ity, g
as, w
ater
and
was
te
serv
ices
(up
21
.8%
) an
d pr
ofes
sion
al, s
cien
tific
and
tec
hnic
al s
ervi
ces
(up
20
.7%
). Th
e la
rges
t pe
rcen
tage
dec
reas
e in
clai
m in
timat
ions
was
for
info
rmat
ion
med
ia a
nd t
elec
omm
unic
atio
ns (
dow
n 1
4.8
%).
09
| S
TA
TU
TO
RY
CL
AIM
IN
TIM
AT
ION
S B
Y I
ND
US
TR
Y 0
9/1
0 A
ND
10
/11
Oth
er
Who
lesa
le T
rade
Tran
spor
t, P
osta
l and
W
areh
ousi
ng
Reta
il Tr
ade
Rent
al, H
iring
and
Re
al E
stat
e Se
rvic
es
Publ
ic A
dmin
istr
atio
n an
d Sa
fety
Prof
essi
onal
, Sci
entif
ic a
nd
Tech
nica
l Ser
vice
s
Oth
er S
ervi
ces
Min
ing
Man
ufac
turin
g
Info
rmat
ion
Med
ia a
nd
Tele
com
mun
icat
ions
Hea
lth C
are
and
Soci
al A
ssis
tanc
e
Fina
ncia
l and
Insu
ranc
e Se
rvic
es
Elec
tric
ity, G
as, W
ater
an
d W
aste
Ser
vice
s
Educ
atio
n an
d Tr
aini
ng
Con
stru
ctio
n
Art
s an
d Re
crea
tion
Serv
ices
Agr
icul
ture
, For
estr
y an
d Fi
shin
g
Adm
inis
trat
ive
and
Supp
ort
Serv
ices
Acc
omm
odat
ion
and
Food
Ser
vice
s
05
,00
01
0,0
00
15
,00
02
0,0
00
25
,00
0
10
/11
09
/10
Inti
mat
ions
6,5
42
5,7
29
3,0
51
2,9
22
2,1
42
2,0
56
1,6
59
1,4
99
10
,81
9
10
,70
2
6,9
16
6,7
19
1,5
54
1,2
76
72
6
69
9
11
,71
2
10
,92
7
46
7
54
8
19
,46
9
20
,44
7
2,6
46
2,5
09
3,2
04
2,2
39
1,9
42
1,6
09
7,8
68
7,9
49
1,2
42
1,0
81
9,4
63
9,1
31
6,4
84
6,6
02
4,9
76
4,9
90
1,1
00
78
5
For
indu
stry
“Oth
er”,
this
incl
udes
inju
ries
pre
July
19
97
(pr
e A
NZS
IC c
lass
ifica
tions
), h
ouse
hold
wor
kers
,
wor
kpla
ce p
erso
nal i
njur
y in
sura
nce
(sel
f em
ploy
ed, w
orki
ng d
irect
ors)
and
vol
unte
ers.
INJU
RY
TY
PE
St
rain
or
spra
in in
jury
cla
ims
acco
unte
d fo
r al
mos
t a
third
(3
2.9
%)
of a
ll in
jurie
s in
timat
ed in
10
/11
. Of
thes
e, t
he b
ack
was
the
maj
or b
ody
loca
tion
(acc
ount
ing
for
just
ove
r on
e te
nth
or 1
0.1
% o
f al
l int
imat
ions
).
Mes
othe
liom
a /
asbe
stos
is c
laim
s ex
perie
nced
a la
rge
incr
ease
of
72
.1%
(up
fro
m 1
65
in 0
9/1
0 t
o 2
84
in 1
0/1
1).
Dis
ease
s of
the
mus
culo
skel
etal
sys
tem
als
o ex
perie
nced
an
incr
ease
(up
29
.7%
) fr
om 1
5,7
83
in 0
9/1
0 t
o 2
0,4
65
in 1
0/1
1. O
ther
inju
ries
incr
ease
d 2
2.1
% f
rom
09
/10
to
10
/11
. Psy
chol
ogic
al a
nd p
sych
iatr
ic in
jurie
s ha
d th
e ne
xt
larg
est
incr
ease
(up
10
.9%
) fo
llow
ed b
y co
ntus
ions
inju
ries
(up
10
.5%
), f
ract
ure
(up
5.3
%)
follo
wed
by
open
wou
nd
– h
and
(up
1.3
%)
follo
wed
by
burn
s (u
p 1
.2%
) fo
llow
ed b
y ot
her
dise
ase
(up
0.8
%)
and
deaf
ness
(up
0.1
%).
All
othe
r
inju
ries
expe
rienc
ed a
dec
reas
e in
intim
atio
ns in
10
/11
.
10 |
STA
TU
TO
RY
CLA
IM IN
TIM
AT
ION
S B
Y IN
JUR
Y T
YP
E 0
9/1
0 A
ND
10
/11
10
/11
09
/10
Injury type
Inti
mat
ions
05
,00
01
0,0
00
15
,00
02
0,0
00
25
,00
03
0,0
00
Oth
er d
isea
se
Psyc
holo
gica
l and
ps
ychi
atric
inju
ries
Mes
othe
liom
a/as
best
osis
Dis
ease
s of
the
m
uscu
losk
elet
al s
yste
m
Dea
fnes
s
Oth
er in
jury
Stra
in/s
prai
n -
back
Stra
in/s
prai
n -
othe
r
Burn
s
Fore
ign
body
Con
tusi
ons
Ope
n w
ound
- h
and
Ope
n w
ound
- o
ther
Frac
ture
5,4
04
5,1
34
5,3
38
5,4
50
8,0
00
7,9
01
7,3
31
6,6
36
3,5
64
3,7
63
2,1
27
2,1
01
23
,70
2 25
,75
8
10
,46
0 12
,25
1
7,4
95
6,1
37
99
9
99
8
20
,46
5
15
,78
3
28
4
16
5
4,4
12
3,9
78
4,4
01
4,3
64
STATISTICS REPORTQ-COMP 10/11 12
STATISTICS REPORTQ-COMP 10/11 13
GE
ND
ER
In 1
0/1
1, m
ales
repr
esen
ted
66
.0%
(n
= 6
8,6
64
) of
the
10
3,9
82
cla
ims
intim
ated
in t
he Q
ueen
slan
d w
orke
rs’
com
pens
atio
n sc
hem
e. In
jurie
s w
here
mal
es re
pres
ente
d a
muc
h hi
gher
pro
port
ion
of c
laim
s th
an fe
mal
es w
ere
deaf
ness
(96
.1%
), fo
reig
n bo
dy (
92
.8%
), o
pen
wou
nd t
o bo
th t
he h
and
(81
.9%
) an
d ot
her
loca
tions
(8
4.8
%)
and
mes
othe
liom
a
or a
sbes
tosi
s (7
6.4
%).
The
only
inju
ry t
ype
whe
re fe
mal
es w
ere
repr
esen
ted
mor
e th
an m
ales
was
psy
chia
tric
or
psyc
holo
gica
l inj
ury,
whe
re fe
mal
es a
ccou
nted
for
60
.9%
of
clai
ms.
11 |
P
RO
PO
RT
ION
OF
STA
TU
TO
RY
CLA
IM IN
TIM
AT
ION
S B
Y IN
JUR
Y
TY
PE
AN
D G
EN
DE
R 1
0/1
1
Injury type
Sche
me
Oth
er d
isea
se
Psyc
holo
gica
l and
psy
chia
tric
inju
ries
Mes
othe
liom
a/as
best
osis
Dis
ease
s of
the
mus
culo
skel
etal
sys
tem
Dea
fnes
s
Oth
er in
jury
Stra
in/s
prai
n –
bac
k
Stra
in/s
prai
n –
oth
er
Burn
s
Fore
ign
body
Con
tusi
ons
Ope
n w
ound
– h
and
Ope
n w
ound
– o
ther
Frac
ture
02
04
06
08
01
00
% F
emal
e%
Mal
ePe
rcen
tage
68
.53
1.5
84
.81
5.2
81
.91
8.1
66
.83
3.2
92
.87
.2
66
.53
3.5
59
.44
0.6
64
.83
5.2
66
.93
3.1
96
.13
.9
60
.13
9.9
76
.42
3.6
39
.16
0.9
72
.62
7.4
66
.03
4.0
GE
OG
RA
PH
ICA
L R
EG
ION
In 1
0/1
1, t
he B
risba
ne re
gion
repr
esen
ted
mor
e th
an h
alf (
51
.7%
) of
the
10
3,9
82
cla
ims
intim
ated
in t
he Q
ueen
slan
d
wor
kers
’ com
pens
atio
n sc
hem
e, b
ased
on
the
addr
ess
of t
he in
jure
d w
orke
r (co
mpa
red
to 4
5.2
% o
f the
Que
ensl
and
popu
latio
n). T
he n
ext
larg
est
regi
on w
as M
oret
on, r
epre
sent
ing
19
.5%
of i
ntim
atio
ns (
21
.1%
of t
he Q
ueen
slan
d po
pula
tion)
.
12 |
PR
OP
OR
TIO
N O
F S
TAT
UTO
RY
CLA
IM IN
TIM
AT
ION
S A
ND
PO
PU
LA
TIO
N
BY
RE
GIO
N 1
0/1
1
% P
opul
atio
n%
Cla
im in
timat
ions
Region
Perc
enta
ge
01
02
03
04
05
06
0
Inte
rsta
te/U
nkno
wn
Wid
e Ba
y-Bu
rnet
t
Sout
h W
est
Nor
ther
n
Nor
th W
est
Mor
eton
Mac
kay
Fitz
roy
Far
Nor
th
Dar
ling
Dow
ns
Cen
tral
Wes
t
Bris
bane
51
.7
45
.2
0.2
0.3
5.1 5.4
4.6
6.1
2.9
5.0
4.6
3.9
19
.5 21
.1
0.8
0.8
4.3 5
.1
0.3 0.6
4.8
6.5
1.3
0.0
Sour
ce: P
opul
atio
n fig
ures
are
bas
ed o
n A
ustr
alia
n Bu
reau
of
Stat
istic
s, R
egio
nal p
opul
atio
n G
row
th fo
r Q
ueen
slan
d, 2
00
9-2
01
0, C
at N
o. 3
21
8.0
. Ta
ble
3 –
Est
imat
ed re
side
nt p
opul
atio
n, s
tatis
tical
loca
l are
as, Q
ueen
slan
d.
STATISTICS REPORTQ-COMP 10/11 14
STATISTICS REPORTQ-COMP 10/11 15
AG
EW
hile
old
er w
orke
rs (
60
yea
rs +
) re
pres
ente
d on
ly 6
.2%
of
all c
laim
s in
timat
ions
, the
y ha
ve a
hig
h re
pres
enta
tion
for
inju
ries
such
as
deaf
ness
(4
0.7
%)
and
mes
othe
liom
a (8
5.5
%).
Inju
ry t
ypes
whe
re y
oung
er w
orke
rs (<
30
year
s) re
pres
ente
d a
grea
ter p
ropo
rtio
n in
clud
e op
en w
ound
, bur
ns a
nd fo
reig
n bo
dy.
13 |
PR
OP
OR
TIO
N O
F S
TAT
UTO
RY
CLA
IM IN
TIM
AT
ION
S B
Y IN
JUR
Y T
YP
E
AN
D A
GE
GR
OU
P 1
0/1
1
% 3
0 –
44
yea
rs%
< 3
0 y
ears
% ≥
60
yea
rs%
45
– 5
9 y
ears
Injury type
Perc
enta
ge
02
04
06
08
01
00
Sche
me
Stra
in/s
prai
n –
oth
er
Stra
in/s
prai
n –
bac
k
Psyc
holo
gica
l and
psy
chia
tric
inju
ries
Oth
er in
jury
Oth
er d
isea
se
Ope
n w
ound
– o
ther
Ope
n w
ound
– h
and
Mes
othe
liom
a
Frac
ture
Fore
ign
body
Dis
ease
s of
the
mus
culo
skel
etal
sys
tem
Dea
fnes
s
Con
tusi
ons
Burn
s
33
.9
2.3
24
.0
44
.5
29
.7
1.8
49
.2
42
.2
21
.6
32
.3
14
.9
30
.7
26
.5 30
.23
3.4
30
.26
.2
29
.11
9.6
2.3
31
.72
8.6
5.8
35
.73
4.4
5.9
9.3
47
.74
0.7
35
.11
7.2
3.2
31
.53
0.9
7.9
5.4
7.3
85
.5
28
.31
9.0
3.5
30
.42
1.6
5.8
33
.53
4.9
10
.0
33
.02
8.2
6.5
38
.14
1.7
5.3
35
.62
8.9
4.8
34
.13
3.0
6.4
49
.0
Plea
se n
ote:
For
the
purp
oses
of
the
abov
e fig
ure
only
, asb
esto
sis
has
been
sep
arat
ed f
rom
mes
othe
liom
a an
d ca
tego
rised
into
“Oth
er d
isea
se”.
FA
TA
LIT
IES
Com
pens
ated
fata
litie
s ar
e in
clud
ed in
the
yea
r a
wor
kers
’ com
pens
atio
n cl
aim
is lo
dged
, not
the
yea
r th
e w
orke
r di
ed.
Con
side
rabl
e tim
e ca
n, t
here
fore
, ela
pse
betw
een
clai
m lo
dgem
ent
and
the
deat
h of
the
inju
red
wor
ker.
Beca
use
thes
e fig
ures
are
sub
ject
to
deve
lopm
ent
over
tim
e, c
ompa
rison
s be
twee
n ye
ars
have
not
bee
n m
ade.
In 1
0/1
1, t
he w
ay fa
talit
y cl
aim
s ar
e re
port
ed c
hang
ed. P
revi
ousl
y an
y cl
aim
with
an
acce
pted
fata
l app
licat
ion
was
repo
rted
as
a fa
talit
y. U
nder
thi
s fo
rmat
an
acce
pted
fata
l cla
im w
as li
mite
d to
onl
y th
e ac
cept
ed d
ecis
ion
of t
he
depe
nden
cy a
pplic
atio
n (a
s pe
r s2
7, s
28
and
s2
9 o
f th
e A
ct)
rath
er t
han
the
stat
utor
y de
cisi
on.
Q-C
OM
P no
w re
port
s th
e cl
aim
as
a fa
talit
y if
the
clai
m is
indi
cate
d by
the
insu
rer
as a
fata
lity
unde
r th
e A
ct, o
n th
e
indi
vidu
al a
pplic
atio
n, t
akin
g in
to a
ccou
nt t
he d
efin
ition
s of
a w
orke
r, ev
ent
and
inju
ry u
nder
the
Act
(s1
1, s
31
and
s3
2).
For
this
reas
on, t
he n
umbe
r of
fata
litie
s ha
s in
crea
sed
from
tho
se p
revi
ousl
y re
port
ed –
the
fig
ure
belo
w s
how
s th
e
adju
sted
fata
l cla
im in
timat
ion
num
bers
.
Ther
e w
ere
72
fata
litie
s in
timat
ed in
10
/11
.
14 |
FA
TAL
CL
AIM
IN
TIM
AT
ION
S (
EX
CLU
DIN
G C
AN
CE
LL
ED
CL
AIM
S)
06
/07
TO
10
/11
Mes
othe
liom
a /
asbe
stos
is
Dis
ease
fata
litie
s
Wor
k-re
late
d jo
urne
ys
Jour
neys
to
/ fr
om w
ork
Inju
ries
at w
ork
0
20
40
60
80
10
0
12
0
14
0
16
0
Intimations
Fina
ncia
l yea
r
10
/11
09
/10
08
/09
07
/08
06
/07
33
29
35
35
20
25
25
20
13
15
41
31
16
10
52
2
35
36
19
26
17
31
21
10
6
In 1
0/1
1:
��
36
.1%
of
fata
litie
s in
timat
ed w
ere
due
to in
juri
es a
t w
ork
��
27
.8%
of
fata
litie
s re
sulte
d fr
om jo
urne
ys
to o
r fr
om
wo
rk
��
8.3
% o
f fat
aliti
es re
sulte
d fr
om w
ork
rela
ted
jour
neys
– t
hat
is, j
ourn
eys
whi
ch o
ccur
as
a pa
rt o
f the
per
son’
s w
ork
��
20
.8%
of
fata
litie
s in
timat
ed w
ere
due
to d
isea
se (
excl
udin
g m
esot
helio
ma
and
asbe
stos
is)
��
7.0
% o
f fa
talit
ies
intim
ated
wer
e du
e to
mes
oth
elio
ma
or
asbe
sto
sis
The
indu
strie
s re
cord
ing
the
high
est
num
ber
of fa
tal i
njur
y in
timat
ions
in 1
0/1
1 w
ere
cons
truc
tion
(16
.7%
, n =
12
),
man
ufac
turin
g (1
5.3
%, n
= 1
1),
tra
nspo
rt, p
osta
l and
war
ehou
sing
(1
5.3
%, n
= 1
1)
and
agric
ultu
re, f
ores
try
and
fishi
ng
(13
.9%
, n =
10
).
STATISTICS REPORTQ-COMP 10/11 16
STATISTICS REPORTQ-COMP 10/11 17
CL
AIM
DE
CIS
ION
-MA
KIN
G P
RO
CE
SS
��
Dec
isio
n tim
efra
mes
hav
e de
crea
sed
by 1
5.2
% fo
r th
e 1
0/1
1 y
ear.
��
Reje
ctio
ns a
nd c
laim
s fo
r ps
ychi
atric
or
psyc
holo
gica
l inj
urie
s ta
ke lo
nger
to
deci
de.
��
Cla
ims
for
psyc
hiat
ric o
r ps
ycho
logi
cal i
njur
ies
have
a h
ighe
r ch
ance
of
reje
ctio
n.
��
82
.4%
of
reje
ctio
ns a
re d
ue t
o th
e in
jury
not
mee
ting
the
defin
ition
und
er t
he A
ct.
��
Cla
ims
whi
ch a
re lo
dged
with
the
insu
rer
early
are
det
erm
ined
qui
cker
, on
aver
age.
��
Reje
ctio
ns a
re m
ore
likel
y to
pro
gres
s to
a re
view
tha
n cl
aim
s w
hich
are
acc
epte
d.
Onc
e th
e in
sure
r rec
eive
s a
com
plet
e ap
plic
atio
n fo
r com
pens
atio
n, t
hey
will
dete
rmin
e w
heth
er o
r not
the
cla
im is
com
pens
able
und
er t
he W
orke
rs’ C
ompe
nsat
ion
and
Reha
bilit
atio
n Ac
t 200
3 (t
he A
ct).
Insu
rers
hav
e 2
0 b
usin
ess
days
to d
eter
min
e lia
bilit
y fo
r bot
h ph
ysic
al in
jurie
s an
d ps
ychi
atric
or p
sych
olog
ical
inju
ries,
lodg
ed a
fter
1 Ja
nuar
y 2
00
8.
Prio
r to
this
, ins
urer
s ha
d 4
0 b
usin
ess
days
for p
hysi
cal i
njur
ies
and
60
bus
ines
s da
ys fo
r psy
chia
tric
or p
sych
olog
ical
inju
ries.
Whe
re in
jurie
s ar
e di
ffic
ult
to d
eter
min
e du
e to
med
ical
com
plex
ities
, the
y m
ay b
e re
ferr
ed t
o a
med
ical
ass
essm
ent
trib
unal
(M
AT)
to d
eter
min
e w
heth
er t
he m
edic
al m
atte
rs a
llege
d in
the
app
licat
ion
for
com
pens
atio
n co
nstit
ute
an in
jury
.
If pa
rtie
s (e
ither
the
wor
ker
or t
he e
mpl
oyer
) ar
e di
ssat
isfie
d w
ith t
he in
sure
r’s d
ecis
ion,
a d
ispu
te re
solu
tion
proc
ess
is a
vaila
ble.
The
pro
cess
invo
lves
an
initi
al in
depe
nden
t ad
min
istr
ativ
e re
view
of
the
insu
rer’s
dec
isio
n by
Q-C
OM
P,
follo
wed
by
an a
ppea
l to
eith
er t
he In
dust
rial M
agis
trat
e or
Que
ensl
and
Indu
stria
l Rel
atio
ns C
omm
issi
on (
QIR
C)
if th
e
part
ies
are
diss
atis
fied
with
Q-C
OM
P’s
revi
ew d
ecis
ion.
The
cou
rt o
r Q
IRC
dec
isio
n m
ay b
e ap
peal
ed in
the
Indu
stria
l Cou
rt.
The
follo
win
g fig
ure
dem
onst
rate
s th
e de
cisi
on-m
akin
g pr
oces
s fo
r ne
w c
laim
s.
The
follo
win
g fig
ure
illust
rate
s th
e ch
ange
in d
ecis
ion-
mak
ing
timef
ram
es in
09
/10
and
10
/11
.
16 | A
VE
RA
GE
TIM
E T
O D
EC
IDE
BY
IN
JU
RY
TY
PE
09
/10
AN
D 1
0/1
1
A
vera
ge d
ecis
ion
tim
e (d
ays)
Inju
ry t
ype
09
/10
10
/11
Frac
ture
4.5
4.9
Ope
n w
ound
– o
ther
2.5
3.1
Ope
n w
ound
– h
and
2.8
2.8
Con
tusi
ons
3.4
3.4
Fore
ign
body
2.5
2.7
Burn
s2
.93
.2
Stra
in/s
prai
n –
oth
er6
.04
.9
Stra
in/s
prai
n –
bac
k6
.35
.3
Oth
er in
jury
5.8
5.3
Dea
fnes
s1
6.8
13
.9
Dis
ease
s of
the
mus
culo
skel
etal
sys
tem
7
.55
.9
Mes
othe
liom
a/as
best
osis
22
.21
3.5
Psyc
holo
gica
l and
psy
chia
tric
inju
ries
33
.12
5.3
Oth
er d
isea
se1
2.5
9.6
Tota
l ave
rage
6.6
5.6
Ove
rall,
ave
rage
dec
isio
n-m
akin
g tim
efra
mes
dec
reas
ed t
o 5
.6 d
ays
in 1
0/1
1 f
rom
6.6
day
s in
09
/10
. Thi
s fo
llow
ed
a de
crea
se in
tim
efra
mes
bet
wee
n 0
8/0
9 (
7.3
) an
d 0
9/1
0 (
6.6
).
The
inju
ry t
ype
with
the
hig
hest
dec
reas
e in
dec
isio
n tim
es w
as m
esot
helio
ma/
asbe
stos
is f
rom
22
.2 d
ays
to 1
3.5
day
s
(39
.2%
dec
reas
e). T
he n
ext
high
est
redu
ctio
n w
as p
sych
olog
ical
and
psy
chia
tric
cla
ims
whe
re a
vera
ge t
imef
ram
es
drop
ped
from
33
.1 d
ays
to 2
5.3
day
s (2
3.6
% d
ecre
ase)
. The
inju
ry t
ypes
with
the
hig
hest
incr
ease
in d
ecis
ion
times
wer
e op
en w
ound
– o
ther
(2
4.0
% in
crea
se),
fra
ctur
e (8
.8%
incr
ease
) an
d bu
rns
(10
.3%
incr
ease
).
15 |
C
LA
IMS
DE
CIS
ION
-MA
KIN
G P
RO
CE
SS
Wor
ker
lodg
es
an a
pplic
atio
n
for
com
pens
atio
n
Whe
re m
edic
ally
com
plex
, cla
ims
may
be re
ferr
ed t
o M
AT
Insu
rer
dete
rmin
es
clai
m
Insu
rer
deci
sion
may
be
disp
uted
STATISTICS REPORTQ-COMP 10/11 18
STATISTICS REPORTQ-COMP 10/11
19
The
follo
win
g fig
ure
illust
rate
s de
cisi
on-m
akin
g tim
efra
mes
and
out
com
es fo
r cl
aim
s de
term
ined
in 1
0/1
1.
17 |
DE
CIS
ION
S M
AD
E A
ND
AV
ER
AG
E T
IME
TO
DE
CID
E B
Y D
EC
ISIO
N T
YP
E A
ND
IN
JU
RY
TY
PE
10
/11
Inju
ry t
ype
Num
ber
of
deci
sion
s
Prop
orti
on o
f
deci
sion
sA
vera
ge D
ecis
ion
tim
e
Adm
itte
d
%
Reje
cted
%
Adm
itte
d
days
Reje
cted
days
Tota
l
days
Frac
ture
4,9
72
96
.93
.14
.51
7.3
4.9
Ope
n w
ound
– o
ther
4,7
46
99
.20
.83
.01
4.4
3.1
Ope
n w
ound
– h
and
7,2
11
99
.30
.72
.71
9.6
2.8
Con
tusi
ons
6,5
10
98
.81
.23
.21
8.1
3.4
Fore
ign
body
3,1
46
99
.60
.42
.61
0.5
2.7
Burn
s1
,88
59
9.2
0.8
3.1
17
.23
.2
Stra
in/s
prai
n –
oth
er2
1,2
62
97
.42
.64
.52
0.2
4.9
Stra
in/s
prai
n –
bac
k9
,33
79
7.1
2.9
4.8
22
.65
.3
Oth
er in
jury
6,1
81
95
.44
.64
.42
3.6
5.3
Dea
fnes
s7
58
87
.61
2.4
13
.31
7.8
13
.9
Dis
ease
s of
the
mus
culo
skel
etal
sys
tem
17
,98
39
5.9
4.1
5.2
21
.05
.9
Mes
othe
liom
a/as
best
osis
92
96
.73
.31
2.6
39
.71
3.5
Psyc
holo
gica
l and
psy
chia
tric
inju
ries
2,9
60
42
.65
7.4
16
.63
1.7
25
.3
Oth
er d
isea
se3
,65
58
9.7
10
.37
.62
6.6
9.6
Tota
l9
0,6
98
95
.24
.84
.62
5.5
5.6
Mos
t cl
aim
s (9
5.2
%)
wer
e ac
cept
ed b
y in
sure
rs w
ith a
n av
erag
e de
term
inat
ion
time
of 4
.6 d
ays.
On
aver
age,
deci
sion
tim
efra
mes
ten
ded
to b
e lo
nger
for:
��
reje
cted
cla
ims
– d
eter
min
ed in
25
.5 d
ays
on a
vera
ge c
ompa
red
to 4
.6 d
ays
on a
vera
ge fo
r ac
cept
ed c
laim
s
��
dise
ases
, par
ticul
arly
psy
chia
tric
or
psyc
holo
gica
l inj
ury
clai
ms
(ave
rage
25
.3 d
ays
to d
eter
min
e), d
eafn
ess
(ave
rage
13
.9 d
ays
to d
eter
min
e) a
nd m
esot
helio
ma
or a
sbes
tosi
s cl
aim
s (a
vera
ge 1
3.5
day
s to
det
erm
ine)
.
Dis
ease
s te
nded
to
have
hig
her
reje
ctio
n ra
tes
than
inju
ries.
In 1
0/1
1 5
7.4
% o
f ps
ychi
atric
or
psyc
holo
gica
l inj
ury
clai
ms
and
12
.4%
of
deaf
ness
cla
ims
wer
e re
ject
ed.
RE
AS
ON
S F
OR
CL
AIM
RE
JE
CT
ION
Insu
rers
reje
ct c
laim
s w
here
, for
som
e re
ason
, the
eve
nt o
r th
e pe
rson
is n
ot c
over
ed u
nder
the
Act
. For
82
.4%
of
reje
cted
cla
ims,
the
reas
on fo
r re
ject
ion
was
tha
t th
e in
jury
did
not
mee
t th
e de
finiti
on u
nder
the
Act
.
The
follo
win
g fig
ure
deta
ils t
he m
ain
reas
ons
clai
ms
wer
e re
ject
ed.
18 | R
EJE
CT
ED
CL
AIM
S B
Y R
EA
SO
N F
OR
RE
JE
CT
ION
09
/10
AN
D 1
0/1
1
Reas
on f
or r
ejec
tion
09
/10
10
/11
Num
ber
of
reje
ctio
ns
% o
f
reje
ctio
ns
Num
ber
of
reje
ctio
ns
% o
f
reje
ctio
ns
Not
an
inju
ry –
s.3
23
,39
0
80
.7
3,5
99
8
2.4
Not
a w
orke
r –
s.1
11
65
4
.0
17
9
4.1
Out
of
time
– e
xclu
ded
unde
r s.
13
11
02
2
.4
12
1
2.8
Jour
ney
– s
ubse
quen
t de
lay,
inte
rrup
tion
or d
evia
tion
– s
.36
(2)(
B)4
8
1.1
7
1
1.6
Inva
lid a
pplic
atio
n –
s.1
32
30
7
7.3
1
10
2
.5
Indu
stria
l dea
fnes
s –
exc
lude
d un
der
s.1
25
– in
itial
app
licat
ion
46
1
.1
54
1
.2
Not
a jo
urne
y –
s.3
53
8
0.9
5
9
1.4
Oth
er1
06
2
.5
17
7
4.0
Tota
l4
,20
2
10
0
4,3
70
1
00
DE
TE
RM
INA
TIO
N O
F M
ED
ICA
LLY
CO
MP
LE
X C
LA
IMS
Whe
re a
n in
sure
r is
una
ble
to d
eter
min
e a
clai
m d
ue t
o co
mpl
ex m
edic
al is
sues
, the
mat
ter
may
be
refe
rred
to
a
med
ical
ass
essm
ent
trib
unal
to
dete
rmin
e w
heth
er t
he m
edic
al m
atte
rs a
llege
d in
the
app
licat
ion
for
com
pens
atio
n
cons
titut
e an
inju
ry.
For
10
/11
, onl
y 5
6 c
laim
s w
ere
refe
rred
to
a m
edic
al a
sses
smen
t tr
ibun
al f
or d
eter
min
atio
n of
the
wor
ker’s
inju
ry
for
an a
pplic
atio
n fo
r co
mpe
nsat
ion.
In t
hese
cas
es, 4
1 (
73
.2%
) w
ere
acce
pted
and
the
rem
aini
ng 1
5 (
26
.8%
) ca
ses
wer
e re
ject
ed.
DIS
PU
TA
TIO
N O
F I
NS
UR
ER
CL
AIM
DE
TE
RM
INA
TIO
N D
EC
ISIO
NS
Both
the
inju
red
wor
ker
and
empl
oyer
are
abl
e to
dis
pute
an
insu
rer’s
cla
im d
eter
min
atio
n de
cisi
on. W
hile
onl
y a
smal
l
perc
enta
ge o
f ac
cept
ed c
laim
s ar
e di
sput
ed b
y em
ploy
ers
(0.7
%),
ove
r on
e th
ird (
40
.5%
) of
reje
cted
cla
ims
are
disp
uted
by e
ither
the
em
ploy
er o
r th
e in
jure
d w
orke
r.
STATISTICS REPORTQ-COMP 10/11 20
STATISTICS REPORTQ-COMP 10/11 21
IMPA
CT
OF
LO
DG
EM
EN
T T
IME
ON
DE
TE
RM
INA
TIO
N T
IME
Del
ays
in t
he t
ime
from
inju
ry t
o th
e lo
dgem
ent
of a
cla
im m
ay le
ad t
o de
lays
in t
he d
ecis
ion-
mak
ing
proc
ess
and,
ultim
atel
y, a
dditi
onal
cos
ts fo
r th
e cl
aim
.
Ove
r 9
0%
of
clai
ms
lodg
ed w
ithin
the
firs
t m
onth
of
the
inju
ry a
re d
eter
min
ed b
y th
e in
sure
r w
ithin
tw
o w
eeks
.
The
prop
ortio
n de
cide
d w
ithin
tw
o w
eeks
dec
reas
es a
s th
e tim
e to
lodg
e th
e cl
aim
incr
ease
s. F
or c
laim
s lo
dged
mor
e
than
six
mon
ths
afte
r an
inju
ry, t
he p
ropo
rtio
n de
term
ined
in le
ss t
han
two
wee
ks d
rops
to
56
.5%
.
The
follo
win
g fig
ure
illust
rate
s th
e lin
k be
twee
n lo
dgem
ent
and
deci
sion
-mak
ing
timef
ram
es.
19 |
DE
CIS
ION
-MA
KIN
G T
IME
FR
AM
ES
FO
R C
LA
IMS
DE
CID
ED
IN
10
/11
BY
TH
E T
IME
TA
KE
N T
O L
OD
GE
TH
E C
LA
IM
02
04
06
08
01
00
Ove
r 6
mon
ths
6 m
onth
s
3 m
onth
s
2 m
onth
s
1 m
onth
3 w
eeks
2 w
eeks
1 w
eek
1 t
o 3
mon
ths
With
in 2
wee
ksO
ver
3 m
onth
s2
wee
ks t
o 1
mon
th
Lodgement time
Dec
isio
n ti
me
9
5.2
3
.7 1
.0
0.1
9
2.1
6
.1
1.7
0.1
8
9.8
7
.7
2.4
0.1
8
6.9
1
0.0
2
.9
0.2
8
3.9
1
1.5
4
.4
0.2
7
7.5
1
6.1
6
.0 0
.4
7
1.1
2
0.6
8
.0
0.3
5
6.5
2
6.0
1
6.3
1
.2
CL
AIM
PA
YM
EN
TS
��
Ther
e w
as a
3.4
% in
crea
se in
sta
tuto
ry p
aym
ents
mad
e in
10
/11
.
��
Med
ical
and
reha
bilit
atio
n in
crea
sed
by 5
.9%
.
��
Wee
kly
bene
fit p
aym
ents
incr
ease
d by
4.4
%.
Dur
ing
the
man
agem
ent
of a
cla
im, p
aym
ents
are
mad
e to
the
wor
ker
for
wee
kly
com
pens
atio
n to
repl
ace
wag
es,
lum
p su
ms
for
perm
anen
t im
pairm
ent
(PI)
and
a b
road
rang
e of
ser
vice
s su
ch a
s m
edic
al t
reat
men
t an
d re
habi
litat
ion.
The
follo
win
g fig
ure
illust
rate
s th
e am
ount
pai
d on
sta
tuto
ry c
laim
s in
09
/10
and
10
/11
.
20
| S
TAT
UT
OR
Y C
LA
IM P
AY
ME
NT
S B
Y P
AY
ME
NT
TY
PE
09
/10
AN
D 1
0/1
1
Med
ical
and
reha
bilit
atio
nO
ther
sta
tuto
ry p
aym
ents
Wee
kly
bene
fits
Lum
p su
m p
aym
ents
0
10
0
20
0
30
0
40
0
50
0
60
0
70
0
80
0
Payments ($ million)
Fina
ncia
l yea
r
10
/11
09
/10
38
.5
65
5.7
67
7.8
16
8.5
17
4.0
27
4.7
40
.2
16
6.7
18
4.2
28
6.7
The
tota
l am
ount
spe
nt o
n cl
aim
s fo
r the
yea
r has
incr
ease
d by
3.4
% fr
om $
655.
7 m
illion
in 0
9/10
to $
677.
8 m
illion
in 1
0/11
.
The
cate
gory
sho
win
g th
e la
rges
t in
crea
se w
as m
edic
al a
nd re
habi
litat
ion
paym
ents
(up
5.9
%).
Ther
e w
ere
also
incr
ease
s
in w
eekl
y be
nefit
s (u
p 4
.4%
) an
d ot
her
stat
utor
y pa
ymen
ts (
up 4
.4%
) w
hile
lum
p su
m p
aym
ents
dec
reas
ed b
y 1
.1%
.
STATISTICS REPORTQ-COMP 10/11 22
STATISTICS REPORTQ-COMP 10/11
23
21 |
ME
DIC
AL
AN
D R
EH
AB
ILIT
AT
ION
PA
YM
EN
TS
09
/10
AN
D 1
0/1
1
Oth
er M
edic
al
Hos
pita
lisat
ion
Allie
d H
ealth
Med
ical
Paym
ents
($
mill
ion)
10
/11
09
/10
02
04
06
08
01
00
12
0
10
0.8
92
.5
42
.7
40
.0
30
.0
29
.9
10
.7
11
.6
Paym
ents
for
med
ical
tre
atm
ent
acco
unte
d fo
r m
ore
than
hal
f (5
4.7
%)
of a
ll pa
ymen
ts fo
r m
edic
al a
nd re
habi
litat
ion
fees
paid
in t
he s
chem
e in
10
/11
.
PA
YM
EN
TS
BY
IN
DU
ST
RY
Cla
ims
from
the
man
ufac
turin
g in
dust
ry a
ccou
nted
for
the
larg
est
prop
ortio
n (1
4.0
%)
of s
tatu
tory
cla
im p
aym
ents
in 1
0/1
1. C
onst
ruct
ion
was
the
nex
t la
rges
t pr
opor
tion
with
13
.4%
.
Whi
le c
laim
intim
atio
ns fo
r tr
ansp
ort,
pos
tal a
nd w
areh
ousi
ng d
ecre
ased
by
2.7
%, i
t ex
perie
nced
an
incr
ease
in s
tatu
tory
clai
m p
aym
ents
(up
6.7
%)
from
$5
6.7
milli
on in
09
/10
to
$6
0.5
milli
on in
10
/11
.
22 |
STA
TU
TO
RY
CL
AIM
PA
YM
EN
TS
BY
IN
DU
ST
RY
09
/10
AN
D 1
0/1
1
10
/11
09
/10
Industry
Paym
ents
($
mill
ion)
Oth
er
Who
lesa
le T
rade
Tran
spor
t, P
osta
l and
War
ehou
sing
Reta
il Tr
ade
Rent
al, H
iring
and
Real
Est
ate
Serv
ices
Publ
ic A
dmin
istr
atio
n an
d Sa
fety
Prof
essi
onal
, Sci
entif
ic a
ndTe
chni
cal S
ervi
ces
Oth
er S
ervi
ces
Min
ing
Man
ufac
turin
g
Info
rmat
ion
Med
ia a
ndTe
leco
mm
unic
atio
ns
Hea
lth C
are
and
Soci
al A
ssis
tanc
e
Fina
ncia
l and
Insu
ranc
e Se
rvic
es
Elec
tric
ity, G
as, W
ater
and
Was
te S
ervi
ces
Educ
atio
n an
d Tr
aini
ng
Con
stru
ctio
n
Art
s an
d Re
crea
tion
Serv
ices
Agr
icul
ture
, For
estr
y an
d Fi
shin
g
Adm
inis
trat
ive
and
Supp
ort
Serv
ices
Acc
omm
odat
ion
and
Food
Ser
vice
s
02
04
06
08
01
00
12
0
27
.72
4.8
20
.22
0.0
21
.22
1.4
8.1 8.5
91
.0 95
.0
36
.6
28
.4
7.1 7.5
4.7
4.5
71
.6
61
.8
2.1 2.6
94
.9 97
.1
29
.5
30
.5
15
.5
13
.2
10
.6
10
.5
55
.0
53
.1
8.9
7.8
46
.2
47
.6
60
.5
56
.7
24
.4
42
.0
27
.7
37
.0
For
indu
stry
“Oth
er”,
this
incl
udes
inju
ries
pre
July
19
97
(pr
e A
NZS
IC c
lass
ifica
tions
), h
ouse
hold
wor
kers
,
wor
kpla
ce p
erso
nal i
njur
y in
sura
nce
(sel
f em
ploy
ed, w
orki
ng d
irect
ors)
and
vol
unte
ers.
STATISTICS REPORTQ-COMP 10/11 24
STATISTICS REPORTQ-COMP 10/11
25
Cla
ims
from
str
ain
or s
prai
n to
a lo
catio
n ot
her
than
the
bac
k ac
coun
ted
for
the
larg
est
prop
ortio
n (2
0.4
%)
of s
tatu
tory
clai
m p
aym
ents
in 1
0/1
1. D
isea
se o
f th
e m
uscu
losk
elet
al s
yste
m c
laim
s ac
coun
ted
for
18
.6%
of
stat
utor
y cl
aim
paym
ents
mad
e in
10
/11
.
Inju
ry t
ypes
tha
t ex
perie
nced
the
larg
est
perc
enta
ge in
crea
se in
sta
tuto
ry c
laim
pay
men
ts f
rom
09
/10
to
10
/11
wer
e de
afne
ss (
up 2
4.4
%)
and
mes
othe
liom
a /
asbe
stos
is (
up 2
0.0
%).
23
| S
TAT
UT
OR
Y C
LA
IM P
AY
ME
NT
S B
Y I
NJU
RY
TY
PE
09
/10
AN
D 1
0/1
1
10
/11
09
/10
Injury type
Paym
ents
($
mill
ion)
Oth
er d
isea
se
Psyc
holo
gica
l and
ps
ychi
atric
inju
ries
Mes
othe
liom
a/as
best
osis
Dis
ease
s of
the
m
uscu
losk
elet
al s
yste
m
Dea
fnes
s
Oth
er in
jury
Stra
ins/
spra
ins
- ba
ck
Stra
ins/
spra
ins
- ot
her
Burn
s
Fore
ign
body
Con
tusi
ons
Ope
n w
ound
- h
and
Ope
n w
ound
- o
ther
Frac
ture
02
04
06
08
01
00
12
01
40
16
0
84
.6
13
.1
15
.1
23
.7
1.9 4
.6
13
8.6
52
.1
73
.6
10
.7
12
6.3
39
.6
47
.3
46
.6
43
.1
11
.4
90
.4
21
.2
15
.5
2.4 4
.2
14
1.3
55
.5
73
.1
8.6
11
4.7
33
.0
41
.3
ON
GO
ING
IN
CA
PA
CIT
Y
��
Psyc
hiat
ric o
r ps
ycho
logi
cal i
njur
y ca
ses
are
mor
e lik
ely
than
phy
sica
l inj
ury
case
s to
pro
ceed
to
a m
edic
al
asse
ssm
ent
trib
unal
(M
AT)
for
dete
rmin
atio
n of
ong
oing
inca
paci
ty.
��
Ove
r 2
2%
of
case
s re
ferr
ed fo
r an
ong
oing
inca
paci
ty d
ecis
ion
are
deni
ed.
��
Ove
r a
quar
ter
(27
.0%
) of
psy
chia
tric
or
psyc
holo
gica
l inj
ury
case
s re
ceiv
ed n
o pe
rman
ent
impa
irmen
t (P
I)
at t
he t
ribun
al.
��
Alm
ost
two-
third
s (6
6.4
%)
of c
ases
refe
rred
for
a di
sput
ed P
I ass
essm
ent
are
unch
ange
d by
the
MAT
.
Insu
rers
are
abl
e to
man
age
and
ceas
e cl
aim
s ad
min
istr
ativ
ely
unde
r th
e W
orke
rs’ C
ompe
nsat
ion
and
Reha
bilit
atio
n
Act
20
03
and
did
so
for
1,6
75
cla
ims
in 1
0/1
1. W
here
con
flict
ing
med
ical
info
rmat
ion
mea
ns a
n in
sure
r is
una
ble
to
dete
rmin
e w
heth
er t
he w
orke
r is
inca
paci
tate
d fo
r w
ork
beca
use
of t
he in
jury
, the
insu
rer
may
refe
r th
e w
orke
r to
a
med
ical
ass
essm
ent
trib
unal
(M
AT).
In 1
0/1
1, 8
15
cas
es w
ere
refe
rred
to
a M
AT t
o de
term
ine
ongo
ing
inca
paci
ty fo
r w
ork.
The
follo
win
g fig
ure
illust
rate
s
the
num
ber
of c
ases
det
erm
ined
at
a M
AT fo
r on
goin
g in
capa
city
and
the
out
com
es.
24
| C
AS
ES
HE
AR
D I
N 1
0/1
1 F
OR
ON
GO
ING
IN
CA
PA
CIT
Y A
ND
TH
E O
UT
CO
ME
S B
Y
TR
IBU
NA
L T
YP
E
Psy
chia
tric
Trib
unal
(N=
50
7)
%
Ort
hopa
edic
Trib
unal
(N=
22
4)
%
Oth
er
(N=
84
)
%
Tota
l
(N=
81
5)
%
No
ongo
ing
inca
paci
ty fo
r w
ork
from
the
inju
ry5
.55
0.9
45
.22
2.1
Ong
oing
inca
paci
ty (
requ
ires
furt
her
trea
tmen
t)1
3.2
11
.29
.51
2.3
Ong
oing
inca
paci
ty (
stab
le a
nd s
tatio
nary
)8
1.3
37
.94
5.3
65
.6
Tota
l1
00
10
01
00
10
0
Psyc
hiat
ric o
r ps
ycho
logi
cal i
njur
y ca
ses
are
mor
e lik
ely
to h
ave
an o
ngoi
ng in
capa
city
(9
4.5
%)
with
13
.2%
of
all c
ases
seen
by
this
MAT
requ
iring
ong
oing
tre
atm
ent.
STATISTICS REPORTQ-COMP 10/11 26
STATISTICS REPORTQ-COMP 10/11
27
PE
RM
AN
EN
T I
MPA
IRM
EN
T (
PI)
This
sec
tion
look
s at
cla
ims
that
hav
e be
en a
sses
sed
for
PI. A
n as
sess
men
t fo
r PI
is t
aken
whe
n th
e in
jury
is s
tabl
e an
d
stat
iona
ry a
nd n
ot li
kely
to
impr
ove
with
fur
ther
med
ical
or
surg
ical
tre
atm
ent.
PS
YC
HIA
TR
IC O
R P
SY
CH
OLO
GIC
AL
PI
Psyc
hiat
ric o
r ps
ycho
logi
cal i
njur
y cl
aim
s ca
n on
ly b
e as
sess
ed fo
r PI
by
a m
edic
al a
sses
smen
t tr
ibun
al. T
he fo
llow
ing
figur
e
show
s th
e le
vel o
f im
pairm
ent
dete
rmin
ed fo
r ps
ychi
atric
or
psyc
holo
gica
l PI c
ases
hea
rd in
09
/10
and
10
/11
.
25
| P
SY
CH
IAT
RIC
OR
PS
YC
HO
LO
GIC
AL
PE
RM
AN
EN
T I
MPA
IRM
EN
T C
AS
ES
HE
AR
D
BY
TH
E M
AT
BY
LE
VE
L O
F I
MPA
IRM
EN
T 0
9/1
0 A
ND
10
/11
Case
s he
ard
10/1
10
9/1
0
02
04
06
08
01
00
12
01
40
16
0
20
% a
nd o
ver
10
.0%
- 1
9.9
%
5.0
% -
9.9
%
2.5
% -
4.9
%
0.1
% -
2.4
%
No
PI1
25
12
5
39
24
92
99
13
8
15
7
59
91
10
16
DIS
PU
TE
D P
I W
here
an
inju
red
wor
ker
does
not
agr
ee w
ith t
he a
sses
sed
leve
l of
PI t
hey
may
be
refe
rred
to
a M
AT t
o de
term
ine
the
final
leve
l of
PI. I
n 1
0/1
1, 1
,01
5 c
ases
wer
e he
ard
by a
MAT
whe
re t
he P
I ass
essm
ent
had
been
dis
pute
d. T
he fo
llow
ing
figur
e illu
stra
tes
the
outc
ome
of d
ispu
ted
PI re
ferr
ed t
o a
MAT
.
26
| O
UT
CO
ME
S O
F D
ISP
UT
ED
PE
RM
AN
EN
T I
MPA
IRM
EN
T
CA
SE
S H
EA
RD
BY
A M
AT
09
/10
AN
D 1
0/1
1
> 5
% r
educ
tion
0.1
% -
5.0
% r
educ
tion
Rem
ains
the
sam
e
0.1
% -
5.0
% in
crea
se
> 5
% in
crea
se
Case
s he
ard
10
/11
09
/10
01
00
20
03
00
40
05
00
60
07
00
80
0
59 6
9
12
2
17
0
67
4
79
4
42 49
11
8
87
WO
RK
RE
LA
TE
D I
MPA
IRM
EN
T (
WR
I)
Whe
re a
wor
ker
has
a pe
rman
ent
impa
irmen
t as
sess
ed, t
he d
egre
e of
wor
k re
late
d im
pairm
ent
(WRI
) is
cal
cula
ted.
Whi
le a
per
son
may
hav
e m
ultip
le p
erm
anen
t im
pairm
ents
, onl
y on
e ph
ysic
al a
nd o
ne p
sych
iatr
ic o
r ps
ycho
logi
cal W
RI
is c
alcu
late
d as
for
the
purp
oses
of
calc
ulat
ing
lum
p su
m p
aym
ents
.
The
figur
e be
low
sho
ws
the
num
ber
of c
laim
s fin
alis
ed a
nd t
hose
tha
t ha
d a
WRI
in 0
9/1
0 a
nd 1
0/1
1.
27 | F
INA
LIS
ED
CL
AIM
S W
ITH
A W
OR
K R
EL
AT
ED
IM
PA
IRM
EN
T 0
9/1
0 A
ND
10
/11
09
/10
10
/11
Var
ianc
e
%
Fina
lised
cla
ims
10
4,1
28
96
,30
6-7
.5
Wor
k re
late
d im
pairm
ent
9,9
55
8,1
85
-17
.8
Prop
ortio
n of
fin
alis
ed w
ith w
ork
rela
ted
impa
irmen
t 9
.6%
8.5
%
Wor
k re
late
d im
pairm
ent
rang
e
0%
2,0
89
1
,83
1-1
2.4
0.1
% –
4.9
% 3
,08
1
2,4
88
-19
.2
5.0
% –
9.9
% 2
,75
7
2,1
44
-22
.2
10
.0%
– 1
4.9
% 1
,08
1
94
7-1
2.4
15
.0%
– 1
9.9
% 3
94
3
30
-16
.2
20
.0%
+ %
55
3
44
5-1
9.5
For
10
/11
, 8.5
% o
f cl
aim
s w
ere
final
ised
with
a W
RI c
alcu
late
d. O
f th
ese,
the
maj
ority
of
clai
ms
(94
.6%
) ha
d a
WRI
of
less
tha
n 2
0%
and
22
.4%
wer
e ca
lcul
ated
as
havi
ng n
o W
RI.
STATISTICS REPORTQ-COMP 10/11 28
STATISTICS REPORTQ-COMP 10/11
29
FIN
ALIS
ED
CLA
IMS
AN
D O
UTC
OM
ES
��
88
.3%
of
wor
kers
with
cla
ims
final
ised
in 1
0/1
1 re
turn
ed t
o th
eir
sam
e jo
b w
ith t
he s
ame
empl
oyer
.
��
Aver
age
cost
s of
fin
alis
ed m
edic
al e
xpen
se o
nly
clai
ms
incr
ease
d by
7.2
%
��
Aver
age
cost
s of
fin
alis
ed t
ime
lost
cla
ims
decr
ease
d by
0.5
% a
nd t
heir
dura
tions
dec
reas
ed 4
.3%
.
RE
TU
RN
TO
WO
RK
(R
TW
) O
UT
CO
ME
SRe
turn
ing
an in
jure
d w
orke
r to
the
sam
e jo
b w
ith t
he s
ame
empl
oyer
is t
he b
est
outc
ome
whi
ch c
an b
e ac
hiev
ed o
n a
clai
m. T
he fo
llow
ing
figur
e an
alys
es t
he R
TW o
utco
me
of c
laim
s re
port
ed a
t th
e tim
e th
e cl
aim
clo
sed.
As
the
follo
win
g
figur
e illu
stra
tes,
thi
s is
the
out
com
e ac
hiev
ed in
mos
t ca
ses,
with
88
.3%
of
inju
red
wor
kers
who
had
tim
e of
f w
ork
retu
rnin
g to
the
sam
e jo
b an
d th
e sa
me
empl
oyer
.
28
| R
ET
UR
N T
O W
OR
K S
TAT
US
OF
FIN
AL
ISE
D T
IME
LO
ST
CL
AIM
S
09
/10
AN
D 1
0/1
1
09
/10
10
/11
Num
ber
% o
f ti
me
lost
cla
ims
Num
ber
% o
f ti
me
lost
cla
ims
Fit
for
wor
k: s
ame
job/
task
s w
ith s
ame
empl
oyer
49
,37
4 8
6.4
4
5,5
38
88
.3
Fit
for
wor
k: s
ame
job/
task
s w
ith d
iffer
ent
empl
oyer
92
6 1
.6
87
0 1
.7
Fit
for
wor
k: d
iffer
ent
job/
task
s w
ith s
ame
empl
oyer
58
2 1
.0
84
0 1
.6
Fit
for
wor
k: d
iffer
ent
job/
task
s w
ith d
iffer
ent
empl
oyer
1,2
05
2.1
1
,20
2 2
.3
Fit
for
wor
k: n
o jo
b7
88
1.4
5
34
1.0
Fit
for
wor
k: w
orke
r do
es n
ot re
turn
1,5
60
2.7
8
97
1.8
Not
fit
for
wor
k7
97
1.4
6
22
1.2
Alte
rnat
ive
outc
ome
not
clai
m re
late
d1
,94
2 3
.4
1,0
97
2.1
Tota
l5
7,1
74
10
0
51
,60
0 1
00
Not
e: F
or t
he p
urpo
se o
f th
e ab
ove
figur
e on
ly, a
ll de
ceas
ed in
jure
d w
orke
rs h
ave
been
exc
lude
d.
In 1
0/1
1, 9
3.9
% (
91
.1%
– 0
9/1
0)
of in
jure
d w
orke
rs re
turn
ed t
o so
me
type
of
empl
oym
ent.
In a
sm
all n
umbe
r of
cas
es,
the
wor
ker
is d
eem
ed f
it to
retu
rn t
o w
ork
but
ther
e is
no
job
for
the
wor
ker
to re
turn
to
(1.0
% o
f tim
e lo
st c
laim
s) o
r th
e
wor
ker
choo
ses
not
to re
turn
(1
.8%
of
clai
ms)
.
RE
TU
RN
TO
WO
RK
AS
SIS
T R
AT
EFr
om 1
Jul
y 2
01
0, l
egis
latio
n re
quire
s in
sure
rs t
o re
fer
inju
red
wor
kers
who
wer
e no
t em
ploy
ed a
t th
e en
d of
the
ir cl
aim
,
to Q
-CO
MP’
s Re
turn
to
wor
k as
sist
pro
gram
.
The
follo
win
g fig
ure
illust
rate
s th
e Re
turn
to
Wor
k (R
TW)
rate
at
whi
ch Q
-CO
MP’
s Re
turn
to
wor
k as
sist
pro
gram
was
able
to
get
thes
e w
orke
rs, w
ho w
ere
refe
rred
by
insu
rers
, bac
k to
wor
k.
29
| R
ET
UR
N T
O W
OR
K A
SS
IST
RT
W R
AT
E 1
0/1
1
Retu
rn t
o W
ork
Ass
ist
Out
com
esRe
ferr
als
Re
turn
to
wor
k 7
75
St
udy,
Vol
unte
er, O
ther
72
D
oes
not
wis
h to
par
ticip
ate
60
Tota
l ref
erra
ls (
able
to
wor
k an
d ab
le t
o be
con
tact
ed)
90
7
RTW
Rat
e 8
5.4
%
Excl
usio
ns:
N
ot C
urre
ntly
abl
e to
wor
k 5
72
Re
tired
, Pre
gnan
t, R
eloc
ated
or
Dec
ease
d 6
6
U
nabl
e to
Con
tact
36
2
Tota
l ref
erra
ls (
unab
le t
o w
ork
/una
ble
to c
ont
act)
1
,00
0
Tota
l ref
erra
ls 1
,90
7
Ove
rall
the
Retu
rn t
o w
ork
assi
st p
rogr
am w
as a
ble
to g
et 8
5.4
% o
f al
l wor
kers
refe
rred
by
insu
rers
bac
k to
wor
k;
thes
e w
orke
rs w
ould
hav
e ot
herw
ise
had
no jo
b to
retu
rn t
o.
The
RTW
Rat
e ex
clud
es t
hose
peo
ple
who
hav
e be
en re
ferr
ed b
y in
sure
rs b
ut a
re u
nabl
e to
wor
k or
una
ble
to c
onta
ct.
STATISTICS REPORTQ-COMP 10/11 30
STATISTICS REPORTQ-COMP 10/11 31
One
of
the
fact
ors
whi
ch in
fluen
ce t
he R
TW o
utco
me
on a
cla
im is
the
sev
erity
of
the
inju
ry. T
he fo
llow
ing
figur
e
com
pare
s cl
aim
s w
hich
hav
e ha
d a
perm
anen
t im
pairm
ent
asse
ssed
as
an in
dica
tor
of t
he im
pact
of
seve
rity
of in
jury
on R
TW o
utco
mes
.
30
| R
ET
UR
N T
O W
OR
K S
TAT
US
OF
FIN
AL
ISE
D T
IME
LO
ST
CL
AIM
S W
ITH
/W
ITH
OU
T A
PE
RM
AN
EN
T I
MPA
IRM
EN
T A
SS
ES
SE
D 0
9/1
0 A
ND
10
/11
09
/10
10
/11
PI A
sses
sed
PI A
sses
sed
% N
o%
Yes
Num
ber
% N
o%
Yes
Num
ber
Fit
for
wor
k: s
ame
job/
task
s w
ith s
ame
empl
oyer
89
.61
0.4
49
,37
49
1.4
8.6
45
,53
8
Fit
for
wor
k: s
ame
job/
task
s w
ith d
iffer
ent
empl
oyer
74
.92
5.1
92
67
4.9
25
.18
70
Fit
for
wor
k: d
iffer
ent
job/
task
s w
ith s
ame
empl
oyer
44
.35
5.7
58
25
8.9
41
.18
40
Fit
for
wor
k: d
iffer
ent
job/
task
s w
ith d
iffer
ent
empl
oyer
51
.14
8.9
1,2
05
54
.44
5.6
1,2
02
Fit
for
wor
k: n
o jo
b4
9.7
50
.37
88
43
.85
6.2
53
4
Fit
for
wor
k: w
orke
r do
es n
ot re
turn
54
.24
5.8
1,5
60
49
.45
0.6
89
7
Not
fit
for
wor
k2
3.6
76
.47
97
20
.77
9.3
62
2
Alte
rnat
ive
outc
ome
not
clai
m re
late
d8
4.9
15
.11
,94
27
4.3
25
.71
,09
7
Tota
l8
5.5
14
.55
7,1
74
87
.31
2.7
51
,60
0
Not
e: F
or t
he p
urpo
se o
f th
e ab
ove
figur
e on
ly, a
ll de
ceas
ed in
jure
d w
orke
rs h
ave
been
exc
lude
d.
Wor
kers
with
cla
ims
asse
ssed
for
perm
anen
t im
pairm
ent
are
less
like
ly t
o re
turn
to
the
sam
e jo
b w
ith t
he s
ame
empl
oyer
.
Onl
y 8
.6%
of
wor
kers
retu
rnin
g to
the
sam
e jo
b w
ith t
he s
ame
empl
oyer
had
a p
erm
anen
t im
pairm
ent
asse
ssed
.
Ano
ther
fact
or w
hich
influ
ence
s th
e RT
W o
utco
me
on c
laim
s is
the
exi
sten
ce o
f a
psyc
hiat
ric o
r ps
ycho
logi
cal i
njur
y.
The
follo
win
g fig
ure
illust
rate
s th
e im
pact
of
the
inju
ry t
ype
on R
TW o
utco
mes
.
31
| R
ET
UR
N T
O W
OR
K S
TAT
US
OF
FIN
AL
ISE
D T
IME
LO
ST
CL
AIM
S B
Y I
NJU
RY
N
AT
UR
E 0
9/1
0 A
ND
10
/11
09
/10
10
/11
Phy
sica
l
only
%
Psy
ch
only
%
Psy
ch &
Phy
sica
l
%
Phy
sica
l
only
%
Psy
ch
only
%
Psy
ch &
Phy
sica
l
%
Fit
for
wor
k: s
ame
job/
task
s w
ith s
ame
empl
oyer
87
.46
6.0
47
.18
9.6
62
.54
2.2
Fit
for
wor
k: s
ame
job/
task
s w
ith d
iffer
ent
empl
oyer
1.5
4.5
3.4
1.6
4.6
3.1
Fit
for
wor
k: d
iffer
ent
job/
task
s w
ith s
ame
empl
oyer
1.0
2.5
3.2
1.5
4.3
4.4
Fit
for
wor
k: d
iffer
ent
job/
task
s w
ith d
iffer
ent
empl
oyer
1.9
7.0
8.8
2.0
9.5
12
.6
Fit
for
wor
k: n
o jo
b1
.32
.45
.80
.92
.34
.9
Fit
for
wor
k: w
orke
r do
es n
ot re
turn
2.5
6.6
11
.11
.55
.91
1.0
Not
fit
for
wor
k1
.07
.61
6.5
0.8
8.0
17
.7
Alte
rnat
ive
outc
ome
not
clai
m re
late
d3
.43
.44
.12
.12
.94
.1
Tota
l1
00
10
01
00
10
01
00
10
0
Num
ber
55
,04
21
,28
08
52
49
,61
21
,28
07
08
Not
e: F
or t
he p
urpo
se o
f th
e ab
ove
figur
e on
ly, a
ll de
ceas
ed in
jure
d w
orke
rs h
ave
been
exc
lude
d.
Wor
kers
hav
ing
clai
ms
with
bot
h a
phys
ical
and
psy
chia
tric
or
psyc
holo
gica
l com
pone
nt a
re t
he le
ast
likel
y to
retu
rn t
o
empl
oym
ent
and
alm
ost
one
in f
ive
are
not
fit fo
r w
ork
at t
he e
nd o
f th
e cl
aim
.
AV
ER
AG
E C
LA
IM C
OS
TS
The
aver
age
final
ised
cla
im c
ost
is c
alcu
late
d us
ing
stat
utor
y cl
aim
pay
men
ts m
ade
on a
cla
im t
hat
was
cea
sed
or f
inal
ised
with
in t
he f
inan
cial
yea
r –
the
pay
men
ts m
ade
on t
hese
cla
ims
may
hav
e oc
curr
ed o
ver
seve
ral y
ears
.
The
figur
e be
low
illu
stra
tes
the
paym
ents
mad
e on
cla
ims
final
ised
in 1
0/1
1. J
ust
unde
r 6
0%
of
the
paym
ents
for
thes
e
clai
ms
occu
rred
in p
revi
ous
year
s. O
nly
41
.6%
of
the
stat
utor
y pa
ymen
ts m
ade
on c
laim
s fin
alis
ed in
10
/11
wer
e al
so
paid
in t
hat
finan
cial
yea
r. A
fur
ther
38
.5%
of
paym
ents
wer
e m
ade
in t
he 0
9/1
0 f
inan
cial
yea
r. Th
e re
mai
ning
20
.0%
of t
he p
aym
ents
wer
e m
ade
in 0
8/0
9 o
r ea
rlier
.
32 |
PA
YM
EN
TS
BY
PA
YM
EN
T Y
EA
R F
OR
CL
AIM
S F
INA
LIS
ED
IN
10
/11
10
/11
09
/10
08
/09
07
/08
Pre
1 J
uly
07
0
50
10
0
15
0
20
0
25
0
30
0
35
0
Paym
ent y
ear
Payments ($ million)
25
.63
2.4
85
.8
27
7.4
29
9.5
The
clai
ms
that
cos
t m
ore
to t
he s
chem
e te
nd t
o be
tho
se t
hat
have
long
er d
urat
ions
. The
se u
sual
ly o
ccur
ove
r se
vera
l
year
s an
d th
eref
ore
wou
ld n
ot im
pact
on
the
aver
age
final
ised
cla
im c
ost
until
the
yea
r th
e cl
aim
is c
ease
d or
fin
alis
ed.
The
aver
age
cost
has
dec
reas
ed fo
r th
e fin
anci
al y
ear
(dow
n 2
.1%
fro
m $
7,2
21
in 0
9/1
0 t
o $
7,0
70
in 1
0/1
1).
The
figur
e be
low
sho
ws
the
num
ber o
f cla
ims
final
ised
in th
e pa
st tw
o ye
ars,
and
the
aver
age
clai
m c
osts
by
clai
m t
ype
for t
ime
lost
cla
ims
and
med
ical
exp
ense
onl
y cl
aim
s. T
hese
tw
o cl
aim
s ty
pes
repr
esen
t 9
5.9
% o
f al
l fin
alis
ed c
laim
s du
ring
10
/11
.
33
| F
INA
LIS
ED
CL
AIM
S A
ND
AV
ER
AG
E C
LA
IM C
OS
TS
BY
CL
AIM
TY
PE
0
9/1
0 A
ND
10
/11
Num
ber
of c
laim
sA
vera
ge c
laim
cos
t
Cla
im t
ype
09
/10
10
/11
% V
aria
nce
09
/10
10
/11
% V
aria
nce
Tim
e lo
st c
laim
57
,17
85
1,6
09
-9.7
$1
1,7
98
$1
1,7
35
-0.5
%
Med
ical
exp
ense
s on
ly c
laim
42
,71
74
0,7
45
-4.6
$1
,08
3$
1,1
61
7.2
%
Tota
l9
9,8
95
92
,35
4-7
.5$
7,2
21
$7
,07
0-2
.1%
The
aver
age
final
ised
cla
im c
ost
decr
ease
d by
2.1
% f
rom
$7
,22
1 in
09
/10
to
$7
,07
0 in
10
/11
.
This
cos
t m
ay v
ary
depe
ndin
g on
fact
ors
such
as:
��
the
dura
tion
of c
laim
s –
the
long
er a
n in
jure
d w
orke
r is
aw
ay f
rom
wor
k, t
he m
ore
wee
kly
com
pens
atio
n pa
ymen
ts
and
med
ical
exp
ense
s th
e cl
aim
will
incu
r, im
pact
ing
on t
he t
ime
lost
cla
ims
cost
s an
d th
e le
vel o
f m
edic
al a
nd o
ther
expe
nses
requ
ired
for
the
inju
ry
��
chan
ges
in in
dust
ry c
laim
rate
s an
d th
e av
erag
e w
ages
pai
d in
indu
stry
��
the
mix
of
inju
ries
intim
ated
sch
eme-
wid
e (t
he s
ever
ity o
f in
jury
can
impa
ct o
n th
e av
erag
e fin
alis
ed t
ime
lost
cla
im
dura
tion
and
cost
)
��
chan
ges
in p
ract
ices
by
insu
rers
can
hav
e an
impa
ct o
n cl
aim
fin
alis
atio
n an
d av
erag
e co
sts
��
chan
ges
to le
gisl
atio
n to
pro
vide
incr
ease
d or
add
ition
al b
enef
its t
o cl
aim
ants
.
STATISTICS REPORTQ-COMP 10/11 32
STATISTICS REPORTQ-COMP 10/11
33
The
follo
win
g fig
ure
com
pare
s th
e va
rianc
e in
fin
alis
ed c
laim
cos
ts t
o ot
her
indi
cato
rs.
34
| C
HA
NG
ES
IN
AV
ER
AG
E F
INA
LIS
ED
CL
AIM
CO
ST
S A
ND
EC
ON
OM
IC
IND
ICE
S 1
0/1
1
Indi
cato
r
% c
hang
e
from
pre
viou
s ye
ar
Aver
age
final
ised
cla
im c
ost
(2.1
)
Aver
age
final
ised
tim
e lo
st c
laim
cos
t(0
.5)
Aver
age
final
ised
med
ical
exp
ense
onl
y cl
aim
cos
t7
.2
Con
sum
er p
rice
inde
x
Aver
age
of a
ll gr
oups
, Bris
bane
(ex
clud
ing
GST
)a3
.6
Hea
lth, B
risba
ne (
excl
udin
g G
ST)b
3.9
Full
time
adul
t or
dina
ry e
arni
ngsc
2.9
a Au
stra
lian
Bure
au o
f Sta
tistic
s, c
onsu
mer
pric
e in
dex,
Aus
tral
ia C
at N
o. 6
40
1.0
– C
onsu
mer
Pric
e In
dex,
Aus
tral
ia, M
arch
20
11
, Tab
les
1 a
nd 2
CPI
- al
l gro
ups,
inde
x nu
mbe
rs a
nd p
erce
ntag
es c
hang
es, I
ndex
Num
bers
; All
grou
ps; B
risba
ne. [
Perc
enta
ge c
hang
e fr
om M
arch
20
10
to M
arch
20
11
].
b A
ustr
alia
n Bu
reau
of
Stat
istic
s, A
ustr
alia
Cat
No.
64
01
.0 –
Con
sum
er P
rice
Inde
x, A
ustr
alia
, Mar
ch 2
01
1, T
able
5 C
PI –
gro
ups,
inde
x nu
mbe
rs
by
cap
ital c
ity, I
ndex
Num
bers
; Hea
lth; B
risba
ne. [
Perc
enta
ge c
hang
e fr
om M
arch
20
10
to
Mar
ch 2
01
1].
c A
ustr
alia
n Bu
reau
of
Stat
istic
s, a
vera
ge w
eekl
y ea
rnin
gs, A
ustr
alia
Cat
No
63
02
.0 –
Ave
rage
wee
kly
earn
ings
Aus
tral
ia. T
able
12
C A
vera
ge w
eekl
y
earn
ings
Que
ensl
and
(dol
lars
) –
Sea
sona
lly A
djus
ted,
Ear
ning
s ; Q
ueen
slan
d ; P
erso
ns ;
Full
Tim
e ; A
dult
; Ord
inar
y tim
e ea
rnin
gs. [
Perc
enta
ge
ch
ange
fro
m F
ebru
ary
20
10
at
date
of
publ
icat
ion
to F
ebru
ary
20
11
at
date
of
publ
icat
ion,
Aus
tral
ian
Bure
au o
f St
atis
tics
has
adju
sted
pas
t
fig
ures
due
to
chan
ge in
met
hodo
logy
].
AV
ER
AG
E F
INA
LIS
ED
ME
DIC
AL
EX
PE
NS
E O
NLY
CL
AIM
CO
ST
STh
is s
ectio
n lo
oks
at a
fur
ther
bre
akdo
wn
of t
he a
vera
ge c
osts
of
final
ised
med
ical
exp
ense
onl
y cl
aim
s.
The
aver
age
cost
of
final
ised
med
ical
exp
ense
onl
y cl
aim
s ha
s in
crea
sed
by 7
.2%
fro
m $
1,0
83
in 0
9/1
0 t
o $
1,1
61
in 1
0/1
1.
The
brea
kdow
n of
the
ave
rage
cos
t fo
r 1
0/1
1 s
how
s 3
7.5
% o
f th
e co
st is
mad
e up
of
med
ical
and
reha
bilit
atio
n
paym
ents
follo
wed
by
lum
p su
m p
aym
ents
of
36
.6%
. Allie
d he
alth
acc
ount
ed fo
r 1
3.1
% a
nd o
ther
sta
tuto
ry p
aym
ents
acco
unt
for
8.6
%. T
he re
mai
ning
4.2
% o
f th
e av
erag
e co
st is
mad
e up
of
othe
r m
edic
al p
aym
ents
(incl
udin
g ho
spita
lisat
ion)
.
The
larg
est
incr
ease
in a
vera
ge c
osts
was
med
ical
and
reha
bilit
atio
n pa
ymen
ts (
up 8
.8%
). Th
e ne
xt la
rges
t in
crea
se
was
lum
p su
m p
aym
ents
(up
8.1
%).
Oth
er m
edic
al
Oth
er s
tatu
tory
Med
ical
Lum
p su
m
Allie
d he
alth
35
| A
VE
RA
GE
FIN
AL
ISE
D M
ED
ICA
L E
XP
EN
SE
ON
LY C
LA
IM C
OS
TS
B
Y P
AY
ME
NT
TY
PE
09
/10
AN
D 1
0/1
1
Fina
ncia
l yea
r
Average costs ($)
0
20
0
40
0
60
0
80
0
1,0
00
1,2
00
10
/11
09
/10
42
5
43
5
15
2
49
10
0
39
3
40
0
14
1
50
99
1,0
83
1,1
61
STATISTICS REPORTQ-COMP 10/11 34
STATISTICS REPORTQ-COMP 10/11
35
AV
ER
AG
E F
INA
LIS
ED
TIM
E L
OS
T C
LA
IM D
UR
AT
ION
SAv
erag
e fin
alis
ed t
ime
lost
cla
im d
urat
ions
are
cal
cula
ted
usin
g fin
alis
ed t
ime
lost
cla
ims
over
a f
inan
cial
yea
r. Th
e nu
mbe
r
of f
inal
ised
tim
e lo
st c
laim
s de
crea
sed
by 9
.7%
fro
m 5
7,1
78
in 0
9/1
0 t
o 5
1,6
09
in 1
0/1
1.
Dur
atio
ns fo
r fin
alis
ed t
ime
lost
cla
ims
incl
udin
g th
e ex
cess
pai
d pe
riod
by t
he e
mpl
oyer
(w
here
app
licab
le)
have
als
o
decr
ease
d, b
y 4
.3%
fro
m 3
9.5
day
s in
09
/10
to
37
.8 d
ays
in 1
0/1
1.
Mor
e th
an t
hree
-qua
rter
s of
tim
e lo
st c
laim
s ha
ve 4
0 o
r le
ss w
orkd
ays
lost
(7
6.4
%),
whi
le t
he m
edia
n w
orkd
ays
lost
for
all t
ime
lost
cla
ims
is t
en d
ays.
Thi
s illu
stra
tes
how
the
sm
all n
umbe
r of
long
ter
m c
laim
s im
pact
on
the
aver
age
dura
tion.
Onl
y 7
.3%
of
time
lost
cla
ims
had
mor
e th
an 1
30
wor
kday
s lo
st. I
t is
at
the
26
wee
k po
int
that
the
leve
l of
com
pens
atio
n
bene
fits
paya
ble
first
beg
ins
to d
ecre
ase
(sec
tion
15
0, t
he A
ct).
36
| N
UM
BE
R O
F T
IME
LO
ST
CL
AIM
S B
Y W
OR
KD
AY
S L
OS
T T
IME
BA
ND
09
/10
A
ND
10
/11
Wor
kday
s lo
st
09
/10
10
/11
No.
of
clai
ms
% o
f cl
aim
sN
o. o
f cl
aim
s%
of
clai
ms
1 –
5 d
ays
21
,59
43
7.8
19
,82
13
8.4
6 –
10
day
s7
,74
21
3.5
7,1
32
13
.8
11
– 2
0 d
ays
6,9
99
12
.26
,23
31
2.1
21
– 4
0 d
ays
6,8
62
12
.06
,24
61
2.1
41
– 6
5 d
ays
4,4
52
7.8
3,9
62
7.7
66
– 1
30
day
s4
,95
3 8
.74
,45
58
.6
13
1 –
26
0 d
ays
3,1
60
5.5
2,5
26
4.9
> 2
60
day
s1
,41
6 2
.51
,23
42
.4
Tota
l tim
e lo
st c
laim
s 5
7,1
78
10
05
1,6
09
10
0
AV
ER
AG
E F
INA
LIS
ED
TIM
E L
OS
T C
LA
IM C
OS
TS
The
aver
age
cost
of
final
ised
tim
e lo
st c
laim
s ha
s de
crea
sed
by 0
.5%
fro
m $
11
,79
8 in
09
/10
to
$1
1,7
35
in 1
0/1
1.
The
brea
kdow
n of
the
ave
rage
cos
t in
10
/11
sho
ws
over
hal
f (5
0.8
%)
of t
he c
ost
is m
ade
up o
f w
eekl
y
com
pens
atio
n pa
ymen
ts.
In 1
0/1
1, m
edic
al a
nd re
habi
litat
ion
paym
ents
acc
ount
ed fo
r ov
er a
qua
rter
(2
8.5
%)
of t
he a
vera
ge c
ost
and
lum
p su
m
paym
ents
acc
ount
ed fo
r 1
5.6
%. T
he re
mai
ning
5.1
% o
f th
e av
erag
e co
st w
as m
ade
up o
f ot
her
stat
utor
y pa
ymen
ts.
37 |
AV
ER
AG
E F
INA
LIS
ED
TIM
E L
OS
T C
LA
IM C
OS
TS
B
Y P
AY
ME
NT
TY
PE
09
/10
AN
D 1
0/1
1
Oth
er s
tatu
tory
pay
men
ts
Lum
p su
m
Com
pens
atio
n
Med
ical
and
reha
bilit
atio
n
Fina
ncia
l yea
r
Average costs ($)
0
2,0
00
4,0
00
6,0
00
8,0
00
10
,00
0
12
,00
0
10
/11
09
/10
6,0
04
11
,79
81
1,7
35
1,8
76
3,3
17
60
1
5,9
60
1,8
34
3,3
46
59
5
STATISTICS REPORTQ-COMP 10/11 36
STATISTICS REPORTQ-COMP 10/11
37
AV
ER
AG
E C
OS
T B
Y I
ND
US
TR
YO
f all
indu
stry
cla
ims,
min
ing
indu
stry
cla
ims
had
the
high
est
aver
age
final
ised
tim
e lo
st c
laim
cos
t ($
31
,82
2)
part
ially
due
to t
he h
ighe
r wag
es p
aid
in t
he in
dust
ry. T
he A
ustr
alia
n av
erag
e w
eekl
y ea
rnin
gs (
full
time
adul
t or
dina
ry t
ime
earn
ings
)
for e
mpl
oyee
s in
the
min
ing
indu
stry
of $
2,0
99
are
the
hig
hest
of a
ll in
dust
ries
(Sou
rce:
ABS
, Ave
rage
Wee
kly
Earn
ings
,
Cat
No.
63
02
.0, F
ebru
ary
20
11
, tab
le 1
0G
. Ave
rage
Wee
kly
Earn
ings
, Ind
ustr
y, A
ustr
alia
(D
olla
rs)
– O
rigin
al –
Per
sons
,
Full
Tim
e Ad
ult
Ord
inar
y Ti
me
Earn
ings
).
Sim
ilarly
, ind
ustr
ies
that
ten
ded
to h
ave
low
er a
vera
ge f
inal
ised
tim
e lo
st c
laim
cos
t –
for
exam
ple,
acc
omm
odat
ion,
cafe
s an
d re
stau
rant
s an
d re
tail
trad
e –
als
o ha
d th
e lo
wes
t A
ustr
alia
n av
erag
e w
eekl
y ea
rnin
gs o
f al
l ind
ustr
ies
(bet
wee
n $
92
2 a
nd $
94
3).
The
larg
est
perc
enta
ge in
crea
se in
ave
rage
fin
alis
ed t
ime
lost
cla
im c
ost
was
in t
he re
ntal
, hiri
ng a
nd re
al e
stat
e se
rvic
es,
up 3
4.7
% f
rom
$1
3,7
21
in 0
9/1
0 t
o $
18
,47
7 in
10
/11
. The
nex
t la
rges
t in
crea
se w
as in
the
fin
anci
al a
nd in
sura
nce
serv
ices
indu
stry
, up
32
.5%
fro
m $
10
,87
0 in
09
/10
to
$1
4,3
98
in 1
0/1
1.
38
| A
VE
RA
GE
FIN
AL
ISE
D T
IME
LO
ST
CL
AIM
CO
ST
S B
Y I
ND
US
TR
Y 0
9/1
0 A
ND
10
/11
10
/11
09
/10
Industry
Ave
rage
cos
ts (
$)
05
,00
01
0,0
00
15
,00
02
0,0
00
25
,00
03
0,0
00
35
,00
0
Sche
me
Ave
rage
Who
lesa
le T
rade
Tran
spor
t, P
osta
l and
War
ehou
sing
Reta
il Tr
ade
Rent
al, H
iring
and
Rea
l Est
ate
Serv
ices
Publ
ic A
dmin
istr
atio
n an
d Sa
fety
Prof
essi
onal
, Sci
entif
ic a
nd T
echn
ical
Ser
vice
s
Oth
er S
ervi
ces
Min
ing
Man
ufac
turin
g
Info
rmat
ion
Med
ia a
nd T
elec
omm
unic
atio
ns
Hea
lth C
are
and
Soci
al A
ssis
tanc
e
Fina
ncia
l and
Insu
ranc
e Se
rvic
es
Elec
tric
ity, G
as W
ater
and
Was
te S
ervi
ces
Educ
atio
n an
d Tr
aini
ng
Con
stru
ctio
n
Art
s an
d Re
crea
tion
Serv
ices
Agr
icul
ture
, For
estr
y a
nd F
ishi
ng
Adm
inis
trat
ive
and
Sup
port
Ser
vice
s
Acc
omm
odat
ion
and
Foo
d Se
rvic
es
7,4
41
7,9
65
11
,28
2
10
,61
0
13
,46
7
14
,69
6
10
,61
3 12
,95
0
16
,33
5
15
,97
5
8,7
35
8,9
32
13
,62
5
13
,97
9
14
,39
8
10
,87
0
9,3
93
9,4
19
13
,75
6
12
,53
9
9,8
24
10
,37
2
31
,82
2 33
,77
7
10
,17
4
11
,05
6
14
,20
4
14
,04
6
12
,82
0
12
,10
9
18
,47
7
13
,72
1
9,7
91
9,6
51
15
,90
2
14
,81
0
10
,43
7
10
,44
5
11
,73
5
11
,79
8
STATISTICS REPORTQ-COMP 10/11 38
STATISTICS REPORTQ-COMP 10/11
39
AV
ER
AG
E C
OS
T B
Y I
NJU
RY
TY
PE
Alth
ough
psy
chia
tric
or
psyc
holo
gica
l inj
ury
clai
ms
acco
unt
for
only
2.6
% o
f al
l cla
ims
final
ised
, the
y ar
e th
e m
ost
expe
nsiv
e w
ith a
n av
erag
e fin
alis
ed t
ime
lost
cla
im c
ost
of $
32
,67
0 in
10
/11
(up
3.2
% f
rom
$3
1,6
62
in 0
9/1
0).
In 1
0/1
1, t
he a
vera
ge d
urat
ion
of a
psy
chia
tric
or
psyc
holo
gica
l inj
ury
clai
m w
as 1
22
.0 d
ays
(09
/10
: 11
7.3
day
s)
com
pare
d w
ith t
he o
vera
ll sc
hem
e av
erag
e of
37
.8 d
ays.
It is
the
long
dur
atio
n of
psy
chia
tric
or
psyc
holo
gica
l inj
ury
clai
ms
that
impa
cts
on t
he a
vera
ge f
inal
ised
tim
e lo
st c
laim
cos
t fo
r th
ese
clai
ms.
The
seco
nd m
ost
expe
nsiv
e in
jury
typ
e w
as f
ract
ures
with
an
aver
age
cost
of
$2
4,3
58
, a d
ecre
ase
of 7
.2%
com
pare
d
to t
he a
vera
ge c
ost
in 0
9/1
0 o
f $
26
,24
0.
39
| A
VE
RA
GE
FIN
ALIS
ED
TIM
E L
OST
CLA
IM C
OST
BY
IN
JUR
Y T
YP
E 0
9/1
0 A
ND
10
/11
10
/11
09
/10
Injury type
Ave
rage
cos
ts (
$)
05
,00
01
0,0
00
15
,00
02
0,0
00
25
,00
03
0,0
00
35
,00
0
Sche
me
aver
age
Oth
er in
jurie
s an
d di
seas
es (
incl
dea
fnes
s an
d m
esot
helio
ma)
Psyc
holo
gica
l and
psy
chia
tric
inju
ries
Dis
ease
s of
the
mus
culo
skel
etal
sys
tem
Stra
in/s
prai
n -
back
Stra
in/s
prai
n -
othe
r
Bur
ns
Fore
ign
body
Con
tusi
ons
Ope
n w
ound
- h
and
Ope
n w
ound
- o
ther
Frac
ture
24
,35
8 26
,24
0
6,5
02
5,9
47
4,7
19
5,0
60 6,4
04
6,4
45
1,9
51
2,2
71
4,9
20
5,9
10
10
,53
2
10
,19
0
8,0
89
7,2
09
11
,59
1
12
,76
9
32
,67
0
31
,66
2
16
,32
7
16
,63
1
11
,73
4
11
,79
8
CLA
IMS
FO
R D
AM
AG
ES
AT
CO
MM
ON
LA
W
��
Com
mon
law
lodg
emen
ts h
ave
decr
ease
d ov
er t
he la
st y
ear.
��
The
maj
ority
of
lodg
emen
ts a
re fo
r in
jurie
s th
at o
ccur
red
two
to t
hree
yea
rs p
rior.
��
Two-
third
s of
com
mon
law
lodg
emen
ts h
ave
a w
ork
rela
ted
impa
irmen
t of
less
tha
n 5
%.
��
Psyc
hiat
ric o
r ps
ycho
logi
cal i
njur
y cl
aim
s re
pres
ent
8.3
% o
f co
mm
on la
w lo
dgem
ents
. The
y re
pres
ent
only
4.2
%
of s
tatu
tory
cla
im in
timat
ions
.
This
sec
tion
repo
rts
info
rmat
ion
abou
t cl
aim
s fo
r da
mag
es a
t co
mm
on la
w (
com
mon
law
cla
ims)
. All
figur
es re
port
ed a
s at
30
Jun
e 2
01
1, a
s pe
r da
ta s
uppl
ied
by in
sure
rs. T
here
has
bee
n a
chan
ge in
the
met
hodo
logy
of
colle
ctin
g an
d re
port
ing
new
cla
ims,
thi
s ha
s be
en a
pplie
d re
tros
pect
ivel
y.
LO
DG
EM
EN
TS
Com
mon
law
cla
im lo
dgem
ents
hav
e in
crea
sed
sinc
e 0
6/0
7. H
owev
er, o
ver
the
past
yea
r co
mm
on la
w c
laim
lodg
emen
ts
have
dec
reas
ed b
y 9
.6%
(fr
om 4
,93
8 in
09
/10
to
4,4
62
in 1
0/1
1).
40
| C
OM
MO
N L
AW
CLA
IM L
OD
GE
ME
NT
S 0
6/0
7 T
O 1
0/1
1
0
50
0
1,0
00
1,5
00
2,0
00
2,5
00
3,0
00
3,5
00
4,0
00
4,5
00
5,0
00
5,5
00
10
/11
09
/10
08
/09
07
/08
06
/07
Lodgements
Fina
ncia
l yea
r
3,3
63
3,6
17
4,1
81
4,9
38
4,4
62
STATISTICS REPORTQ-COMP 10/11 40
STATISTICS REPORTQ-COMP 10/11
41
The
figur
e be
low
sho
ws
the
com
mon
law
cla
im lo
dgem
ents
ove
r th
e pa
st e
ight
yea
rs, b
y th
e da
te o
f in
jury
.
41
| C
OM
MO
N L
AW
CL
AIM
LO
DG
EM
EN
TS
03
/04
TO
10
/11
BY
IN
JU
RY
YE
AR
Lodg
emen
t ye
ar
Inju
ry y
ear
03
/04
04
/05
05
/06
06
/07
07
/08
08
/09
09
/10
10
/11
Pre
01
/07
/19
97
13
71
26
92
12
08
09
31
05
43
19
97
-19
98
21
12
15
37
41
19
98
-19
99
92
35
96
65
28
19
99
-20
00
17
18
02
51
11
01
05
3
20
00
-20
01
1,0
00
12
94
62
58
48
7
20
01
-20
02
1,1
00
88
95
92
21
51
78
4
20
02
-20
03
71
09
59
72
65
31
71
21
11
0
20
03
-20
04
11
29
90
93
87
79
58
25
17
12
20
04
-20
05
11
29
67
98
68
61
43
32
31
20
05
-20
06
15
11
,19
91
,18
78
88
60
27
20
06
-20
07
15
71
,21
11
,28
79
37
67
20
07
-20
08
16
11
,54
81
,54
81
,02
4
20
08
-20
09
24
21
,84
81
,35
3
20
09
-20
10
35
31
,65
4
20
10
-20
11
21
8
Tota
l3
,34
33
,33
23
,01
43
,36
33
,61
74
,18
14
,93
84
,46
2
The
maj
ority
of
com
mon
law
cla
ims
lodg
ed in
any
giv
en y
ear
are
for
inju
ries
that
occ
urre
d tw
o to
thr
ee y
ears
prio
r.
The
figur
e be
low
sho
ws
the
brea
kdow
n of
com
mon
law
cla
im lo
dgem
ents
in 1
0/1
1 b
y th
e in
jure
d w
orke
r’s w
ork
rela
ted
impa
irmen
t as
sess
men
t.
42 | C
OM
MO
N L
AW
CL
AIM
LO
DG
EM
EN
TS
BY
WO
RK
RE
LA
TE
D I
MPA
IRM
EN
T
AS
SE
SS
ME
NT
10
/11
Wor
k re
late
d im
pair
men
t as
sess
men
t
Com
mon
law
lodg
emen
ts
% o
f co
mm
on
law
lodg
emen
ts
No
wor
k re
late
d im
pairm
ent
asse
ssed
98
1
22
.0
0%
1,0
29
2
3.1
0.1
% –
4.9
%9
75
2
1.9
5.0
% –
9.9
%8
49
1
9.0
10
.0%
– 1
4.9
%3
68
8
.2
15
.0%
– 1
9.9
%1
12
2
.5
20
.0%
+1
48
3
.3
Tota
l4
,46
2
10
0
If th
e in
jure
d w
orke
r’s w
ork
rela
ted
impa
irmen
t is
less
tha
n 2
0%
, the
wor
ker
has
to m
ake
an ir
revo
cabl
e de
cisi
on t
o ei
ther
acce
pt a
pay
men
t of
the
sta
tuto
ry lu
mp
sum
com
pens
atio
n fo
r th
e in
jury
or
seek
dam
ages
at
com
mon
law
. If
the
wor
k
rela
ted
impa
irmen
t is
20
% o
r m
ore,
the
inju
red
wor
ker
can
acce
pt a
lum
p su
m p
aym
ent
and
seek
dam
ages
. Onl
y a
smal
l
prop
ortio
n of
com
mon
law
cla
ims
(3.3
%)
are
able
to
acce
ss lu
mp
sum
pay
men
t an
d pu
rsue
com
mon
law
.
IND
US
TR
YM
anuf
actu
ring
repr
esen
ted
the
high
est
prop
ortio
n of
com
mon
law
cla
ims
lodg
ed in
the
Que
ensl
and
sche
me,
acco
untin
g fo
r a
fifth
(2
0.0
%)
of a
ll co
mm
on la
w c
laim
lodg
emen
ts in
10
/11
.
43
| C
OM
MO
N L
AW
CLA
IM L
OD
GE
ME
NT
S B
Y IN
DU
ST
RY
09
/10
AN
D 1
0/1
1
10
/11
09
/10
Industry
Lodg
emen
ts
02
00
40
06
00
80
01
00
01
20
0
Oth
er
Who
lesa
le T
rade
Tran
spor
t, P
osta
l and
War
ehou
sing
Reta
il Tr
ade
Rent
al, H
iring
and
Rea
l Est
ate
Serv
ices
Publ
ic A
dmin
istr
atio
n an
d Sa
fety
Prof
essi
onal
, Sci
entif
ic a
nd T
echn
ical
Ser
vice
s
Oth
er S
ervi
ces
Min
ing
Man
ufac
turin
g
Info
rmat
ion
Med
ia a
nd T
elec
omm
unic
atio
ns
Hea
lth C
are
and
Soci
al A
ssis
tanc
e
Fina
ncia
l and
Insu
ranc
e Se
rvic
es
Elec
tric
ity, G
as, W
ater
and
Was
te S
ervi
ces
Educ
atio
n an
d Tr
aini
ng
Con
stru
ctio
n
Art
s an
d Re
crea
tion
Serv
ices
Agr
icul
ture
, For
estr
y a
nd F
ishi
ng
Adm
inis
trat
ive
and
Sup
port
Ser
vice
s
Acc
omm
odat
ion
and
Foo
d Se
rvic
es
21
6
28
5
13
8
14
4
12
6
11
2
44
31
52
9
62
9
11
4 14
2
41 46
17 3
2
50
4
50
0
15
11
89
4
96
7
19
4 22
9
11
0
90
48
48
29
6
27
8
45 7
0
43
5
48
4
42
9
47
6
21
4 24
0
53
12
4
For
indu
stry
“Oth
er”,
this
incl
udes
inju
ries
pre
July
19
97
(pr
e A
NZS
IC c
lass
ifica
tions
), h
ouse
hold
wor
kers
,
wor
kpla
ce p
erso
nal i
njur
y in
sura
nce
(sel
f em
ploy
ed, w
orki
ng d
irect
ors)
and
vol
unte
ers.
STATISTICS REPORTQ-COMP 10/11 42
STATISTICS REPORTQ-COMP 10/11
43
INJU
RY
TY
PE
Stra
in o
r sp
rain
inju
ry c
laim
s ac
coun
ted
for
over
a t
hird
(3
8.4
%)
of a
ll co
mm
on la
w c
laim
lodg
emen
ts in
10
/11
.
Alth
ough
psy
chia
tric
or
psyc
holo
gica
l inj
ury
clai
ms
repr
esen
ted
only
4.0
% o
f st
atut
ory
clai
m in
timat
ions
, the
y re
pres
ente
d
8.3
% o
f al
l com
mon
law
cla
im lo
dgem
ents
in 1
0/1
1.
44
| C
OM
MO
N L
AW
CLA
IM L
OD
GE
ME
NT
S B
Y IN
JUR
Y T
YP
E 0
9/1
0 A
ND
10
/11
10
/11
09
/10
Injury type
Lodg
emen
ts
02
00
40
06
00
80
01
,00
01
,20
0
Oth
er d
isea
se
Psyc
holo
gica
l and
psy
chia
tric
inju
ries
Mes
othe
liom
a/as
best
osis
Dis
ease
s of
the
mus
culo
skel
etal
sys
tem
Dea
fnes
s
Oth
er in
jury
Stra
in/s
prai
n -
back
Stra
in/s
prai
n -
othe
r
Burn
s
Fore
ign
body
Con
tusi
ons
Ope
n w
ound
- h
and
Ope
n w
ound
- o
ther
Frac
ture
36
0
49
0
88 1
07
94
95
14
7 18
0
13
13
50
41
98
9
1,1
25
72
3 76
2
27
0
33
5
17
6
1,1
21
1,1
97
36
74
36
9
29
7
18
5 21
6
TO
TA
L C
OM
MO
N L
AW
PA
YM
EN
TS
In 1
0/1
1 c
omm
on la
w c
laim
s co
st a
tot
al o
f $
57
8.2
milli
on. T
his
repr
esen
ted
a 7
.8%
dec
reas
e fr
om t
he 0
9/1
0 c
ost
of
$6
27
.3 m
illion
.
AV
ER
AG
E C
OS
TS
Ove
r th
e pa
st y
ear,
the
aver
age
sett
lem
ent
cost
of
a fin
alis
ed c
omm
on la
w c
laim
has
dec
reas
ed 2
.9%
fro
m $
12
3,7
33
in 0
9/1
0 t
o $
12
0,1
50
in 1
0/1
1. T
he a
vera
ge d
efen
dant
and
pla
intif
f co
st h
as d
ecre
ased
by
2.9
% (
$1
2,0
28
in 0
9/1
0
to $
11
,67
6 in
10
/11
). It
sho
uld
be n
oted
tha
t re
stric
tions
on
awar
ding
of
plai
ntiff
cos
ts w
ere
intr
oduc
ed fo
r in
jurie
s
occu
rrin
g on
or
afte
r 1
Jan
uary
19
96
.
45
| A
VE
RA
GE
CO
ST
S F
OR
FIN
ALIS
ED
CO
MM
ON
LA
W C
LA
IMS
B
Y P
AY
ME
NT
TY
PE
06
/07 T
O 1
0/1
1
Average cost ($)
Fina
ncia
l yea
r Aver
age
defe
ndan
t an
d pl
aint
iff c
ost
Aver
age
sett
lem
ent
cost
0
20
,00
0
40
,00
0
60
,00
0
80
,00
0
10
0,0
00
12
0,0
00
14
0,0
00
10
/11
09
/10
08
/09
07
/08
06
/07
96
,42
8
13
,37
9
99
,51
6
12
,51
9
11
4,8
94
13
,62
6
12
3,7
33
12
,02
8
12
0,1
50
11
,67
6
AV
ER
AG
E T
IME
FR
AM
ES
For
clai
ms
lodg
ed in
the
fin
anci
al y
ear,
the
aver
age
time
from
dat
e of
inju
ry t
o lo
dgem
ent
of a
com
mon
law
cla
im
has
decr
ease
d 4
.7%
fro
m 2
.35
yea
rs in
09
/10
to
2.2
4 y
ears
in 1
0/1
1.
For
clai
ms
final
ised
in t
he f
inan
cial
yea
r, th
e av
erag
e tim
e fr
om t
he lo
dgem
ent
of a
com
mon
law
cla
im t
o fin
alis
atio
n
has
incr
ease
d by
3.2
% f
rom
0.9
4 y
ears
in 0
9/1
0 t
o 0
.97
yea
rs in
10
/11
.
STATISTICS REPORTQ-COMP 10/11 44
STATISTICS REPORTQ-COMP 10/11
45
RE
VIE
W O
F IN
SU
RE
R D
EC
ISIO
NS
AP
PL
ICA
TIO
NS
RE
CE
IVE
DA
par
ty a
ggrie
ved
by a
n in
sure
r de
cisi
on m
ay a
pply
to
Q-C
OM
P fo
r re
view
.
In 1
0/1
1, 3
,33
3 re
view
app
licat
ions
wer
e re
ceiv
ed (
2,9
54
in 0
9/1
0).
This
12
.8%
incr
ease
has
con
tinue
d th
e tr
end
from
the
pre
viou
s ye
ar o
f an
11
.4%
incr
ease
fro
m 0
8/0
9 (
2,6
51
) to
09
/10
.
The
figur
e be
low
sho
ws
the
num
ber
of a
pplic
atio
ns fo
r re
view
rece
ived
ove
r th
e la
st f
ive
year
s.
46
| R
EV
IEW
AP
PLIC
AT
ION
S R
EC
EIV
ED
06
/07 T
O 1
0/1
1
Applications received
Fina
ncia
l yea
r
0
50
0
1,0
00
1,5
00
2,0
00
2,5
00
3,0
00
10
/11
09
/10
08
/09
07
/08
06
/07
2,1
50
2,3
81
2,6
51
2,9
54
3,3
33
TY
PE
S O
F A
PP
LIC
AT
ION
S1
0/1
1 s
aw li
ttle
cha
nge
to t
he d
istr
ibut
ion
of t
he t
ype
of re
view
app
licat
ions
rece
ived
com
pare
d to
the
pre
viou
s fin
anci
al
year
. Of
the
appl
icat
ions
lodg
ed, 7
9.7
% w
ere
lodg
ed b
y w
orke
rs, 1
7.6
% b
y em
ploy
ers,
and
the
rem
aini
ng 2
.7%
of
appl
icat
ions
wer
e lo
dged
by
empl
oyer
s ha
ving
a p
olic
y de
cisi
on re
view
ed.
47 |
RE
VIE
W A
PP
LIC
AT
ION
S R
EC
EIV
ED
BY
TY
PE
09
/10
AN
D 1
0/1
1
App
licat
ions
rec
eive
d
10
/11
09
/10
Wor
ker
re c
laim
Empl
oyer
re
clai
m
Empl
oyer
re
polic
y
05
00
1,0
00
1,5
00
2,0
00
2,5
00
3,0
00
92
69
58
5
57
0
2,6
56
2,3
15
Ove
r ha
lf (5
3.3
%)
of a
ll re
view
app
licat
ions
rece
ived
in 1
0/1
1 re
late
d to
the
insu
rer
deci
sion
to
reje
ct t
he c
laim
,
17
.4%
wer
e lo
dged
aft
er t
he c
laim
had
bee
n ac
cept
ed a
nd a
fur
ther
17
.8%
wer
e fo
llow
ing
the
cess
atio
n of
the
cla
im.
In 1
0/1
1, t
he p
ropo
rtio
n of
reje
cted
cla
ims
have
incr
ease
d, w
hile
acc
epte
d an
d ce
ased
dec
isio
n cl
aim
s ha
ve s
light
ly
drop
ped
as a
per
cent
age
of a
pplic
atio
ns c
ompa
red
to 0
9/1
0.
10
/11
09
/10
48
| R
EV
IEW
AP
PLIC
AT
ION
S R
EC
EIV
ED
BY
IN
SU
RE
R D
EC
ISIO
N 0
9/1
0 A
ND
10
/11
App
licat
ions
rec
eive
d0
50
01
,00
01
,50
02
,00
0
Oth
er (
incl
. Pol
icy)
Acc
epte
d
Cea
sed
Reje
cted
1,4
77
56
6
55
8
35
3
1,7
76
59
4
58
1
38
2
STATISTICS REPORTQ-COMP 10/11 46
STATISTICS REPORTQ-COMP 10/11
47
OU
TC
OM
ES
In 1
0/1
1, 9
0.8
% o
f re
view
s fin
alis
ed w
ere
deci
ded
(as
com
pare
d to
89
.8%
in 0
9/1
0),
4.7
% w
ere
canc
elle
d
(5.7
% in
09
/10
), a
nd t
he re
mai
ning
4.5
% w
ere
with
draw
n (4
.5%
in 0
9/1
0).
49
| R
EV
IEW
OU
TC
OM
ES
09
/10
AN
D 1
0/1
1
10
/11
09
/10
Revi
ew o
utco
mes
05
00
1,0
00
1,5
00
2,0
00
2,5
00
3,0
00
Can
celle
d
With
draw
n
Dec
ided
2,7
002,8
51
13
6
14
0
17
1
14
8
In 1
0/1
1, t
he o
rigin
al d
ecis
ion
of t
he in
sure
r w
as c
onfir
med
by
the
Revi
ew U
nit
in 6
0.9
% o
f re
view
dec
isio
ns m
ade,
com
pare
d to
59
.0%
in 0
9/1
0.
50
| D
EC
IDE
D R
EV
IEW
OU
TC
OM
ES
09
/10
AN
D 1
0/1
1
10
/11
09
/10
Revi
ew o
utco
mes
02
50
50
07
50
1,0
00
1,2
50
1,5
00
1,7
50
Set
Asi
de /
Var
ied
Con
firm
ed
1,7
35
1,5
93
1,1
16
1,1
07
AP
PE
ALS
OF
RE
VIE
W D
EC
ISIO
NS
AP
PE
AL
LO
DG
EM
EN
TS
A p
arty
agg
rieve
d by
a d
ecis
ion
of Q
-CO
MP
may
app
ly fo
r ap
peal
.
In 1
0/1
1, 5
9 a
ppea
ls w
ere
lodg
ed w
ith t
he In
dust
rial M
agis
trat
e (I
M)
and
30
9 w
ere
lodg
ed w
ith t
he Q
ueen
slan
d
Indu
stria
l Rel
atio
ns C
omm
issi
on (
QIR
C).
Of
thes
e, n
ine
furt
her
appe
aled
in t
he In
dust
rial C
ourt
.
App
eal l
odge
men
ts h
ave
expe
rienc
ed a
n in
crea
se o
f 6
.1%
com
pare
d w
ith 0
9/1
0.
51 |
AP
PE
ALS
LO
DG
ED
06
/07 T
O 1
0/1
1
Lodgements
Fina
ncia
l yea
r
10
/11
09
/10
08
/09
07
/08
06
/07
0
50
10
0
15
0
20
0
25
0
30
0
35
0
40
03
68
32
53
46
33
73
47
AP
PE
AL
OU
TC
OM
ES
In 1
0/1
1, o
ver
two-
third
s (7
1.9
%)
of a
ppea
ls w
ere
final
ised
bef
ore
reac
hing
eith
er t
he In
dust
rial M
agis
trat
e or
Indu
stria
l
Rela
tions
Com
mis
sion
, with
78
.0%
of
case
s w
ithdr
awn
by t
he a
ppel
lant
and
a f
urth
er 2
2.0
% b
eing
set
tled
or c
once
ded.
52 |
AP
PE
ALS
FIN
ALIS
ED
BY
OU
TC
OM
E 0
9/1
0 A
ND
10
/11
10
/11
09
/10
App
eals
fin
alis
ed
Outcome
02
04
06
08
01
00
12
01
40
16
01
80
20
0
Sett
lem
ent
Con
cede
App
eal w
ithdr
awn
Dec
ided
at
cour
t8
0
66
16
0
18
7
35 4
1
10 1
6
STATISTICS REPORTQ-COMP 10/11 48
STATISTICS REPORTQ-COMP 10/11
49
NO
N-J
UD
ICIA
L R
ES
OLU
TIO
NIn
10
/11
, 20
5 a
ppea
ls w
ere
final
ised
bef
ore
reac
hing
the
rela
tive
cour
t/co
mm
issi
on. T
his
is a
dec
reas
e of
16
.0%
whe
n
com
pare
d to
24
4 in
09
/10
.
JU
DIC
IAL
RE
SO
LU
TIO
NA
tot
al o
f 8
0 c
ases
wer
e de
term
ined
by
a co
urt/
com
mis
sion
in 1
0/1
1, r
epre
sent
ing
a 2
1.2
% in
crea
se f
rom
the
66
cas
es
dete
rmin
ed in
09
/10
. Of
thes
e, 5
1 c
ases
(6
3.8
%)
wer
e di
smis
sed
or s
truc
k-ou
t by
the
mag
istr
ate
and
29
cas
es (
36
.2%
)
wer
e up
held
in fa
vour
of
the
appe
llant
.
05
10
15
20
25
30
35
40
45
Uph
eld
Stru
ck o
ut
Dis
mis
sed
53
| A
PP
EA
LS
FIN
ALIS
ED
JU
DIC
IALLY
BY
OU
TC
OM
E 0
9/1
0 A
ND
10
/11
10
/11
09
/10
App
eals
fin
alis
ed
Outcome
42
39
9
10
29
17
ME
DIC
AL A
SS
ES
SM
EN
T T
RIB
UN
ALS
(M
AT
)
RE
FE
RR
AL
SM
edic
al t
ribun
als
are
coor
dina
ted
by Q
-CO
MP
to d
eter
min
e on
goin
g in
capa
city
of
an in
jure
d w
orke
r or
the
ass
essm
ent
of p
erm
anen
t im
pairm
ent.
In 1
0/1
1, 2
,52
2 c
ases
wer
e re
ferr
ed t
o a
MAT
. Thi
s re
pres
ente
d a
5.0
% d
ecre
ase
on t
he 2
,65
6 c
ases
refe
rred
in 0
9/1
0.
The
figur
e be
low
illu
stra
tes
the
num
ber
of M
AT re
ferr
als
rece
ived
ove
r th
e pa
st f
ive
year
s.
2,2
50
2,5
00
2,7
50
3,0
00
10
/11
09
/10
08
/09
07
/08
06
/07
54
| M
AT
RE
FE
RR
ALS
RE
CE
IVE
D 0
6/0
7 T
O 1
0/1
1
Referrals
Fina
ncia
l yea
r
2,5
22
2,6
99
2,7
78
2,4
75
2,6
56
�
STATISTICS REPORTQ-COMP 10/11 50
STATISTICS REPORTQ-COMP 10/11 51
CA
SE
S D
ET
ER
MIN
ED
Trib
unal
typ
e
In 1
0/1
1, 2
,14
8 c
ases
wer
e de
term
ined
by
a M
AT. T
his
repr
esen
ted
a 1
.5%
dec
reas
e fr
om 0
9/1
0
(2,1
80
det
erm
inat
ions
).
In 1
0/1
1, 9
99
cas
es w
ere
hear
d at
a G
ener
al M
edic
al A
sses
smen
t Tr
ibun
al –
Psy
chia
tric
com
pare
d to
1,0
58
in 0
9/1
0 re
pres
entin
g a
decr
ease
of
5.6
%.
Alm
ost
half
of a
ll ca
ses
in 1
0/1
1 (
46
.5%
) w
ere
dete
rmin
ed a
t a
Gen
eral
Med
ical
Ass
essm
ent
Trib
unal
–
Psyc
hiat
ric c
ompa
red
to 4
8.5
% in
09
/10
. A f
urth
er 3
7.8
% o
f ca
ses
wer
e de
term
ined
at
an O
rtho
paed
ic T
ribun
al in
10
/11
as
com
pare
d to
34
.8%
in 0
9/1
0.
55
| C
AS
ES
DE
TE
RM
INE
D B
Y T
RIB
UN
AL T
YP
E 0
9/1
0 A
ND
10
/11
10
/11
09
/10
Cas
es d
eter
min
ed
Spec
ialit
y (O
ther
)
GM
AT (
Oth
er)
Ort
hopa
edic
Neu
rolo
gy /
Neu
rosu
rgic
al
GM
AT (
Psyc
hiat
ric)
02
00
40
06
00
80
01
,00
01
,20
0
99
9
1,0
58
10
6
10
4
81
2
75
8
59 64
17
2 19
6
The
figur
e be
low
sho
ws
the
aver
age
num
ber
of c
ases
hea
rd p
er t
ribun
al in
09
/10
and
10
/11
.
56
| A
VE
RA
GE
NU
MB
ER
OF
CA
SE
S H
EA
RD
PE
R T
RIB
UN
AL
BY
TR
IBU
NA
L T
YP
E
09
/10
AN
D 1
0/1
1
Trib
unal
Ave
rage
num
ber
of c
ases
hea
rd p
er t
ribu
nal
0
9/1
01
0/1
1
Ort
hopa
edic
2.2
2.2
GM
AT (
Psyc
hiat
ric)
2.5
2.3
Neu
rolo
gy/N
euro
surg
ical
1.9
2.0
GM
AT (
Oth
er)
1.8
1.7
Spec
ialit
y (O
ther
)3
.84
.4
Tota
l2
.42
.3
RE
FE
RR
AL
RE
AS
ON
In 1
0/1
1, 5
3.3
% o
f th
e ca
ses
dete
rmin
ed b
y th
e M
AT w
ere
for
perm
anen
t im
pairm
ent
(PI)
ass
essm
ent,
com
pare
d to
60
.1%
in 0
9/1
0.
57 |
CA
SE
S D
ET
ER
MIN
ED
BY
RE
FE
RR
AL R
EA
SO
N 0
9/1
0 A
ND
10
/11
10
/11
09
/10
Cas
es d
eter
min
ed
01
00
20
03
00
40
05
00
60
07
00
80
09
00
Pres
crib
ed d
isfig
urem
ent
PI a
sses
smen
t –
dis
pute
d PI
PI a
sses
smen
t
Oth
er
Ong
oing
cap
acity
for
wor
k
App
licat
ion
for
com
pens
atio
n
Acc
ess
to d
amag
es2
41
6
56
55
81
56
82
11
10
52
45
69
62
07
41
98 10
7
Ther
e ha
s be
en a
n in
crea
se in
the
pro
port
ion
of re
ferr
als
for
asse
ssm
ent
of o
ngoi
ng c
apac
ity fo
r w
ork
(up
from
31
.3%
in 0
9/1
0 t
o 3
7.9
% in
10
/11
). Th
ere
has
been
a d
ecre
ase
in t
he p
ropo
rtio
n of
refe
rral
s fo
r a
disp
uted
PI a
sses
smen
t
(dow
n fr
om 3
4.0
% in
09
/10
to
28
.9%
in 1
0/1
1).
STATISTICS REPORTQ-COMP 10/11 52
STATISTICS REPORTQ-COMP 10/11
53
APPENDIX 1
58 | STATUTORY CLAIM INTIMATIONS, STATUTORY CLAIM PAYMENTS, AVERAGE FINALISED TIME LOST CLAIM COSTS AND DURATIONS BY INDUSTRY AND SUB-INDUSTRY 09/10 AND 10/11
Claims intimationsClaims payments
Average finalised time
lost claims cost
Average finalised time
lost claims durations
09/1010/11Variance09/1010/11Variance09/1010/11Variance09/1010/11Variance
no.no.%$M$M%$$%daysdays%
Accommodation and Food Services5,7296,54214.2%24.827.711.7%7,9657,441-6.6%36.533.4-8.5%
Accommodation1,8602,06811.2%9.19.87.7%7,8247,607-2.8%36.534.2-6.3%
Food and Beverage Services3,7794,27313.1%15.517.211.0%8,1327,467-8.2%36.933.5-9.2%
Labour Hire90201123.3%0.20.7250.0%1,8634,333132.6%12.019.965.8%
Administrative and Support Services2,9223,0514.4%20.020.21.0%10,61011,2826.3%42.942.6-0.7%
Administrative Services1,170980-16.2%8.27.0-14.6%10,64214,00831.6%40.745.912.8%
Building Cleaning, Pest Control and Other
Support Services1,7521,9229.7%11.812.99.3%10,59710,278-3.0%43.941.7-5.0%
Labour Hire0149N/A0.00.3N/A02,979N/A0.013.9N/A
Agriculture, Forestry and Fishing2,0562,1424.2%21.421.2-0.9%14,69613,467-8.4%50.645.6-9.9%
Agriculture1,6871,7604.3%16.217.68.6%13,31412,591-5.4%51.044.9-12.0%
Agriculture, Forestry and Fishing Support
Services202184-8.9%4.62.6-43.5%27,85427,593-0.9%55.065.619.3%
Aquaculture3935-10.3%0.20.20.0%10,5188,745-16.9%43.344.01.6%
Fishing, Hunting and Trapping152460.0%0.00.1N/A45,3859,296-79.5%112.948.3-57.2%
Forestry and Logging1311-15.4%0.20.20.0%8,80333,527280.9%41.7112.4169.5%
Labour Hire10012828.0%0.20.5150.0%2,0454,878138.5%13.019.550.0%
Arts and Recreation Services1,4991,65910.7%8.58.1-4.7%12,95010,613-18.0%46.139.1-15.2%
Creative and Performing Arts Activities177162-8.5%0.60.716.7%10,7578,202-23.8%36.834.2-7.1%
Gambling Activities235220-6.4%0.70.928.6%6,1125,376-12.0%22.516.8-25.3%
Heritage Activities12416533.1%0.30.433.3%5,1623,763-27.1%20.914.6-30.1%
Sports and Recreation Activities9561,10315.4%6.96.1-11.6%15,03712,564-16.4%53.346.1-13.5%
Labour Hire7928.6%0.00.0N/A6872,736298.3%4.07.382.5%
Claims intimationsClaims payments
Average finalised time
lost claims cost
Average finalised time
lost claims durations
09/1010/11Variance09/1010/11Variance09/1010/11Variance09/1010/11Variance
no.no.%$M$M%$$%daysdays%
Construction10,70210,8191.1%95.091.0-4.2%15,97516,3352.3%46.847.10.6%
Building Construction2,1292,109-0.9%19.718.2-7.6%15,73517,1689.1%45.645.3-0.7%
Construction Services6,2086,045-2.6%57.652.2-9.4%16,09315,583-3.2%48.046.9-2.3%
Heavy and Civil Engineering Construction1,5391,391-9.6%13.813.3-3.6%20,45825,91026.6%54.966.821.7%
Labour Hire8261,27454.2%3.97.387.2%2,9588,529188.3%12.629.7135.7%
Education and Training6,7196,9162.9%28.436.628.9%8,9328,735-2.2%30.428.2-7.2%
Adult, Community and Other Education319226-29.2%2.22.20.0%11,15910,871-2.6%44.539.0-12.4%
Preschool and School Education4,2994,5335.4%20.426.429.4%9,4059,7243.4%29.829.7-0.3%
Tertiary Education2,0882,1302.0%5.88.037.9%7,4526,546-12.2%29.223.9-18.2%
Labour Hire1327107.7%0.00.0N/A7651,664117.5%3.09.0200.0%
Electricity, Gas, Water and Waste Services1,2761,55421.8%7.57.1-5.3%13,97913,625-2.5%40.538.2-5.7%
Electricity Supply6867509.3%3.63.1-13.9%12,83416,87131.5%31.543.939.4%
Gas Supply132376.9%0.10.10.0%47,27837,988-19.6%90.879.9-12.0%
Waste Collection, Treatment and Disposal Services485414-14.6%2.62.4-7.7%13,71414,0832.7%49.041.6-15.1%
Water Supply, Sewerage and Drainage Services59299406.8%1.11.29.1%18,2155,670-68.9%41.618.2-56.3%
Labour Hire3368106.1%0.10.3200.0%10,3774,516-56.5%32.019.8-38.1%
Financial and Insurance Services6997263.9%4.54.74.4%10,87014,39832.5%36.143.319.9%
Auxiliary Finance and Insurance Services1121120.0%1.21.1-8.3%19,05129,23453.5%53.676.342.4%
Finance3843840.0%2.42.68.3%9,00811,48727.5%32.339.923.5%
Insurance and Superannuation Funds19321611.9%0.80.912.5%8,50313,51659.0%31.032.44.5%
Labour Hire101440.0%0.10.10.0%3,04011,404275.1%14.045.5225.0%
Health Care and Social Assistance10,92711,7127.2%61.871.615.9%9,4199,393-0.3%38.637.1-3.9%
Hospitals4,5134,6432.9%28.833.616.7%10,17110,3822.1%38.036.5-3.9%
Medical and Other Health Care Services1,1581,43624.0%7.28.720.8%11,95113,26711.0%36.736.6-0.3%
Residential Care Services3,1623,3415.7%16.517.56.1%8,6947,987-8.1%41.939.5-5.7%
Social Assistance Services2,0162,1737.8%9.111.223.1%7,6567,589-0.9%35.734.6-3.1%
Labour Hire7811952.6%0.20.6200.0%5,4997,93544.3%34.833.5-3.7%
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Claims intimationsClaims payments
Average finalised time
lost claims cost
Average finalised time
lost claims durations
09/1010/11Variance09/1010/11Variance09/1010/11Variance09/1010/11Variance
no.no.%$M$M%$$%daysdays%
Information Media and Telecommunications548467-14.8%2.62.1-19.2%12,53913,7569.7%33.735.24.5%
Broadcasting (except Internet)638230.2%0.20.350.0%5,9745,091-14.8%17.012.8-24.7%
Internet Publishing and Broadcasting01N/A0.00.0N/A00N/A0.00.0N/A
Internet Service Providers, Web Search Portals
and Data Processing Services192952.6%0.00.3N/A11,0496,832-38.2%32.435.810.5%
Library and Other Information Services81025.0%0.00.0N/A9,2313,804-58.8%19.610.2-48.0%
Motion Picture and Sound Recording Activities187126-32.6%1.00.6-40.0%11,17017,64257.9%33.749.145.7%
Publishing (except Internet and Music Publishing)160132-17.5%0.70.6-14.3%18,92018,303-3.3%30.830.1-2.3%
Telecommunications Services9266-28.3%0.70.3-57.1%10,30910,8855.6%47.747.1-1.3%
Labour Hire192110.5%0.00.0N/A2,8284,83270.9%19.719.70.0%
Manufacturing20,44719,469-4.8%97.194.9-2.3%10,3729,824-5.3%33.230.4-8.4%
Basic Chemical and Chemical Product 452435-3.8%2.12.39.5%8,74610,04514.9%27.230.913.6%
Beverage and Tobacco Product2202356.8%1.81.0-44.4%12,48512,415-0.6%44.738.7-13.4%
Fabricated Metal Product 4,7454,320-9.0%20.019.2-4.0%10,5099,511-9.5%33.328.6-14.1%
Food Product Manufacturing5,2945,213-1.5%24.725.53.2%8,3418,6263.4%30.227.2-9.9%
Furniture and Other Manufacturing733509-30.6%4.84.4-8.3%10,23912,82425.2%35.538.37.9%
Machinery and Equipment 2,0961,681-19.8%10.28.0-21.6%13,61211,481-15.7%38.533.0-14.3%
Non-Metallic Mineral Product 971861-11.3%6.16.21.6%13,97816,30616.7%38.348.727.2%
Petroleum and Coal Product143110-23.1%0.70.70.0%27,74533,15119.5%64.977.219.0%
Polymer Product and Rubber Product 711645-9.3%4.23.1-26.2%13,49811,143-17.4%37.633.6-10.6%
Primary Metal and Metal Product 6701,05156.9%3.24.334.4%15,21112,190-19.9%41.531.2-24.8%
Printing (including the Reproduction of
Recorded Media)250237-5.2%1.01.220.0%7,8208,61210.1%27.632.015.9%
Pulp, Paper and Converted Paper Product
Manufacturing231230-0.4%0.91.011.1%14,2939,810-31.4%55.635.3-36.5%
Textile, Leather, Clothing and Footwear247224-9.3%1.81.3-27.8%11,55411,108-3.9%45.745.2-1.1%
Transport Equipment Manufacturing1,6481,544-6.3%6.26.43.2%9,8048,894-9.3%31.727.5-13.2%
Claims intimationsClaims payments
Average finalised time
lost claims cost
Average finalised time
lost claims durations
09/1010/11Variance09/1010/11Variance09/1010/11Variance09/1010/11Variance
no.no.%$M$M%$$%daysdays%
Wood Product Manufacturing1,1321,017-10.2%6.75.7-14.9%11,75510,810-8.0%31.534.49.2%
Labour Hire9041,15728.0%2.74.670.4%3,0035,34077.8%12.921.667.4%
Mining2,5092,6465.5%30.529.5-3.3%33,77731,822-5.8%64.855.7-14.0%
Coal Mining1,0831,1274.1%14.014.42.9%33,14133,7922.0%56.752.2-7.9%
Exploration and Other Mining Support Services5185587.7%5.44.3-20.4%32,86827,821-15.4%71.374.74.8%
Metal Ore Mining577521-9.7%7.27.1-1.4%43,19544,4723.0%65.845.4-31.0%
Non-Metallic Mineral Mining and Quarrying19924523.1%2.22.0-9.1%30,50320,207-33.8%80.357.5-28.4%
Oil and Gas Extraction284042.9%1.10.3-72.7%29,07461,020109.9%76.089.417.6%
Labour Hire10415549.0%0.61.4133.3%14,45510,021-30.7%39.829.8-25.1%
Other Services2,2393,20443.1%13.215.517.4%11,05610,174-8.0%39.936.4-8.8%
Personal and Other Services9931,21422.3%5.66.414.3%10,20910,4292.2%44.041.5-5.7%
Private Households Employing Staff and
Undifferentiated Goods- and Service-Producing
Activities of Households for Own Use00N/A0.00.0N/A00N/A0.00.0N/A
Repair and Maintenance1,1811,58634.3%7.48.312.2%12,09710,874-10.1%37.134.8-6.2%
Labour Hire65404521.5%0.20.8300.0%2,5574,62680.9%14.620.137.7%
Professional, Scientific and Technical
Services1,6091,94220.7%10.510.61.0%14,04614,2041.1%40.437.4-7.4%
Computer System Design and Related Services1321438.3%0.80.7-12.5%17,67710,641-39.8%37.732.3-14.3%
Professional, Scientific and Technical Services
(Except Computer System Design and Related
Services)1,4211,77124.6%9.59.72.1%14,09014,8385.3%41.638.1-8.4%
Labour Hire5628-50.0%0.20.20.0%1,7737,735336.3%11.734.2192.3%
Public Administration and Safety7,9497,868-1.0%53.155.03.6%12,10912,8205.9%37.139.25.7%
Defence588953.4%0.20.20.0%11,15215,47738.8%59.156.0-5.2%
Public Administration4,7804,478-6.3%30.330.71.3%9,65310,91813.1%30.433.510.2%
Public Order, Safety and Regulatory Services2,9393,0794.8%22.223.45.4%16,44016,257-1.1%48.349.42.3%
Labour Hire17222229.1%0.40.775.0%3,8194,75524.5%14.016.920.7%
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Claims intimationsClaims payments
Average finalised time
lost claims cost
Average finalised time
lost claims durations
09/1010/11Variance09/1010/11Variance09/1010/11Variance09/1010/11Variance
no.no.%$M$M%$$%daysdays%
Rental, Hiring and Real Estate Services1,0811,24214.9%7.88.914.1%13,72118,47734.7%43.548.611.7%
Property Operators and Real Estate Services24936647.0%2.12.623.8%15,46718,36618.7%61.753.4-13.5%
Rental and Hiring Services (except Real Estate)8328694.4%5.76.310.5%13,12318,60541.8%37.347.026.0%
Labour Hire07N/A0.00.0N/A0443N/A0.02.5N/A
Retail Trade9,1319,4633.6%47.646.2-2.9%9,6519,7911.5%38.037.0-2.6%
Food Retailing4,1554,2161.5%21.220.3-4.2%9,38510,50812.0%39.440.73.3%
Fuel Retailing303286-5.6%2.42.1-12.5%13,24915,06513.7%58.664.39.7%
Motor Vehicle and Motor Vehicle Parts
Retailing1,1981,2776.6%6.65.9-10.6%11,0278,214-25.5%35.729.2-18.2%
Non-Store Retailing and Retail Commission-
Based Buying and/or Selling183594.4%0.30.30.0%16,96720,03118.1%61.371.917.3%
Other Store-Based Retailing3,2973,4835.6%16.617.13.0%9,0619,3843.6%35.234.2-2.8%
Labour Hire1601663.8%0.50.50.0%3,0213,76124.5%14.918.222.1%
Transport, Postal and Warehousing6,6026,484-1.8%56.760.56.7%14,81015,9027.4%48.246.5-3.5%
Air and Space Transport4785188.4%3.64.011.1%12,10312,5844.0%35.238.18.2%
Other Transport58191229.3%0.80.7-12.5%14,0055,113-63.5%62.516.9-73.0%
Postal and Courier Pick-up and Delivery
Services16519719.4%1.71.70.0%13,07318,31940.1%50.064.428.8%
Rail Transport1,2091,162-3.9%7.88.812.8%15,78819,13521.2%35.434.6-2.3%
Road Transport2,8332,9494.1%31.834.27.5%16,34616,9243.5%54.250.5-6.8%
Transport Support Services1,078717-33.5%7.16.5-8.5%13,05417,08130.8%45.351.112.8%
Warehousing and Storage Services2973094.0%1.31.1-15.4%12,83311,387-11.3%50.742.2-16.8%
Water Transport21690-58.3%1.71.3-23.5%10,88116,52051.8%41.259.343.9%
Labour Hire26835131.0%0.92.2144.4%4,0566,29055.1%20.026.130.5%
Claims intimationsClaims payments
Average finalised time
lost claims cost
Average finalised time
lost claims durations
09/1010/11Variance09/1010/11Variance09/1010/11Variance09/1010/11Variance
no.no.%$M$M%$$%daysdays%
Wholesale Trade4,9904,976-0.3%27.724.4-11.9%10,44510,437-0.1%34.633.6-2.9%
Basic Material Wholesaling1,5541,5670.8%8.88.1-7.9%10,83812,13812.0%36.037.74.7%
Commission-Based Wholesaling0107N/A0.00.2N/A04,531N/A0.013.9N/A
Grocery, Liquor and Tobacco Product
Wholesaling1,016913-10.1%6.35.5-12.7%10,3239,947-3.6%39.037.7-3.3%
Machinery and Equipment Wholesaling1,2381,218-1.6%6.65.4-18.2%11,28210,483-7.1%30.929.1-5.8%
Motor Vehicle and Motor Vehicle Parts
Wholesaling442309-30.1%1.71.6-5.9%7,6297,8412.8%25.728.711.7%
Other Goods Wholesaling62173217.9%3.93.1-20.5%11,25910,242-9.0%37.630.7-18.4%
Labour Hire1191309.2%0.40.525.0%2,5056,786170.9%13.728.1105.1%
Other7851,10040.1%37.042.013.5%23,06321,934-4.9%74.059.5-19.6%
Total100,419103,9823.5%655.7677.83.4%11,79811,735-0.5%39.537.8-4.3%
For industry “Other”, this includes injuries pre July 1997 (pre ANZSIC classifications), household workers, workplace personal injury insurance (self employed, working directors) and volunteers.
“Labour hire” pre July 2009 was classified under industry “Property and business services – Employment services”. Post June 2009, WorkCover created a “labour hire” classification for each industry.
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59 | STATUTORY CLAIM DECISIONS AND STATUTORY CLAIM FINALISATIONS BY INDUSTRY AND SUB-INDUSTRY 10/11
Claim decisionsTime lost claim finalisation
% Admit% Rejected
Total
Claims
Decided
Total Time
Lost Claims
Finalised
% Fit for
work: same
job/tasks
with same
employer
% Fit for
work: same
job/tasks
with diff
employer
% Fit for
work: diff
job/tasks
with same
employer
% Fit for
work: diff
job/tasks
with diff
employer
% Fit for
work: no
job
% Fit for
work :
worker
does not
return
% Not fit
for work
%
Alternative
outcome
not claim
related
Accommodation and Food Services95.8%4.2%5,4313,23687.4%2.5%1.4%3.0%1.0%1.8%0.9%2.0%
Accommodation94.6%5.4%1,52199587.1%2.1%1.6%3.2%0.8%2.0%1.1%2.1%
Food and Beverage Services96.3%3.7%3,7572,16987.8%2.8%1.2%2.9%1.0%1.7%0.8%1.8%
Labour Hire96.1%3.9%1537279.2%0.0%5.6%2.8%1.4%2.8%1.4%6.8%
Administrative and Support Services94.6%5.4%2,5171,73486.2%2.1%1.0%2.6%1.6%2.3%1.7%2.5%
Administrative Services92.6%7.4%77550483.1%2.4%2.0%3.2%2.0%3.0%1.8%2.5%
Building Cleaning, Pest Control and Other
Support Services95.5%4.5%1,6711,21187.4%2.0%0.6%2.4%1.4%2.0%1.7%2.5%
Labour Hire93.0%7.0%711989.5%5.3%0.0%0.0%0.0%5.2%0.0%0.0%
Agriculture, Forestry and Fishing97.4%2.6%1,8401,47483.2%3.5%1.3%4.6%1.2%2.7%1.4%2.1%
Agriculture97.6%2.4%1,5171,22784.1%3.3%1.3%4.2%1.1%2.6%1.4%2.0%
Agriculture, Forestry and Fishing Support
Services97.4%2.6%15412369.9%5.7%0.8%8.1%3.3%4.9%2.4%4.9%
Aquaculture97.0%3.0%332781.5%0.0%3.7%11.1%0.0%0.0%3.7%0.0%
Fishing, Hunting and Trapping76.5%23.5%173100.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%
Forestry and Logging100.0%0.0%101050.0%0.0%10.0%20.0%0.0%10.0%0.0%10.0%
Labour Hire98.2%1.8%1098492.9%3.6%0.0%1.2%0.0%1.2%0.0%1.1%
Arts and Recreation Services95.5%4.5%1,44784887.0%2.0%1.4%2.1%0.9%1.5%1.2%3.9%
Creative and Performing Arts Activities98.5%1.5%1328585.9%2.4%3.5%2.4%1.2%0.0%0.0%4.6%
Gambling Activities83.7%16.3%2099096.7%0.0%0.0%0.0%0.0%1.1%2.2%0.0%
Heritage Activities96.6%3.4%1486992.8%1.4%1.4%0.0%1.4%0.0%1.4%1.6%
Sports and Recreation Activities97.6%2.4%95060185.0%2.3%1.3%2.7%1.0%2.0%1.2%4.5%
Labour Hire87.5%12.5%83100.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%
Claim decisionsTime lost claim finalisation
% Admit% Rejected
Total
Claims
Decided
Total Time
Lost Claims
Finalised
% Fit for
work: same
job/tasks
with same
employer
% Fit for
work: same
job/tasks
with diff
employer
% Fit for
work: diff
job/tasks
with same
employer
% Fit for
work: diff
job/tasks
with diff
employer
% Fit for
work: no
job
% Fit for
work :
worker
does not
return
% Not fit
for work
%
Alternative
outcome
not claim
related
Construction96.9%3.1%9,3045,13484.2%3.2%1.0%3.5%1.8%2.3%1.5%2.5%
Building Construction96.1%3.9%1,8651,05783.9%4.3%1.0%3.5%1.7%2.1%0.9%2.6%
Construction Services97.2%2.8%5,1823,15084.5%3.0%0.8%3.3%1.8%2.4%1.8%2.4%
Heavy and Civil Engineering Construction96.8%3.2%1,21450280.3%2.8%2.2%6.0%1.6%2.4%2.0%2.7%
Labour Hire96.4%3.6%1,04342588.0%2.8%0.7%2.6%1.9%1.9%0.5%1.6%
Education and Training94.9%5.1%6,1503,67593.2%0.8%1.2%0.7%0.4%0.7%0.9%2.1%
Adult, Community and Other Education91.3%8.7%18417988.3%1.7%1.1%1.7%2.2%0.6%0.0%4.4%
Preschool and School Education94.8%5.2%4,0402,30093.1%0.6%1.3%0.6%0.2%0.6%1.0%2.6%
Tertiary Education95.5%4.5%1,9101,18894.1%1.2%1.0%0.8%0.4%0.8%0.7%1.0%
Labour Hire75.0%25.0%168100.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%
Electricity, Gas, Water and Waste Services94.9%5.1%1,39851490.5%1.0%1.8%2.1%0.6%1.6%1.4%1.0%
Electricity Supply93.4%6.6%68518192.8%0.6%1.7%1.1%0.6%1.1%0.6%1.5%
Gas Supply100.0%0.0%19887.5%0.0%12.5%0.0%0.0%0.0%0.0%0.0%
Waste Collection, Treatment and Disposal
Services97.0%3.0%37121886.7%1.4%1.8%3.7%0.9%1.8%2.8%0.9%
Water Supply, Sewerage and Drainage
Services94.6%5.4%2618095.0%1.3%0.0%1.3%0.0%1.3%0.0%1.1%
Labour Hire98.4%1.6%622792.6%0.0%3.7%0.0%0.0%3.7%0.0%0.0%
Financial and Insurance Services90.6%9.4%62537089.2%0.5%0.8%3.0%0.5%2.2%1.6%2.2%
Auxiliary Finance and Insurance Services93.9%6.1%995186.3%0.0%0.0%7.8%0.0%3.9%2.0%0.0%
Finance89.9%10.1%33722889.9%0.0%1.3%2.2%0.4%1.8%1.8%2.6%
Insurance and Superannuation Funds90.4%9.6%1778589.4%1.2%0.0%2.4%1.2%2.4%1.2%2.2%
Labour Hire83.3%16.7%12683.3%16.7%0.0%0.0%0.0%0.0%0.0%0.0%
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Claim decisionsTime lost claim finalisation
% Admit% Rejected
Total
Claims
Decided
Total Time
Lost Claims
Finalised
% Fit for
work: same
job/tasks
with same
employer
% Fit for
work: same
job/tasks
with diff
employer
% Fit for
work: diff
job/tasks
with same
employer
% Fit for
work: diff
job/tasks
with diff
employer
% Fit for
work: no
job
% Fit for
work :
worker
does not
return
% Not fit
for work
%
Alternative
outcome
not claim
related
Health Care and Social Assistance92.7%7.3%10,0787,03789.8%1.1%2.4%1.1%0.4%1.7%1.2%2.3%
Hospitals91.9%8.1%4,0282,95790.7%0.7%2.5%0.5%0.3%1.5%1.2%2.6%
Medical and Other Health Care Services93.0%7.0%1,19762887.9%1.8%2.2%1.0%0.5%1.9%1.6%3.1%
Residential Care Services94.3%5.7%2,8802,14489.7%1.0%2.6%1.2%0.5%1.7%1.3%2.0%
Social Assistance Services91.6%8.4%1,8771,25888.5%1.7%1.9%2.6%0.6%2.3%0.7%1.7%
Labour Hire97.9%2.1%965092.0%2.0%0.0%0.0%0.0%2.0%2.0%2.0%
Information Media and
Telecommunications95.6%4.4%41325189.2%2.0%0.0%2.4%3.2%1.2%0.4%1.6%
Broadcasting (except Internet)97.3%2.7%743497.1%0.0%0.0%0.0%0.0%0.0%0.0%2.9%
Internet Publishing and Broadcasting0.0%100.0%100.0%0.0%0.0%0.0%0.0%0.0%0.0%100.0%
Internet Service Providers, Web Search Portals
and Data Processing Services95.8%4.2%24580.0%0.0%0.0%0.0%20.0%0.0%0.0%0.0%
Library and Other Information Services87.5%12.5%86100.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%
Motion Picture and Sound Recording Activities98.2%1.8%1126674.2%6.1%0.0%7.6%9.1%1.5%0.0%1.5%
Publishing (except Internet and Music
Publishing)95.2%4.8%1248193.8%0.0%0.0%1.2%1.2%1.2%0.0%2.6%
Telecommunications Services94.3%5.7%534895.8%0.0%0.0%0.0%0.0%2.1%2.1%0.0%
Labour Hire88.2%11.8%171190.9%9.1%0.0%0.0%0.0%0.0%0.0%0.0%
Manufacturing96.9% 3.1%17,5058,85589.7%1.3%1.6%2.1%1.0%1.6%0.8%1.9%
Basic Chemical and Chemical Product 94.7%5.3%38013588.1%0.0%2.2%1.5%1.5%2.2%0.0%4.5%
Beverage and Tobacco Product Manufacturing96.0%4.0%2029788.7%0.0%2.1%2.1%1.0%1.0%1.0%4.1%
Fabricated Metal Product Manufacturing98.1%1.9%3,9141,85390.9%1.6%0.9%1.8%0.9%1.0%0.5%2.4%
Food Product Manufacturing95.8%4.2%4,7042,60190.9%0.6%2.3%1.7%0.9%1.9%0.7%1.0%
Furniture and Other Manufacturing99.1%0.9%44832785.9%3.1%1.2%1.2%1.8%3.4%0.6%2.8%
Machinery and Equipment Manufacturing97.1%2.9%1,51374388.7%2.2%0.7%2.7%1.2%0.9%0.5%3.1%
Non-Metallic Mineral Product Manufacturing96.5%3.5%76729285.3%1.7%2.4%3.8%1.4%2.1%1.7%1.6%
Claim decisionsTime lost claim finalisation
% Admit% Rejected
Total
Claims
Decided
Total Time
Lost Claims
Finalised
% Fit for
work: same
job/tasks
with same
employer
% Fit for
work: same
job/tasks
with diff
employer
% Fit for
work: diff
job/tasks
with same
employer
% Fit for
work: diff
job/tasks
with diff
employer
% Fit for
work: no
job
% Fit for
work :
worker
does not
return
% Not fit
for work
%
Alternative
outcome
not claim
related
Petroleum and Coal Product Manufacturing95.0%5.0%1013177.4%0.0%0.0%6.5%3.2%3.2%3.2%6.5%
Polymer Product and Rubber Product96.5%3.5%59232587.4%0.9%2.5%1.8%1.5%1.5%1.8%2.6%
Primary Metal and Metal Product Manufacturing96.5%3.5%95329389.8%0.7%1.0%2.4%1.4%1.7%1.0%2.0%
Printing (including the Reproduction of
Recorded Media)95.8%4.2%21513090.8%0.8%1.5%3.8%1.5%0.8%0.0%0.8%
Pulp, Paper and Converted Paper Product 97.5%2.5%19810287.3%3.9%0.0%1.0%0.0%1.0%0.0%6.8%
Textile, Leather, Clothing and Footwear94.9%5.1%19614680.8%2.1%3.4%4.8%2.1%2.7%1.4%2.7%
Transport Equipment Manufacturing97.8%2.2%1,39669090.9%1.0%1.6%1.7%0.7%0.9%0.9%2.3%
Wood Product Manufacturing97.2%2.8%89754388.4%1.8%1.7%2.6%0.6%1.8%1.8%1.3%
Labour Hire97.9%2.1%1,02954791.0%0.9%0.9%2.9%0.7%1.8%0.4%1.4%
Mining94.3%5.7%2,34888883.1%2.6%4.1%3.4%1.0%2.4%1.7%1.7%
Coal Mining94.2%5.8%1,02935586.8%2.0%4.2%1.1%0.3%1.1%2.0%2.5%
Exploration and Other Mining Support Services96.3%3.7%46220477.5%4.9%2.5%7.4%1.5%3.4%2.5%0.3%
Metal Ore Mining92.6%7.4%47416179.5%1.2%7.5%3.7%0.6%3.1%1.2%3.2%
Non-Metallic Mineral Mining and Quarrying95.3%4.7%2128683.7%1.2%2.3%3.5%3.5%3.5%1.2%1.1%
Oil and Gas Extraction86.1%13.9%361794.1%0.0%5.9%0.0%0.0%0.0%0.0%0.0%
Labour Hire94.8%5.2%1356586.2%4.6%1.5%3.1%1.5%3.1%0.0%0.0%
Other Services95.0%5.0%2,5941,25286.5%1.9%1.6%3.2%1.8%2.3%1.2%1.5%
Personal and Other Services91.6%8.4%90453884.8%1.7%2.0%2.6%1.7%3.2%1.7%2.3%
Private Households Employing Staff and
Undifferentiated Goods- and Service-Producing
Activities of Households for Own Use0.0%0.0% 000.0%0.0%0.0%0.0%0.0%0.0%0.0%100.0%
Repair and Maintenance97.1%2.9%1,40961288.1%2.0%1.1%3.6%1.8%1.6%0.8%1.0%
Labour Hire95.4%4.6%28110286.3%2.9%2.0%3.8%2.0%2.0%1.0%0.0%
STATISTICS REPORTQ-COMP 10/11 62
STATISTICS REPORTQ-COMP 10/11
63
Claim decisionsTime lost claim finalisation
% Admit% Rejected
Total
Claims
Decided
Total Time
Lost Claims
Finalised
% Fit for
work: same
job/tasks
with same
employer
% Fit for
work: same
job/tasks
with diff
employer
% Fit for
work: diff
job/tasks
with same
employer
% Fit for
work: diff
job/tasks
with diff
employer
% Fit for
work: no
job
% Fit for
work :
worker
does not
return
% Not fit
for work
%
Alternative
outcome
not claim
related
Professional, Scientific and Technical
Services93.5%6.5%1,65273585.6%3.9%0.5%3.0%1.5%1.6%1.4%2.5%
Computer System Design and Related Services91.4%8.6%1166786.6%3.0%0.0%4.5%3.0%1.5%0.0%1.4%
Professional, Scientific and Technical Services
(Except Computer System Design and Related
Services)93.5%6.5%1,51464285.7%3.7%0.6%3.0%1.4%1.6%1.4%2.6%
Labour Hire100.0%0.0%222680.8%11.5%0.0%0.0%0.0%3.8%3.8%0.1%
Public Administration and Safety93.1%6.9%6,9204,16690.3%0.6%2.1%1.5%0.6%1.0%1.6%2.3%
Defence97.3%2.7%741788.2%0.0%0.0%0.0%0.0%11.8%0.0%0.0%
Public Administration92.7%7.3%4,1892,46992.0%0.3%2.6%1.1%0.4%0.5%1.2%1.9%
Public Order, Safety and Regulatory Services93.1%6.9%2,4541,58287.7%0.9%1.5%2.0%0.9%1.6%2.3%3.1%
Labour Hire99.5%0.5%2039888.8%4.1%2.0%3.1%0.0%0.0%0.0%2.0%
Rental, Hiring and Real Estate Services94.8%5.2%1,07757683.7%1.9%1.2%2.8%2.4%2.6%1.9%3.5%
Property Operators and Real Estate Services94.7%5.3%31315777.7%3.8%1.3%3.8%3.2%4.5%2.5%3.2%
Rental and Hiring Services (except Real Estate)91.8%8.2%75941785.9%1.2%1.2%2.4%2.2%1.9%1.7%3.5%
Labour Hire96.8%3.2%52100.0%0.0%0.0%0.0%0.0%0.0%0.0%0.0%
Retail Trade96.7%3.3%8,6044,56288.6%1.2%1.6%2.5%1.1%1.6%1.4%2.0%
Food Retailing94.3%5.7%3,9371,85888.9%1.1%1.9%2.1%0.9%1.6%1.9%1.6%
Fuel Retailing98.6%1.4%25516979.9%1.8%2.4%4.7%1.2%4.1%3.6%2.3%
Motor Vehicle and Motor Vehicle Parts
Retailing94.6%5.4%1,14061990.5%1.1%1.6%2.6%1.0%0.8%1.1%1.3%
Non-Store Retailing and Retail Commission-
Based Buying and/or Selling93.4%6.6%301963.2%5.3%0.0%15.8%10.5%5.2%0.0%0.0%
Other Store-Based Retailing98.1%1.9%3,0961,77888.7%1.4%1.2%2.5%1.2%1.7%1.0%2.3%
Labour Hire95.8%4.2%14611991.6%0.8%0.0%3.4%3.4%0.8%0.0%0.0%
Claim decisionsTime lost claim finalisation
% Admit% Rejected
Total
Claims
Decided
Total Time
Lost Claims
Finalised
% Fit for
work: same
job/tasks
with same
employer
% Fit for
work: same
job/tasks
with diff
employer
% Fit for
work: diff
job/tasks
with same
employer
% Fit for
work: diff
job/tasks
with diff
employer
% Fit for
work: no
job
% Fit for
work :
worker
does not
return
% Not fit
for work
%
Alternative
outcome
not claim
related
Transport, Postal and Warehousing92.6%7.4%5,8573,69886.4%2.3%1.8%3.2%1.2%2.3%1.1%1.7%
Air and Space Transport94.8%5.2%48231694.0%0.3%1.6%1.3%0.6%0.3%0.9%1.0%
Other Transport94.8%5.2%1546892.6%0.0%2.9%2.9%0.0%1.5%0.0%0.1%
Postal and Courier Pick-up and Delivery
Services96.2%3.8%16713681.6%2.9%0.7%1.5%5.1%2.9%2.2%3.1%
Rail Transport93.8%6.2%1,09137192.5%0.5%4.0%0.5%0.0%0.8%0.5%1.2%
Road Transport98.1%1.9%2,6731,95184.0%3.0%1.6%4.0%1.3%2.9%1.4%1.8%
Transport Support Services94.8%5.2%63345586.2%1.8%2.6%2.9%1.3%2.2%1.1%1.9%
Warehousing and Storage Services94.7%5.3%26311190.1%2.7%0.0%3.6%0.9%2.7%0.0%0.0%
Water Transport91.8%8.2%819978.8%3.0%1.0%6.1%3.0%4.0%1.0%3.1%
Labour Hire96.8%3.2%31319190.6%2.6%0.0%3.1%1.0%1.6%0.5%0.6%
Wholesale Trade96.4%3.6%4,4012,40789.3%1.3%1.2%2.5%1.4%1.7%0.9%1.7%
Basic Material Wholesaling96.0%4.0%1,39172987.5%1.2%1.5%2.3%2.3%2.3%1.2%1.7%
Commission-Based Wholesaling96.8%3.2%953193.5%0.0%0.0%3.2%0.0%0.0%0.0%3.3%
Grocery, Liquor and Tobacco Product
Wholesaling97.6%2.4%80552989.6%1.1%0.9%2.6%0.9%2.3%1.3%1.3%
Machinery and Equipment Wholesaling96.7%3.3%1,09151892.5%1.5%1.4%1.9%0.8%0.8%0.2%0.9%
Motor Vehicle and Motor Vehicle Parts
Wholesaling97.1%2.9%27318888.8%1.1%1.6%3.7%0.0%0.5%1.6%2.7%
Other Goods Wholesaling94.4%5.6%63933987.9%1.5%0.6%2.4%1.5%2.4%0.3%3.4%
Labour Hire100.0%0.0%1077389.0%1.4%0.0%4.1%2.7%0.0%0.0%2.8%
Other88.5%11.5%53718873.9%1.6%3.2%8.5%2.7%2.7%3.7%3.7%
Total95.2%4.8%90,69851,60088.3%1.7%1.6%2.3%1.0%1.8%1.2%2.1%
For industry “Other”, this includes injuries pre July 1997 (pre ANZSIC classifications), household workers, workplace personal injury insurance (self employed, working directors) and volunteers.
STATISTICS REPORTQ-COMP 10/11 64
STATISTICS REPORTQ-COMP 10/11
65
AP
PE
ND
IX 2
IND
US
TR
Y C
LA
SS
IFIC
AT
ION
CO
DE
S
All
indu
stry
cod
es a
re b
ased
on
the
wor
kers
’ com
pens
atio
n in
sure
rs’ c
odin
g of
indu
stry
to
the
divi
sion
s fr
om t
he
Aust
ralia
n an
d N
ew Z
eala
nd S
tand
ard
Indu
stry
Cla
ssifi
catio
n (A
NZS
IC 2
00
6),
ABS
. Bel
ow a
re t
he A
NZS
IC d
ivis
ions
and
subd
ivis
ions
with
cor
resp
ondi
ng A
NZS
IC c
odes
.
H
Acc
omm
odat
ion
and
Food
Ser
vice
s
44
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. A
ccom
mod
atio
n
45
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. F
ood
and
Beve
rage
Ser
vice
s
N
Adm
inis
trat
ive
and
Supp
ort
Serv
ices
72
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Adm
inis
trat
ive
Serv
ices
73
...
....
....
....
....
....
....
....
....
....
....
....
... B
uild
ing
Cle
anin
g, P
est
Con
trol
and
Oth
er S
uppo
rt S
ervi
ces
A
Agr
icul
ture
, For
estr
y an
d Fi
shin
g
01
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. A
gric
ultu
re
05
...
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Agr
icul
ture
, For
estr
y an
d Fi
shin
g Su
ppor
t Se
rvic
es
02
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. A
quac
ultu
re
04
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. F
ishi
ng, H
untin
g an
d Tr
appi
ng
03
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. For
estr
y an
d Lo
ggin
g
R
Art
s an
d Re
crea
tion
Ser
vice
s
90
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. C
reat
ive
and
Perf
orm
ing
Art
s A
ctiv
ities
92
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
... G
ambl
ing
Act
iviti
es
89
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Her
itage
Act
iviti
es
91
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Spor
ts a
nd R
ecre
atio
n A
ctiv
ities
E C
onst
ruct
ion
30
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. Bu
ildin
g C
onst
ruct
ion
32
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Con
stru
ctio
n Se
rvic
es
31
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
... H
eavy
and
Civ
il En
gine
erin
g C
onst
ruct
ion
P
Educ
atio
n an
d Tr
aini
ng
82
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Adu
lt, C
omm
unity
and
Oth
er E
duca
tion
80
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Pre
scho
ol a
nd S
choo
l Edu
catio
n
81
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Tert
iary
Edu
catio
n
D
Elec
tric
ity,
Gas
, Wat
er a
nd W
aste
Ser
vice
s
26
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Ele
ctric
ity S
uppl
y
27
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. G
as S
uppl
y
29
...
....
....
....
....
....
....
....
....
....
....
....
....
....
... W
aste
Col
lect
ion,
Tre
atm
ent
and
Dis
posa
l Ser
vice
s
28
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. W
ater
Sup
ply,
Sew
erag
e an
d D
rain
age
Serv
ices
K
Fina
ncia
l and
Insu
ranc
e Se
rvic
es
64
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Aux
iliary
Fin
ance
and
Insu
ranc
e Se
rvic
es
62
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. Fi
nanc
e
63
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Insu
ranc
e an
d Su
pera
nnua
tion
Fund
s
Q
Hea
lth
Car
e an
d So
cial
Ass
ista
nce
84
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Hos
pita
ls
85
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Med
ical
and
Oth
er H
ealth
Car
e Se
rvic
es
86
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. R
esid
entia
l Car
e Se
rvic
es
87
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Soc
ial A
ssis
tanc
e Se
rvic
es
J In
form
atio
n M
edia
and
Tel
ecom
mun
icat
ions
56
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Bro
adca
stin
g (e
xcep
t In
tern
et)
57
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Inte
rnet
Pub
lishi
ng a
nd B
road
cast
ing
59
...
....
....
....
....
....
....
....
...
Inte
rnet
Ser
vice
Pro
vide
rs, W
eb S
earc
h Po
rtal
s an
d D
ata
Proc
essi
ng S
ervi
ces
60
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. Li
brar
y an
d O
ther
Info
rmat
ion
Serv
ices
55
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. M
otio
n Pi
ctur
e an
d So
und
Reco
rdin
g A
ctiv
ities
54
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Pub
lishi
ng (
exce
pt In
tern
et a
nd M
usic
Pub
lishi
ng)
58
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. Te
leco
mm
unic
atio
ns S
ervi
ces
C
Man
ufac
turi
ng
18
...
....
....
....
....
....
....
....
....
....
....
....
....
....
. Bas
ic C
hem
ical
and
Che
mic
al P
rodu
ct M
anuf
actu
ring
12
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. B
ever
age
and
Toba
cco
Prod
uct
Man
ufac
turin
g
22
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Fab
ricat
ed M
etal
Pro
duct
Man
ufac
turin
g
11
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. F
ood
Prod
uct
Man
ufac
turin
g
25
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Fur
nitu
re a
nd O
ther
Man
ufac
turin
g
24
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
... M
achi
nery
and
Equ
ipm
ent
Man
ufac
turin
g
20
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Non
-Met
allic
Min
eral
Pro
duct
Man
ufac
turin
g
17
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. Pe
trol
eum
and
Coa
l Pro
duct
Man
ufac
turin
g
19
...
....
....
....
....
....
....
....
....
....
....
....
....
....
. Pol
ymer
Pro
duct
and
Rub
ber
Prod
uct
Man
ufac
turin
g
21
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Prim
ary
Met
al a
nd M
etal
Pro
duct
Man
ufac
turin
g
16
...
....
....
....
....
....
....
....
....
....
....
....
....
. Pr
intin
g (in
clud
ing
the
Repr
oduc
tion
of R
ecor
ded
Med
ia)
15
...
....
....
....
....
....
....
....
....
....
....
....
....
. Pu
lp, P
aper
and
Con
vert
ed P
aper
Pro
duct
Man
ufac
turin
g
13
...
....
....
....
....
....
....
....
....
....
....
....
....
...
Text
ile, L
eath
er, C
loth
ing
and
Foot
wea
r M
anuf
actu
ring
23
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Tra
nspo
rt E
quip
men
t M
anuf
actu
ring
14
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. Woo
d Pr
oduc
t M
anuf
actu
ring
B
Min
ing
06
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. C
oal M
inin
g
10
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. E
xplo
ratio
n an
d O
ther
Min
ing
Supp
ort
Serv
ices
08
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Met
al O
re M
inin
g
09
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. N
on-M
etal
lic M
iner
al M
inin
g an
d Q
uarr
ying
07
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Oil
and
Gas
Ext
ract
ion
S O
ther
Ser
vice
s
95
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
... P
erso
nal a
nd O
ther
Ser
vice
s
96
...
....
....
....
....
....
....
....
....
....
....
....
....
. Pr
ivat
e H
ouse
hold
s Em
ploy
ing
Staf
f an
d U
ndiff
eren
tiate
d
G
oods
-and
Ser
vice
- Pr
oduc
ing
Act
iviti
es o
f H
ouse
hold
s fo
r O
wn
Use
94
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. R
epai
r an
d M
aint
enan
ce
M
Prof
essi
onal
, Sci
enti
fic
and
Tech
nica
l Ser
vice
s
70
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. C
ompu
ter
Syst
em D
esig
n an
d Re
late
d Se
rvic
es
69
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Prof
essi
onal
, Sci
entif
ic a
nd T
echn
ical
Ser
vice
s
(E
xcep
t C
ompu
ter
Syst
em D
esig
n an
d Re
late
d Se
rvic
es)
STATISTICS REPORTQ-COMP 10/11 66
STATISTICS REPORTQ-COMP 10/11
67
O
Pub
lic A
dmin
istr
atio
n an
d Sa
fety
76
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. Def
ence
75
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. Pu
blic
Adm
inis
trat
ion
77
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Pub
lic O
rder
, Saf
ety
and
Regu
lato
ry S
ervi
ces
L Re
ntal
, Hir
ing
and
Real
Est
ate
Serv
ices
67
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Pro
pert
y O
pera
tors
and
Rea
l Est
ate
Serv
ices
66
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. R
enta
l and
Hiri
ng S
ervi
ces
(exc
ept
Real
Est
ate)
G
Reta
il Tr
ade
41
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Foo
d Re
tailin
g
40
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Fue
l Ret
ailin
g
39
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. M
otor
Veh
icle
and
Mot
or V
ehic
le P
arts
Ret
ailin
g
43
...
....
....
....
....
....
....
....
....
....
Non
-Sto
re R
etai
ling
and
Reta
il C
omm
issi
on-B
ased
Buy
ing
and/
or S
ellin
g
42
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. O
ther
Sto
re-B
ased
Ret
ailin
g
I Tr
ansp
ort,
Pos
tal a
nd W
areh
ousi
ng
49
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
... A
ir an
d Sp
ace
Tran
spor
t
50
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. O
ther
Tra
nspo
rt
51
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Pos
tal a
nd C
ourie
r Pi
ck-u
p an
d D
eliv
ery
Serv
ices
47
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Rai
l Tra
nspo
rt
46
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.. R
oad
Tran
spor
t
52
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Tra
nspo
rt S
uppo
rt S
ervi
ces
53
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. W
areh
ousi
ng a
nd S
tora
ge S
ervi
ces
48
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. W
ater
Tra
nspo
rt
F W
hole
sale
Tra
de
33
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Bas
ic M
ater
ial W
hole
salin
g
38
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...
Com
mis
sion
-Bas
ed W
hole
salin
g
36
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
Gro
cery
, Liq
uor
and
Toba
cco
Prod
uct
Who
lesa
ling
34
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. M
achi
nery
and
Equ
ipm
ent
Who
lesa
ling
35
...
....
....
....
....
....
....
....
....
....
....
....
....
....
.. M
otor
Veh
icle
and
Mot
or V
ehic
le P
arts
Who
lesa
ling
37
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
. O
ther
Goo
ds W
hole
salin
g
AP
PE
ND
IX 3
DE
FIN
ITIO
NS
STA
TU
TO
RY
DE
FIN
ITIO
NS
Adm
itte
d cl
aim
s –
The
insu
rer
allo
ws
the
appl
icat
ion
for
com
pens
atio
n an
d lia
bilit
y co
ntin
ues
to b
e ac
cept
ed
by t
he in
sure
r (t
his
is c
onsi
dere
d to
be
an in
itial
dec
isio
n
on t
he c
laim
).
Ave
rage
fin
alis
ed c
laim
co
st –
The
ave
rage
sta
tuto
ry
cost
of
final
ised
cla
ims.
Ave
rage
fin
alis
ed t
ime
lost
cla
im c
ost
– T
he a
vera
ge
stat
utor
y co
st o
f fin
alis
ed t
ime
lost
cla
ims,
incl
udin
g an
y
exce
ss a
mou
nt p
aid
for
by t
he e
mpl
oyer
. Cla
ims
with
com
pens
atio
n to
geth
er w
ith lu
mp
sum
pay
men
ts a
re
incl
uded
as
time
lost
cla
ims.
Ave
rage
fin
alis
ed t
ime
lost
cla
im d
urat
ions
–
Wor
kday
s lo
st d
ue t
o an
inju
ry o
n fin
alis
ed t
ime
lost
cla
ims,
incl
udin
g an
y w
orkd
ays
lost
pai
d fo
r by
the
em
ploy
er.
Cla
ims
with
com
pens
atio
n to
geth
er w
ith lu
mp
sum
paym
ents
are
incl
uded
as
time
lost
cla
ims.
Can
celle
d cl
aim
s –
Intim
ated
cla
ims
are
canc
elle
d
whe
n th
ey a
re fo
und
not
to n
eed
any
furt
her
proc
essi
ng
beca
use
the
clai
m s
houl
d ne
ver
had
been
intim
ated
(e.g
. the
app
licat
ion
has
alre
ady
been
intim
ated
at
leas
t
once
on
the
syst
em).
Cla
im d
ecis
ions
– T
he d
ecis
ion
mad
e on
the
cla
im a
fter
the
clai
m h
as b
een
ente
red
or in
timat
ed o
nto
the
insu
rer’s
com
pute
r sy
stem
. It
refe
rs t
o w
heth
er t
he in
sure
r ha
s
acce
pted
or
reje
cted
liab
ility
for
the
clai
m.
Empl
oyee
s co
vere
d –
Und
er le
gisl
atio
n, t
he t
ype
of w
orke
rs c
over
ed b
y w
orke
rs’ c
ompe
nsat
ion
varie
s.
Betw
een
1 J
uly
19
97
and
30
Jun
e 2
00
0 a
“wor
ker”
was
limite
d to
PAY
E ta
xpay
ers,
bef
ore
and
afte
r th
is p
erio
d
the
defin
ition
of
a w
orke
r in
clud
ed a
nybo
dy w
orki
ng u
nder
a co
ntra
ct o
f se
rvic
e. U
sing
ABS
def
initi
ons,
em
ploy
ees
are
alw
ays
cove
red
by w
orke
rs’ c
ompe
nsat
ion.
“Ow
n ac
coun
t
wor
kers
” are
cov
ered
prio
r to
1 J
uly
19
97
and
aft
er
30
Jun
e 2
00
0, w
hile
“em
ploy
ers”
and
“con
trib
utin
g fa
mily
mem
bers
” are
not
cov
ered
.
Fata
l cla
ims
– A
ll cl
aim
s w
here
an
inju
ry o
r dis
ease
cau
sed
the
deat
h of
an
inju
red
wor
ker,
excl
udin
g ca
ncel
led
or
reje
cted
cla
ims.
A c
laim
is a
fata
lity
if th
e cl
aim
is in
dica
ted
by t
he in
sure
r as
a fa
talit
y un
der t
he A
ct, o
n th
e in
divi
dual
appl
icat
ion,
taki
ng in
to a
ccou
nt t
he d
efin
ition
s of
a w
orke
r,
even
t an
d in
jury
und
er t
he A
ct (
s11
, s3
1 a
nd s
32
).
Fina
lised
cla
ims
– It
is c
onsi
dere
d th
at t
he li
abilit
y
has
ende
d th
roug
h th
e no
rmal
cou
rse
of t
he c
laim
(eve
n if
it is
pos
sibl
e th
at a
con
tinua
tion
may
occ
ur in
the
futu
re),
or
that
an
insu
rer
has
term
inat
ed e
ntitl
emen
ts
to c
ompe
nsat
ion.
Indu
stry
– A
ll in
dust
ry c
odes
are
bas
ed o
n th
e in
sure
rs’
codi
ng o
f in
dust
ry t
o th
e di
visi
ons
from
the
“Aus
tral
ian
and
New
Zea
land
Sta
ndar
d In
dust
ry C
lass
ifica
tion”
(AN
ZSIC
), A
BS.
Inju
ry n
atur
e –
All
inju
ry c
odes
are
bas
ed o
n th
e in
sure
rs’
codi
ng o
f in
jury
to
the
natu
re a
nd lo
catio
n co
des
of t
he
“Typ
e of
Occ
urre
nce
Cla
ssifi
catio
n Sy
stem
”, Se
cond
Editi
on, S
afe
Wor
k A
ustr
alia
and
the
“Ty
pe o
f O
ccur
renc
e
Cla
ssifi
catio
n Sy
stem
”, Th
ird E
ditio
n, R
evis
ion
1 S
afe
Wor
k A
ustr
alia
. Whe
re la
rge
num
bers
of
inju
ry n
atur
e
clas
sific
atio
ns o
ccur
red
(suc
h as
str
ain
or s
prai
n an
d op
en
wou
nd)
they
hav
e be
en f
urth
er b
roke
n do
wn
usin
g th
e
loca
tion
of t
he in
jury
.
Inti
mat
ions
– A
ll cl
aim
s lo
dged
with
insu
rers
, reg
ardl
ess
of t
he o
utco
me
(i.e.
exc
lude
s ca
ncel
led
clai
ms
and
incl
udes
reje
cted
cla
ims)
.
Med
ical
exp
ense
onl
y c
laim
– A
ll ac
cept
ed c
laim
s
whi
ch h
ave
had
med
ical
tre
atm
ent
and
reha
bilit
atio
n
paym
ents
, exc
ludi
ng t
hose
tha
t al
so h
ad w
eekl
y
com
pens
atio
n or
fata
lity
paym
ents
.
Mes
oth
elio
ma
or
asbe
sto
sis
– T
he in
jury
nat
ure
code
s ‘6
30
’ and
‘81
0’ f
rom
the
“Ty
pe o
f O
ccur
renc
e
Cla
ssifi
catio
n Sy
stem
”, Se
cond
Edi
tion,
Nat
iona
l
Occ
upat
iona
l Hea
lth a
nd S
afet
y C
omm
issi
on (
NO
HSC
)
and
inju
ry n
atur
e co
des
‘78
3’ a
nd ‘8
61
’ fro
m t
he
“Typ
e of
Occ
urre
nce
Cla
ssifi
catio
n Sy
stem
”, Th
ird E
ditio
n,
Revi
sion
1 S
afe
Wor
k A
ustr
alia
hav
e be
en re
nam
ed
mes
othe
liom
a or
asb
esto
sis
inju
ry in
thi
s pu
blic
atio
n.
Perm
anen
t im
pair
men
t (P
I) –
A p
erm
anen
t
impa
irmen
t fr
om a
n in
jury
is a
n im
pairm
ent
that
is s
tabl
e
and
stat
iona
ry a
nd n
ot li
kely
to
impr
ove
with
fur
ther
med
ical
or
surg
ical
tre
atm
ent.
Psy
chia
tric
or
psyc
holo
gica
l inj
ury
– T
he in
jury
natu
re c
ode
‘91
0’ f
rom
the
“Ty
pe o
f O
ccur
renc
e
Cla
ssifi
catio
n Sy
stem
”, Se
cond
Edi
tion,
Saf
e W
ork
Aus
tral
ia,
and
inju
ry n
atur
e co
des
‘70
2’,
‘70
3’,
‘70
4’,
‘70
5’,
‘70
6’,
‘70
7’,
‘71
8’ a
nd ‘7
19
’ fro
m t
he “
Type
of
Occ
urre
nce
Cla
ssifi
catio
n Sy
stem
”, Th
ird E
ditio
n, R
evis
ion
1 S
afe
Wor
k
Aus
tral
ia h
ave
been
rena
med
psy
chia
tric
or
psyc
holo
gica
l
inju
ry in
thi
s pu
blic
atio
n.
STATISTICS REPORTQ-COMP 10/11 68
STATISTICS REPORTQ-COMP 10/11
69
QO
TE –
The
Wor
kers
’ Com
pens
atio
n an
d Re
habi
litat
ion
Act
20
03
des
crib
es Q
OTE
for
a fin
anci
al y
ear
as b
eing
“the
sea
sona
lly a
djus
ted
amou
nt o
f Q
ueen
slan
d fu
ll tim
e
adul
t pe
rson
s or
dina
ry t
ime
earn
ings
as
decl
ared
by
the
Aust
ralia
n St
atis
ticia
n in
the
sta
tistic
ian’
s re
port
abo
ut
aver
age
wee
kly
earn
ings
pub
lishe
d im
med
iate
ly b
efor
e
the
star
t of
the
fin
anci
al y
ear”
. QO
TE is
use
d in
cer
tain
circ
umst
ance
s by
insu
rers
whe
n ca
lcul
atin
g w
eekl
y
com
pens
atio
n pa
ymen
ts.
Rej
ecte
d cl
aim
s –
The
app
licat
ion
for
com
pens
atio
n
is re
ject
ed (
this
is c
onsi
dere
d to
be
an in
itial
dec
isio
n on
the
clai
m).
Reg
ions
– R
egio
ns a
re b
ased
on
Aus
tral
ian
Bure
au
of S
tatis
tics,
Reg
iona
l Pop
ulat
ion
Gro
wth
, Aus
tral
ia,
20
09
-20
10
Cat
No.
32
18
.0, M
arch
20
10
. Tab
le 3
–
Estim
ated
resi
dent
pop
ulat
ion,
sta
tistic
al lo
cal
area
s Q
ueen
slan
d.
Stat
uto
ry c
laim
pay
men
ts –
All
stat
utor
y pa
ymen
ts
mad
e in
the
rele
vant
yea
r, in
clud
ing
any
paym
ents
for
time
lost
mad
e by
the
em
ploy
er a
s pa
rt o
f th
e co
mpe
nsat
ion
perio
d (e
xces
s) a
s re
port
ed b
y W
orkC
over
Que
ensl
and.
Tim
e lo
st c
laim
s –
All
acce
pted
cla
ims
whi
ch h
ave
resu
lted
in t
ime
lost
fro
m w
ork
excl
udin
g fa
talit
ies,
(i.e.
com
pens
atio
n is
pai
d fo
r th
e tim
e lo
st),
incl
udin
g th
ose
with
a lu
mp
sum
pay
men
t.
Wit
hdra
wn
clai
ms
– In
timat
ed c
laim
s ar
e w
ithdr
awn
whe
n a
notic
e is
initi
ated
and
pro
vide
d by
the
inju
red
wor
ker
to t
he in
sure
r to
form
ally
with
draw
the
app
licat
ion
for
com
pens
atio
n.
CO
MM
ON
LA
W D
EF
INIT
ION
SA
vera
ge d
efen
dant
’s c
ost
– T
he a
vera
ge d
efen
dant
’s
cost
, reg
ardl
ess
of w
hen
paym
ents
wer
e m
ade,
of
final
ised
com
mon
law
cla
ims.
Ave
rage
pla
inti
ff’s
co
st –
The
ave
rage
pla
intif
f’s c
ost,
rega
rdle
ss o
f w
hen
paym
ents
wer
e m
ade,
of
final
ised
com
mon
law
cla
ims.
Ave
rage
set
tlem
ent
cost
– T
he a
vera
ge s
ettle
men
t
cost
, reg
ardl
ess
of w
hen
paym
ents
wer
e m
ade,
of
final
ised
com
mon
law
cla
ims.
Ave
rage
tim
e fr
om
inju
ry t
o lo
dgem
ent
–
The
aver
age
time,
in y
ears
, fro
m in
jury
dat
e to
com
mon
law
lodg
emen
t. T
hese
are
bas
ed o
n th
e lo
dgem
ent
year
of
the
com
mon
law
cla
im.
Ave
rage
tim
e fr
om
lodg
emen
t to
fin
alis
atio
n –
The
aver
age
time,
in y
ears
, fro
m t
he c
omm
on la
w c
laim
lodg
emen
t to
com
mon
law
fin
alis
atio
n. T
hese
are
bas
ed
on t
he f
inal
isat
ion
year
of
the
com
mon
law
cla
im.
Com
mon
law
cla
im lo
dgem
ents
– A
ll co
mm
on la
w
clai
ms
lodg
ed w
ith in
sure
rs, r
egar
dles
s of
the
out
com
e.
If a
com
mon
law
cla
im is
ass
ocia
ted
with
mor
e th
an o
ne
stat
utor
y cl
aim
, it
will
be c
ount
ed fo
r ea
ch s
tatu
tory
cla
im
it is
ass
ocia
ted
with
(if
one
com
mon
law
cla
im is
ass
ocia
ted
with
thr
ee s
tatu
tory
cla
ims,
the
com
mon
law
lodg
emen
t
has
been
cou
nted
thr
ee t
imes
).
Co
mm
on
law
cla
im p
aym
ents
– A
ll co
mm
on la
w
paym
ents
mad
e w
ithin
the
fin
anci
al y
ear.
Def
enda
nt’s
co
sts
– C
osts
incu
rred
by
the
defe
ndan
t.
Pla
inti
ff’s
co
sts
– C
osts
incu
rred
by
the
plai
ntiff
.
Sett
lem
ent
pay
men
ts –
Set
tlem
ent
paym
ents
are
calc
ulat
ed a
s th
e gr
oss
sett
lem
ent
amou
nt le
ss
cont
ribut
ory
negl
igen
ce le
ss c
ontr
ibut
ion
from
thi
rd p
arty
less
sta
tuto
ry c
laim
pay
men
ts.
ME
DIC
AL
AS
SE
SS
ME
NT
TR
IBU
NA
L
DE
FIN
ITIO
NS
Acc
ess
to d
amag
es –
Thi
s is
for
inst
ance
s w
here
an
appl
icat
ion
for
stat
utor
y co
mpe
nsat
ion
has
not
been
lodg
ed a
nd t
he in
sure
r ha
s no
t ad
mitt
ed t
hat
the
wor
ker
sust
aine
d an
inju
ry. T
he w
orke
r is
see
king
com
mon
law
dam
ages
.
App
licat
ion
for
com
pens
atio
n –
Thi
s re
fere
nce
is u
sed
whe
n a
wor
ker
has
mad
e an
app
licat
ion
for
com
pens
atio
n.
(Lia
bilit
y ha
s no
t be
en a
ccep
ted
for
the
inju
ry fo
r w
hich
the
wor
ker
is c
laim
ing)
. The
insu
rer
is u
nabl
e to
det
erm
ine
liabi
lity
for
the
clai
m d
ue t
o m
atte
rs o
f a
med
ical
nat
ure.
Cas
es d
eter
min
ed –
All
case
s he
ard
and
dete
rmin
ed
by t
he M
edic
al A
sses
smen
t Tr
ibun
als.
GM
AT
(Oth
er)
– G
ener
al M
edic
al A
sses
smen
t Tr
ibun
als
incl
udin
g th
e M
edic
al, V
ascu
lar,
Surg
ical
, Uro
logy
,
Gyn
aeco
logy
, Tho
raci
c an
d Rh
eum
atol
ogy
spec
ialti
es.
(Exc
lude
s G
ener
al M
edic
al A
sses
smen
t Trib
unal
– P
sych
iatr
ic).
GM
AT
(Psy
chia
tric
) –
Gen
eral
Med
ical
Ass
essm
ent
Trib
unal
– P
sych
iatr
ic.
Ong
oin
g ca
paci
ty f
or
wo
rk –
The
insu
rer
is a
skin
g
whe
ther
the
wor
ker’s
ong
oing
inca
paci
ty fo
r w
ork
is
rela
ted
to t
he a
ccep
ted
wor
k in
jury
.
Oth
er r
easo
ns f
or
refe
rral
– In
clud
es le
vel o
f
depe
nden
cy, f
urth
er m
ater
ial d
eter
iora
tion,
etc
.
Perm
anen
t im
pair
men
t (P
I) a
sses
smen
t –
The
insu
rer
is a
skin
g th
e tr
ibun
al t
o de
term
ine
whe
ther
the
wor
ker
has
sust
aine
d a
perm
anen
t im
pairm
ent.
Und
er t
he le
gisl
atio
n fo
r ps
ychi
atric
or
psyc
holo
gica
l
inju
ry c
laim
s th
e M
AT m
ust
dete
rmin
e th
e de
gree
of
perm
anen
t im
pairm
ent.
Perm
anen
t im
pair
men
t (P
I) a
sses
smen
t –
disp
uted
PI –
The
insu
rer
is a
skin
g th
e tr
ibun
al t
o
dete
rmin
e w
heth
er t
he w
orke
r ha
s su
stai
ned
a pe
rman
ent
impa
irmen
t. T
his
refe
renc
e w
ould
be
used
if t
he w
orke
r
does
not
agr
ee w
ith t
he p
erm
anen
t im
pairm
ent
whi
ch h
as
been
inde
pend
ently
ass
esse
d by
the
insu
rer.
Pre
scri
bed
disf
igur
emen
t –
The
insu
rer
requ
ests
the
trib
unal
to
asse
ss, b
y ph
ysic
al e
xam
inat
ion,
whe
ther
the
bodi
ly s
carr
ing
or fa
cial
dis
figur
emen
t is
sev
ere
enou
gh t
o
be c
onsi
dere
d pr
escr
ibed
dis
figur
emen
t.
Ref
erra
l rea
sons
– T
he s
peci
fic q
uest
ions
whi
ch c
an b
e
aske
d of
the
Med
ical
Ass
essm
ent
Trib
unal
s ar
e de
fined
in
the
Wor
kers
’ Com
pens
atio
n an
d Re
habi
litat
ion
Act
20
03
.
Spec
ialt
y (
Oth
er)
– M
edic
al A
sses
smen
t Tr
ibun
als
incl
udin
g th
e C
ardi
ac, D
erm
atol
ogy,
Ear
, Nos
e an
d Th
roat
,
Oph
thal
mol
ogy
and
Dis
figur
emen
t sp
ecia
lties
.
RE
VIE
W D
EF
INIT
ION
SC
onf
irm
ed –
Insu
rers
’ dec
isio
n is
con
firm
ed b
y th
e
Revi
ew U
nit.
Set
asid
e –
Insu
rers
’ dec
isio
n is
set
asi
de b
y th
e Re
view
Uni
t an
d a
new
dec
isio
n su
bstit
uted
.
Var
ied
– In
sure
rs’ d
ecis
ion
is v
arie
d by
the
Rev
iew
Uni
t.
AP
PE
AL
DE
FIN
ITIO
NS
Co
nced
ed –
Q-C
OM
P in
dica
tes
to t
he p
artie
s to
the
appe
al a
nd t
he c
ourt
or
com
mis
sion
tha
t it
will
not
be
defe
ndin
g th
e re
view
dec
isio
n.
Dec
ided
at
cour
t –
App
eals
tha
t ha
ve b
een
dism
isse
d,
uphe
ld o
r st
ruck
out
at
the
Indu
stria
l Mag
istr
ates
Cou
rt o
r
Que
ensl
and
Indu
stria
l Rel
atio
ns C
omm
issi
on.
Dis
mis
sed
– A
fter
hea
ring
evid
ence
, the
Mag
istr
ate
or
Com
mis
sion
er h
as d
ism
isse
d th
e ap
peal
and
con
firm
ed
the
revi
ew d
ecis
ion.
Sett
led
– T
he p
artie
s to
the
app
eal h
ave
nego
tiate
d
a se
ttle
men
t ou
t of
cou
rt.
Stru
ck o
ut –
App
eals
str
uck
out
by t
he M
agis
trat
e
or C
omm
issi
oner
bec
ause
of
failu
re o
f th
e ap
pella
nt t
o
com
ply
with
legi
slat
ive,
cou
rt o
r C
omm
issi
on re
quire
men
ts.
Uph
eld
– A
fter
hea
ring
evid
ence
, the
Mag
istr
ate
or
Com
mis
sion
er h
as u
phel
d th
e ap
peal
and
set
asi
de o
r
varie
d th
e re
view
dec
isio
n.
Wit
hdra
wn
– A
ppea
ls w
ithdr
awn
by t
he a
ppel
lant
prio
r
to h
earin
g.
STATISTICS REPORTQ-COMP 10/11 70
STATISTICS REPORTQ-COMP 10/11 71
IND
EX
OF
FIG
UR
ES
Figu
reTi
tle
Page
01
Num
ber
of c
laim
s in
timat
ed b
y in
sura
nce
type
10
/11
....
....
....
....
....
....
....
....
....
....
....
....
....
.4
02
Num
ber
of c
laim
s pe
r em
ploy
er b
y de
clar
ed w
ages
09
/10
...
....
....
....
....
....
....
....
....
....
....
....
.4
03
Cla
im ra
tes
(per
1,0
00
em
ploy
ees
cove
red
by t
he s
chem
e) 0
6/0
7 t
o 1
0/1
1 .
....
....
....
....
....
....
....
..5
04
Cla
im ra
tes
(per
1,0
00
em
ploy
ees
cove
red
by t
he s
chem
e) a
nd in
timat
ions
06
/07
to
10
/11
...
....
....
....
..5
05
Cla
im ra
tes
(per
1,0
00
em
ploy
ees
cove
red
by t
he s
chem
e) b
y in
dust
ry 0
9/1
0 a
nd 1
0/1
1 .
....
....
....
....
..6
06
Sch
eme
paym
ents
06
/07
to
10
/11
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.7
07
Wor
kers
’ com
pens
atio
n cl
aim
s pr
oces
s..
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
8
08
Cla
im in
timat
ions
, qua
rter
ly 0
1/0
2 t
o 1
0/1
1 .
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...9
09
Sta
tuto
ry c
laim
intim
atio
ns b
y in
dust
ry 0
9/1
0 a
nd 1
0/1
1..
....
....
....
....
....
....
....
....
....
....
....
..1
0
10
Sta
tuto
ry c
laim
intim
atio
ns b
y in
jury
typ
e 0
9/1
0 a
nd 1
0/1
1 .
....
....
....
....
....
....
....
....
....
....
....
11
11
Pro
port
ion
of s
tatu
tory
cla
im in
timat
ions
by
inju
ry t
ype
and
gend
er 1
0/1
1..
....
....
....
....
....
....
....
...1
2
12
Pro
port
ion
of s
tatu
tory
cla
im in
timat
ions
and
pop
ulat
ion
by re
gion
10
/11
....
....
....
....
....
....
....
....
..1
3
13
Pro
port
ion
of s
tatu
tory
cla
im in
timat
ions
by
inju
ry t
ype
and
age
grou
p 1
0/1
1 .
....
....
....
....
....
....
....
.14
14
Fat
al c
laim
intim
atio
ns (
excl
udin
g ca
ncel
led
clai
ms)
06
/07
to
10
/11
...
....
....
....
....
....
....
....
....
...1
5
15
Cla
ims
deci
sion
-mak
ing
proc
ess
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. . .
. .1
6
16
Ave
rage
tim
e to
dec
ide
by in
jury
typ
e 0
9/1
0 a
nd 1
0/1
1..
....
....
....
....
....
....
....
....
....
....
....
...1
7
17
Dec
isio
ns m
ade
and
aver
age
time
to d
ecid
e by
dec
isio
n ty
pe a
nd in
jury
typ
e 1
0/1
1..
....
....
....
....
....
...1
8
18
Rej
ecte
d cl
aim
s by
reas
on fo
r re
ject
ion
09
/10
and
10
/11
....
....
....
....
....
....
....
....
....
....
....
....
19
19
Dec
isio
n-m
akin
g tim
efra
mes
for
clai
ms
deci
ded
in 1
0/1
1 b
y th
e tim
e ta
ken
to lo
dge
the
clai
m..
....
....
....
.20
20
Sta
tuto
ry c
laim
pay
men
ts b
y pa
ymen
t ty
pe 0
9/1
0 a
nd 1
0/1
1 .
....
....
....
....
....
....
....
....
....
....
..2
1
21
Med
ical
and
reha
bilit
atio
n pa
ymen
ts 0
9/1
0 a
nd 1
0/1
1..
....
....
....
....
....
....
....
....
....
....
....
....
22
22
Sta
tuto
ry c
laim
pay
men
ts b
y in
dust
ry 0
9/1
0 a
nd 1
0/1
1..
....
....
....
....
....
....
....
....
....
....
....
...2
3
23
Sta
tuto
ry c
laim
pay
men
ts b
y in
jury
typ
e 0
9/1
0 a
nd 1
0/1
1 .
....
....
....
....
....
....
....
....
....
....
....
.24
24
Cas
es h
eard
in 1
0/1
1 fo
r on
goin
g in
capa
city
and
the
out
com
es b
y tr
ibun
al t
ype
....
....
....
....
....
....
....
25
Figu
reTi
tle
Page
25
Psy
chia
tric
or
psyc
holo
gica
l per
man
ent
impa
irmen
t ca
ses
hear
d by
the
MAT
by le
vel o
f im
pairm
ent
09
/10
and
10
/11
...
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...2
6
26
Out
com
es o
f di
sput
ed p
erm
anen
t im
pairm
ent
case
s he
ard
by a
MAT
09
/10
and
10
/11
....
....
....
....
....
.26
27
Fin
alis
ed c
laim
s w
ith a
wor
k re
late
d im
pairm
ent
09
/10
and
10
/11
....
....
....
....
....
....
....
....
....
....
27
28
Ret
urn
to w
ork
stat
us o
f fin
alis
ed t
ime
lost
cla
ims
09
/10
and
10
/11
....
....
....
....
....
....
....
....
....
..2
8
29
Ret
urn
to W
ork
Ass
ist
RTW
Rat
e 1
0/1
1..
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
..2
9
30
Ret
urn
to w
ork
stat
us o
f fin
alis
ed t
ime
lost
cla
ims
with
/with
out
a pe
rman
ent
impa
irmen
t as
sess
ed
09
/10
and
10
/11
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...3
0
31
Ret
urn
to w
ork
stat
us o
f fin
alis
ed t
ime
lost
cla
ims
by in
jury
nat
ure
09
/10
and
10
/11
...
....
....
....
....
....
30
32
Pay
men
ts b
y pa
ymen
t ye
ar fo
r cl
aim
s fin
alis
ed in
10
/11
...
....
....
....
....
....
....
....
....
....
....
....
..3
1
33
Fin
alis
ed c
laim
s an
d av
erag
e cl
aim
cos
ts b
y cl
aim
typ
e 0
9/1
0 a
nd 1
0/1
1 .
....
....
....
....
....
....
....
....
.31
34
Cha
nges
in a
vera
ge f
inal
ised
cla
im c
osts
and
eco
nom
ic in
dice
s 1
0/1
1 .
....
....
....
....
....
....
....
....
....
32
35
Ave
rage
fin
alis
ed m
edic
al e
xpen
se o
nly
clai
m c
osts
by
paym
ent
type
09
/10
and
10
/11
...
....
....
....
....
..3
3
36
Num
ber
of t
ime
lost
cla
ims
by w
orkd
ays
lost
tim
e ba
nd 0
9/1
0 a
nd 1
0/1
1..
....
....
....
....
....
....
....
...3
4
37
Ave
rage
fin
alis
ed t
ime
lost
cla
im c
osts
by
paym
ent
type
09
/10
and
10
/11
...
....
....
....
....
....
....
....
.35
38
Ave
rage
fin
alis
ed t
ime
lost
cla
im c
osts
by
indu
stry
09
/10
and
10
/11
....
....
....
....
....
....
....
....
....
..3
7
39
Ave
rage
fin
alis
ed t
ime
lost
cla
im c
ost
by in
jury
typ
e 0
9/1
0 a
nd 1
0/1
1 .
....
....
....
....
....
....
....
....
...3
8
40
Com
mon
law
cla
im lo
dgem
ents
06
/07
to
10
/11
....
....
....
....
....
....
....
....
....
....
....
....
....
....
39
41
Com
mon
law
cla
im lo
dgem
ents
03
/04
to
10
/11
by
inju
ry y
ear.
....
....
....
....
....
....
....
....
....
....
..4
0
42
Com
mon
law
cla
im lo
dgem
ents
by
wor
k re
late
d im
pairm
ent
asse
ssm
ent
10
/11
...
....
....
....
....
....
....
.40
43
Com
mon
law
cla
im lo
dgem
ents
by
indu
stry
09
/10
and
10
/11
....
....
....
....
....
....
....
....
....
....
....
41
44
Com
mon
law
cla
im lo
dgem
ents
by
inju
ry t
ype
09
/10
and
10
/11
...
....
....
....
....
....
....
....
....
....
..4
2
45
Ave
rage
cos
ts fo
r fin
alis
ed c
omm
on la
w c
laim
s by
pay
men
t ty
pe 0
6/0
7 t
o 1
0/1
1..
....
....
....
....
....
....
43
46
Rev
iew
app
licat
ions
rece
ived
06
/07
to
10
/11
....
....
....
....
....
....
....
....
....
....
....
....
....
....
..4
4
47
Rev
iew
app
licat
ions
rece
ived
by
type
09
/10
and
10
/11
...
....
....
....
....
....
....
....
....
....
....
....
..4
5
48
Rev
iew
app
licat
ions
rece
ived
by
insu
rer
deci
sion
09
/10
and
10
/11
...
....
....
....
....
....
....
....
....
....
45
STATISTICS REPORTQ-COMP 10/11 72
Figu
reTi
tle
Page
49
Rev
iew
out
com
es 0
9/1
0 a
nd 1
0/1
1 .
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.46
50
Dec
ided
revi
ew o
utco
mes
09
/10
and
10
/11
....
....
....
....
....
....
....
....
....
....
....
....
....
....
...4
6
51
App
eals
lodg
ed 0
6/0
7 t
o 1
0/1
1 .
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.47
52
App
eals
fin
alis
ed b
y ou
tcom
e 0
9/1
0 a
nd 1
0/1
1 .
....
....
....
....
....
....
....
....
....
....
....
....
....
...4
7
53
App
eals
fin
alis
ed ju
dici
ally
by
outc
ome
09
/10
and
10
/11
...
....
....
....
....
....
....
....
....
....
....
....
.48
54
MAT
refe
rral
s re
ceiv
ed 0
6/0
7 a
nd 1
0/1
1 .
....
....
....
....
....
....
....
....
....
....
....
....
....
....
....
.49
55
Cas
es d
eter
min
ed b
y tr
ibun
al t
ype
09
/10
and
10
/11
...
....
....
....
....
....
....
....
....
....
....
....
....
50
56
Ave
rage
num
ber
of c
ases
hea
rd p
er t
ribun
al b
y tr
ibun
al t
ype
09
/10
and
10
/11
...
....
....
....
....
....
....
.51
57
Cas
es d
eter
min
ed b
y re
ferr
al re
ason
09
/10
and
10
/11
....
....
....
....
....
....
....
....
....
....
....
....
..5
1
58
Sta
tuto
ry c
laim
intim
atio
ns, s
tatu
tory
cla
im p
aym
ents
, ave
rage
fin
alis
ed t
ime
lost
cla
im c
osts
and
dur
atio
ns
by in
dust
ry a
nd s
ub-i
ndus
try
09
/10
and
10
/11
...
....
....
....
....
....
....
....
....
....
....
....
....
....
.52
59
Sta
tuto
ry c
laim
dec
isio
ns a
nd s
tatu
tory
cla
im f
inal
isat
ions
by
indu
stry
and
sub
-ind
ustr
y 1
0/1
1..
....
....
....
.58
347 Ann Street Brisbane Queensland
PO Box 10119 Brisbane Adelaide Street Q 4000
Telephone: + 61 7 3020 6364
Facsimile: + 61 7 3020 6426
Email: [email protected]
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Q-COMP 10/11 Statistics Report
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